DBA Home Services

The representative from DBA was fantastic! He was extremely professional and fixed all of the issues with the fireplace. He was extremely efficient and very courteous. I would highly recommend DBA.

Just fine.

Great...they arrived on time, installed the new log set and cleaned up thoroughly. They will also come once a year to inspect and clean this fireplace and a free-standing gas heater that we have in another room

DBA was outstanding! Each winter, my mother's kitchen water pipes kept freezing because it was located within an outside wall. To help my mom out I looked into it. DBA Home Services promptly responded to my call and sent a highly-skilled plumber to resolve it. Roy assessed the situation and provided several reasonable options. We went with his "move the pipe" recommendation. He was friendly, very efficient and kept us informed throughout the procedure. It was the kind of visit that gets you wondering "Why can't all service calls go as well as this did, and what else can I have DBA do?" In fact, I've asked them to replace two older toilets at our home this coming week, and we will look to them for additional home services this coming year. I am very pleased with the result and genuinely trust DBA Home Services. So glad I found them. They are now our preferred home services provider.

I rarely take the time to write reviews, but this was an outstanding service provider worthy of the highest recommendation. 

Doug called twice the day of the scheduled service to keep me informed about his projected arrival time and to let me know his earlier jobs were running long.  I appreciated the courtesy call and certainly understand delays are possible. When he arrived just past the stated time window, he brought a box of chocolates to apologize for the delay--very thoughtful.

Doug did an outstanding job servicing my fireplace which has been out of use for 10 years.  He explained everything he was doing and I learned quite a bit about the system I did not know before.  He recommended the insert be painted and said his company could do so in the future or he could give me advise on how to do it myself (I appreciated that option, although I will be calling him).  When he was looking at my gas lines in the basement he even pointed out a drainage issue I was unaware of completely unrelated to his visit--I appreciated the heads up. 

My fireplace is now in perfect working order and we are really enjoying using it again. 

I made a point to ask Doug about other services he does and he was such a fine gentleman to work with, I would be eager to use him for other projects. 

Highly recommended. 

Service appointment was set for 1pm-5pm, with a contact phone call to precede arrival by 30 minutes.  Owner/technician Doug Baker phoned at 1:20 pm to advise that he was 25 minutes away from my home.  He arrived approx 20 minutes after the phone call.  He brought all of his necessary tools and supplies inside with him immediately upon arrival.  He put on his shoe covers, and went directly to work on the fireplace.  We discussed the problem while he set up his supplies & tools, and then he began to clean and dismantle the logs and electronic parts.  He suspected a short in the electronics, and his diagnosis was correct.  He fixed the broken area, reassembled the logs and embers, adding ember material as needed, and finished testing the fireplace to make sure the repair was up to standards.  The whole process was done quickly and efficiently, lasting only 20 minutes or so.  Mr. Baker presented his invoice and then wrapped up his tools and supplies, ready for his next call.  His expertise and professionalism are some of the best I have ever dealt with.  Doug Baker runs a 5-star operation, and I'm extremely grateful that he made this house call.  I live in the south Dayton area, and he had to travel from north Cincinnati to make this repair call; quite a losing proposition for him when everything is calculated out, cost-wise.  He opted to go forward with this service call because he is aware that Dayton does not currently have any gas fireplace service companies.  Luckily for me he was sympathetic to my situation and agreed to make the service call.  Doug Baker was nice to deal with, and I will certainly recommend him to all my Cinci friends and contacts.