About us
RV rental and service located in the Lorain Ohio area
Services we offer
We offer rentals of class-A and C motor homes as well as trailers and pop-ups. We are also a full service facility with certified technicians working on Class-A,B and C motor homes as well as all trailers including 5th wheels. Propane and Dump facilities are available.
Services we don't offer
New RV sales
Amenities
Free Estimates
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 0% | ||
| 20% | ||
| 0% | ||
| 20% |
Filter reviews by service
We took the RV in 6 weeks prior to needing it so they would have plenty of time to make repairs and order parts if needed. They waited 3 days prior to the pre arranged pickup date they began looking at the problem. They were unable to get parts in time to repair the RV so our trip had to be postphoned. We incurred non-refundable charges.
They did not look for the leak therefore it was not fixed. They did not look at the locks on the basement area. They hosed off one side of our RV and called it "detailed" and charged us $180. They did not look at the step that needed repaired. They claimed the oil was changed but later it appeared that it had not been done although we were charged. The only thing they did do was to replace the alternator, which they had to wait for the part to come in as they ordered it the day we were supposed to pick up the RV.
We were charged for all these things although they were not done.
During the time we were to pick up the RV we had to continuously call and were not given information but told to keep calling back. We finally went to the office and sat waiting for someone to tell us something. The staff was not friendly and were very uncaring about our situation, the situation that they had caused for us. It was obvious they had no concern for repairing our RV or having it completed in a timely manner. Their only concern was getting our money. They cared about nothing else. Since that time we have tried to contact them and discuss this matter but they still have no concern. They sent us an email saying try us again sometime. Well, I don't think so and I will tell everyone else I know to not go there either. These people are crooks and t care about their customers. Stay far away from them. They ruined our vacation, stole our money and caused a lot of grief. There were other problems with other customers that we heard about while we were there and were shocked at their non-caring attitude.
I think all of the staff at Neff Bros are friendly and outgoing. I don't hesitate to call them or stop over if I need help.
They have a small store where you can purchase RV parts and supplies. I believe they are expanding the store at this time (09 2012). They offer dump station use for a nominal fee and fill propane tanks, both portable and motorhome, at current gas prices.
They are easy to get to and just off the Rt 2 Baumhart Rd exit.
I have never rented an RV from them, but I wouldn't hesitate to if I didn't own one. From what I can see, they have some nice RV's available. Their rental fee structure seems to be average.
I wouldn't hesitate to recommend them to friends and family.
Licensing
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