APRIL'S FLORIST & GIFTS

I made an internet purchase of almost $60.00 and scheduled it to be delivered at my mother's work two days later-on her birthday. I got a voice mail message from my mom the day BEFORE her birthday to thank me for the flowers. I immediately called April Florist to find out what went wrong. The lady at the Loveland location (Laurel?) said there must have been an error in reading the order. I vented my frustration and how I wanted to surprise my mother ON her birthday. The lady said, "What do you want me to do about it?" I said "I don't know, this is very upsetting." She said, and I promise I'm not making this up,"We can go back and pick up the flowers and re-deliver them tomorrow." Do you know that stunned reaction you get when you don't know what to say because you are in a state of shock? I said "That is the most ridiculous thing I've ever heard." She said, "Well, just call your mom and tell her we made a mistake." She went on to say "I could see this as a big deal if it was Mother's Day or Valentine's Day." I told her it was a big deal to me! I then called the downtown location and talked to the manager Jen thinking I'd find a reasonable person. No such luck. She said, "Maybe we could send her something really small with an apolgy on her birthday. I promise I'll call back and let you know or the lady at the Loveland store will call you." Really?! Sure, that's who I want to talk to. Jen knew the things I was told by Loveland store. Anyway, no phone call came and no "really small" gift was delivered. The website says, "100% satisfaction guaranteed" "We always go the extra mile" "We're always here to serve you and make your flower-sending experience a pleasure." "Because all of our customers are important, our professional staff is dedicated to making your experience a pleasent one."  I asked Jen what that all meant to her because my satisfaction was at .00%, Don't believe any of there promises on their website. And  don't just take my word for it. There are plenty of 1 star reviews out there on the internet.  Google "April Flowers & Gifts Reviews".

Wonderful!