Brian-Kyles Landscapes of Distinction

This company had done previous work for us. I called and spoke with someone 2 times over a week. I was told someone would get back to me to discuss the project. I wasted a week waiting for a return phone call.

Exceptional! Kate Adams is one of the most professional and knowledgeable sales people in the industry. The entire team of Brian Kyles is outstanding. Very well organized, punctual, cares about their work, does not leave any mess for you or neighbors to clean up. They make their business to know your yard and landscaping and what it will take to repair, enhance, or just maintain. I will continue to use Brian Kyles for all my yard services. Kudo's to Kate! Amazing work! Thanks! Laura

I have an ongoing service with them. They are consistent and they are there when they are suppose to be. They are neat and they clean up when they are done. I think they are professional and honest. The work is good. I had some billing questions that were kind of hard to resolve.

This is a company that I have been with for almost a decade and I have not had any problem with GFX mowing services but when they join forces with Brian and Kyle's customer service just went down from there! I have always gotten my yardwork fertilizing the trimming cutting mulch services backflow testing's anything you can think of I have done with them but I had one incident where I had told them to not cut my yard for the last week of the season because my husband lost his job as a result of that when it came to the next season's renewal of services I had called and asked about my application they had dropped me and said that I was not a priority on their list! Let me remind you I have been with this company for almost a decade if that is not a priority I don't know what is. The representative that I had spoken to ( Sean) was extremely rude and unsympathetic! I had even explain to him that he does both my neighbors and he's in the area anyways, he just kept saying that we are not a priority and we are not going to perform services for you anymore . I have always paid this company I don't have any dept with them. If you want to waste your time with bad customer service then this is your company but if you want somebody loyal and is willing to get the job done do not go with Brian Kyle's.

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They showed up at least a month late. The work did go pretty well. But we didn't understand the lighting system, the very costly part of the bill & it has been turned off since Aug. Again don't pay all the money up front and get references. We had seen their work at the garden show and at our church and liked it.

We had to repeatedly push them to complete work. Their prices were very high and the quality of work was mediocre at best. They also wanted to remove trees that were not sick just to invoice more. During the snow plowing season their truck damaged our lamp post and brick wall and they never repaired them despite numerous requests. The design work was good however the maintenence fee was out of line for the quality of work performed.

He did a fantastic job, it is time to get him back for a re-do of the landscape.

the pond looks beautiful. the workers were great. They spent a lot of time on this project. However, the communication with this company was very frustrating. The process started in early september and was finally completed in November. It often took days to get a call back and it was hard to schedule other things because we were never really sure when they were coming.
There was a problem with leaking, but they persisted until it was fixed. they cleaned up very carefully after work was done. Overall we were pleased with the work. You just need to keep calling to get an answer. they also listened very carefully to what we wanted done.

They are very focused. They clean up. They do a nice job. I will be using them again in the future.

Brian from Brian-Kyles came out to give me an estimate. He was punctual and professional. He explained in detail how they would perform the job. A written quote via e-mail (per my request) was provided a few days later. The job ended up starting later than I expected, but it was due to the weather not cooperating. The job took approximately 5 days. The patio looks beautiful. I was impressed with the tedious amount of work that went into re-doing the patio. The patio is completely level and the stairs are perfect. A final walk through was performed to ensure everything was complete. I was pleased with the outcome.