Deck Rescue LLC

"This review regrettably shows that not all Angie's List clients are cut from the same cloth. We never even worked with this particular client -- it was his spouse with whom we had all communications. Therefore, he is most likely getting inaccurate secondhand information. His wife informed us they had an urgent situation: The City of Cleveland gave them a fast-approaching deadline to restore their two fences, totaling over 6,000 sq ft. We responded immediately, even putting them ahead of other estimates in our queue. We also offered a discount if she wished to have both restored at once. Furthermore, we offered generous payment terms, which is not something we often do. We traded voicemails with one another (yes, our calls to THEM went to voicemail as well), which is why there was a need for multiple calls. Nobody in our office was badgering them. This is just an all-around unfair, unprofessional, undeserved negative review from these members. That being said, we will take "F" ratings all day long from folks who wish to criticize us for being conscientious, attentive and professional. I am 100% certain their calls to other contractors may have gone unreturned, as is often the case within our industry. Kudos to my Northwest Cuyahoga County territory for being on top of their game in this situation. An absolute exemplary example of exquisite customer service by them! --Dave Hydock, President & Founder"

"Thanks for giving us another chance, [Member Name Removed] -- you won't be disappointed! Look forward to seeing you this week and making your deck beautiful again. Sincerely, Dave Hydock, President & Founder Deck Rescue, LLC / Deck Rescue Franchising, LLC www.deckrescue.net"

"Hi [removed member name], we did not get a missed call or e-mail from you. We track everything here at our home office and don't see your name on file. Please feel free to e-mail me personally at [email protected] or call our main office in Medina at 330 764-3007. We respond to each & every call / e-mail, and I can assure you this was a simple oversight. Thanks! --Dave Hydock, President & Founder"

"This review absolutely baffles me. We did everything possible to appease homeowner. This includes meeting a deadline for her party, returning a few weeks after the job was initially done to apply a free top-coat, and returning the following year to inspect the deck surface and leave extra product for touch-ups. I personally saw the photos of her deck floor one year later, and forwarded them to my franchise owners to show them how nice it looked after a harsh winter. This particular client's deck had been stripped, and we openly state on our website that a deck which has been stripped typically needs a top-coating the following year due to excessive porosity. Hers did not require a top-coat. It still had roughly 90% of its color, which is highly impressive! Again, this report baffles me. But it seems to follows the same pattern of homeowners who have restored their own decks for several years, then question the legitimacy and ethics of the professional who takes over their job. Folks must trust in our abilities and our word, not to mention read the extremely detailed disclaimers and human limitations we profess to on our website. I am sorry we could not please this particular homeowner."