Bath Inspirations LLC

"I believe in "Customer" first. These people are lying and attempted to get a shower for free. We do hundreds and hundreds of bathrooms. We do amazing work and this was just a shower redo. Very simple job. We had photos and video of the completed job and I have all the text message communication with these people all the way up to them wanting something for nothing. They started complaining we offered many times to satisfy them to no avail. They attempted to reverse the charges with American Express twice and lost. We submitted photos and video and they agreed we completed our contract. The homeowners also said on text that they would not harm us on social media and of course that is a lie because he had his wife write this after they were unsuccessful in getting a free shower. Russell said that he was happy with the contractors work and in fact described it as excellent. The only thing they were unhappy with was the tile selection and how it looked after it was installed. They said it was our fault for letting them pick the wrong tile and .we offered to take it out and replace it at no cost on the labor and they refused. I personally painted that bathroom and my main contractor was on that job. I know 1st hand what we did on that job because I spoke to the homeowners on a regular basis. We went over and above at the end of the job to get them a barn style slider for their shower door. I took video and photos to prove the quality of our work. This is still America where hopefully we are allowed to defend ourselves when someone writes a negative review out of hostility. We made every attempt to please these people and some people you cant please. We are easy and awesome to work with. We will always do our best to provide excellent renovations for our clients and go the extra mile when it comes to service. Thank you for reading my response and we'd love to give you an estimate on any remodel.."

"Hello, We are a newly acquired Bath Inspirations that is different from the one that was in 2013. We are not the same company that did this job. Thank you."

"It is Bath Inspirations top priority to deliver a finished project above industry standards. The [member name removed] end results turned out a total transformation of enlarging an existing space and installing luxury amenities such as a heated floor and executive size steam shower. We have taken the necessary corrections in production to ensure an efficient production schedule and we will continue to service and support our customer base at the highest professional level. Thank you for your input and direction. David Nedelman General Manager."

"Hello, We are a newly acquired Bath Inspirations that is different from the one that was in 2012. We are not the same company that did this job. Thank you."

"Hello, We are a newly acquired Bath Inspirations that is different from the one that was in 2011. We are not the same company that did this job. Thank you."

"Hello, We are a newly acquired Bath Inspirations that is different from the one that was in 2010. We are not the same company that did this job. Thank you."

"I am truly sorry that you’re not happy with us. We would have had Randy (the master bath installer) do the work, if we had not been one installer short due to his sudden cancer treatment. It was the prudent thing to do, to have Randy fill in since the other project was well underway and your’s had not started. Having said that, Brian may not have been as fast as Randy and he may not have had the confidence, but he did care about his work and it is work we will stand behind. Brian was laid off not fired. Cammie and I made at least 10 visits. Hours: 51.5 week 1, 51.5 week 2, 43.5 week three & 20.2 in week 4, tile week of the 12th & Randy came back Nov. 19 & 20 to finish. A punch list was made replacement product took 3 weeks. We returned 12/17 additional items were added replacement product took 4 weeks with the holidays. We returned 1/29 to complete. We did not hear about ANY of these issues until the last punch list, even though Cammie, Janelle and I were perpetually available. There are limitations of a cultured marble top that is between two walls and with an integrated backsplash, what was installed is above average and looks beautiful as part of your stunning bath. We understand your frustration and apologize for not sensing it. Looking back, would we have handled your project differently and delayed the start three weeks until Randy was available. Regardless, Bath Inspirations does take pride in our work and we do stand behind it and will honor our five year warranty."

"THANK YOU FOR YOUR CANDIED RESPONSE, I’M SORRY WE WERE UNABLE TO MEET YOUR EXPECTATIONS. THANKS TO ANGIE’S LIST FOR PROVIDING THE FORUM. SORRY FOR THE DELAY, I DIDN’T KNOW WE WERE ABLE TO RESPOND. AT BATH INSPIRATIONS, WE TRY TO FIRST ASK OUR CLIENTS FOR THE “WISH LIST” IN ORDER TO MATCH THEIR TRUE EXPECTATIONS OF THE FINISHED PROJECT WITH SOME KIND OF PRICE; A STARTING POINT. TO BE CLEAR, OUR SALES PROCESS STARTS WITH A CONVERSATION ABOUT YOUR PROJECT INCLUDING THE TYPE OF PRODUCTS, LEVEL OF QUALITY, SCOPE OF WORK AND THE ACTUAL SPACE WE ARE WORKING IN. WITH THAT INFORMATION WE ARE ABLE TO FORM AN OPINION AND PROVIDE A STARTING BUDGET (THE “BALLPARK” ESTIMATE); FOR OUR CLIENTS TO SEE WHERE THEY ARE PRICE WISE. FROM THAT POINT FORWARD THE CLIENT CONTROLS THE PRICE BY MAKING CHOICES; OUR SELECTION/DESIGN STAFF THEN CREATES THE FINAL PROJECT DOCUMENTS INCLUDING A DETAILED ESTIMATE. AS AN OWNER OF THIS COMPANY, IT IS IMPORTANT FOR ME TO EXPRESS UPFRONT WHAT QUALITY AND CRAFTSMANSHIP COST. THAT IS NOT TO SAY AT ANY COST. WE ARE A FIXED MARGIN COMPANY; COSTS FOR PRODUCT AND LABOR ARE MARKED UP TO PROVIDE A FAIR PROFIT. WE STAND BEHIND OUR WORK FOR FIVE YEARS! WE DO NOT PAD OUR ESTIMATES OR INCLUDED CONTINGENCY AMOUNTS; WE SIMPLY OUTLINE THE WORK, SELECT THE PRODUCTS AND THAT’S THE PRICE. APPLES TO APPLES, I DON’T BELIEVE THERE IS A BETTER VALUE ON BATH REMODELING. REGRETFULLY, PATRICK J. WALCH, OWNER/GENERAL MANAGER, (513)774-7856"