Deck Rescue LLC
About us
We have over 30 employees between our 11 locations. We do NOT use sub-contractors, as we have our own experienced carpenters / home re-modelers on staff. We accept Visa and Mastercard.
Business highlights
30 years of experience
Services we offer
Concrete & Brick Patios, Exterior Wood, Log & Cedar Home Restoration. NOT A DECK BUILDER -- WE WASH AND STAIN ONLY., Power Washing, Sealing, Staining
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6109 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 8% | ||
| 6% | ||
| 2% | ||
| 3% |
Showing 1-25 of 109 reviews
Arthur L.
Nov 2018
Last year, they removed the old stain and restained the deck. This job requires a light coat of stain for this year, and they did it.
Jim V.
Aug 2017
They refinished our deck and within 6 to 8 months it was back the way it was. They came back out again this past summer. It's this summer and the deck again is looking like it did before they came out here. Now, in their defense, they used a product from Sherwin Williams that really didn't do the job. We had a new product put on by Deck Rescue and the Sherwin Williams Company didn't reimburse me or anything and the product that I used from them last year is now not working on the deck again. What I want to make sure that you understand is they used a product from Sherwin Williams. I didn't have any problem with their doing the work, it was the product they selected. Then they continued to use the product, and we continued to have the problem. So I want to make that clear in the terms that what they did was not wrong. What they did was fine, but they continued to use the Sherwin Williams products, and those have turned out to be quite frankly worthless. Price was fine. They were competitive. It didn't work. The first time they were responsive, the second time they weren't because they had to come back out for the deck again and I got re-charged for it. They were a little messy at a couple points.
Tim E.
Jul 2017
Everything about this work was a good experience...prompt and efficient communication, professional in their work and attitudes, and the deck now looks great. Thanks!
Marsha G.
Feb 2016
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Terri L.
Oct 2015
unknown
Jay A.
Oct 2015
I contacted Deck Rescue amongst a few others after reviewing companies online and on Angie's List for quotes on our two (2) homes in the area. Deck Rescue was prompt, professional and punctual in their response to me. I got a call from the office scheduling an appointment for an estimate, and Dave kept his appointment as promised to provide us an estimate for both of our homes.
He recommended staining for one home but not the other as it was not yet needed this year. He was honest and thorough in his recommendations and estimate. He was available to answer questions and discuss the details once we decided to use Deck Rescue for the work.
Dave was on schedule as promised for the power washing and the deck staining and repairs. He and his crew did a very good job with the staining and repairs, and Dave also took care of a few other deck repairs that were not stated in the estimate - at no extra charge. He also came back to pound some popped nails that were overlooked the first time once we noticed it and contacted him.
I found Dave to be professional, reliable and courteous during this entire process. He always returned my calls and email inquiries promptly, which is more than what I can say for a lot of contractors during busy seasons. We are happy with the work done by Deck Rescue and I would recommend their services to anyone.
He recommended staining for one home but not the other as it was not yet needed this year. He was honest and thorough in his recommendations and estimate. He was available to answer questions and discuss the details once we decided to use Deck Rescue for the work.
Dave was on schedule as promised for the power washing and the deck staining and repairs. He and his crew did a very good job with the staining and repairs, and Dave also took care of a few other deck repairs that were not stated in the estimate - at no extra charge. He also came back to pound some popped nails that were overlooked the first time once we noticed it and contacted him.
I found Dave to be professional, reliable and courteous during this entire process. He always returned my calls and email inquiries promptly, which is more than what I can say for a lot of contractors during busy seasons. We are happy with the work done by Deck Rescue and I would recommend their services to anyone.
John H.
Sep 2015
unknown
Kenneth G.
Aug 2015
unknown
Roger L.
Jun 2015
Both occasions were for the same work. Areas of the house and garden were covered with tarps to prevent overspray staining the house or foliage. Company workmen used water to pressure wash the deck, cleaning off algae stain. After deck dried (over a period of a day or so), workmen returned and stained deck with aerial sprayers, spraying stain over the whole deck.
The quality of work was different in both cases.
First occasion on 6/5/08, the deck turn out beautiful, the complete stain completely covering the wood, so it looked new. I give it an "A" grade.
Second occasion on 5/3/13, after staining, the coverage was spotty and intermittent looking, with variations in stain coverage. It looked as if the workmen didn't have enough stain to cover the deck. I give it a "C-" grade.
I took pictures and uploaded them to my computer, with the intent of contacting the Deck Rescue owner (Bill Hydock), and emailing the photos. Unfortunately, my hard drive crashed, and I lost the photos. I never did contact the owner.
From my personal contact with Mr. Hydock, I believe he would have tried to correct the incomplete stain coverage.
The quality of work was different in both cases.
First occasion on 6/5/08, the deck turn out beautiful, the complete stain completely covering the wood, so it looked new. I give it an "A" grade.
Second occasion on 5/3/13, after staining, the coverage was spotty and intermittent looking, with variations in stain coverage. It looked as if the workmen didn't have enough stain to cover the deck. I give it a "C-" grade.
I took pictures and uploaded them to my computer, with the intent of contacting the Deck Rescue owner (Bill Hydock), and emailing the photos. Unfortunately, my hard drive crashed, and I lost the photos. I never did contact the owner.
From my personal contact with Mr. Hydock, I believe he would have tried to correct the incomplete stain coverage.
Response from Deck Rescue LLC
"Thanks for giving us another chance, [Member Name Removed] -- you won't be disappointed! Look forward to seeing you this week and making your deck beautiful again. Sincerely, Dave Hydock, President & Founder Deck Rescue, LLC / Deck Rescue Franchising, LLC www.deckrescue.net"
Eleanor B.
Feb 2015
unknown
Philip S.
Jan 2015
It looked great. It looks beautiful. It came out real nice. They were excellent and showed up a month early. I was so happy, I cooked them lunch on the grill while they were here. Everything was excellent. Their customer service and communication was great. They let you know the date and when they're going to be there. They were fast. They had a good team of guys to pressure wash and then stain the fence. They use my fence now as a show model to potential customers. They use a special cleaner that they spray on first and then they pressure wash the fence, so all the dirt and debris gets off it. Then the fence takes the stain better. It should last like five or six years. That was one of the deciding factors for me. They had a better system to do it.
Nancy G.
Oct 2014
They did a great job. They had to do the pressure washing first, because it hadn’t been done in many years and so it was very badly in arrears. They got everything cleaned up and then they painted it with the protective coating stuff that you put on deck so that water beads up on it. I would use them again. They were reliable, responsible, on time and they did the job exactly the way I needed it to be done.
Frank G.
Oct 2014
unknown
Mark P.
Sep 2014
unknown
Response from Deck Rescue LLC
"Hi [removed member name], we did not get a missed call or e-mail from you. We track everything here at our home office and don't see your name on file. Please feel free to e-mail me personally at [email protected] or call our main office in Medina at 330 764-3007. We respond to each & every call / e-mail, and I can assure you this was a simple oversight. Thanks! --Dave Hydock, President & Founder"
Ronald W.
Jul 2014
unknown
Stephanie G.
Jun 2014
unknown
Nancy M.
Feb 2014
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Daniel R.
Oct 2013
They were very professional. The estimate was done on time and the crew that showed up to do the work was very professional and the work looks great. I'll definitely use them again!
David B.
Oct 2013
We received a few quotes for our deck and Desk Rescue was the cheapest. They were quick to provide a quote. Scheduling the service was very easy and they were easy to get a hold of on the phone to answer questions. I can't speak to how long the treatment will hold up, but so far it's been about a month and the deck looks great.
Patricia R.
Aug 2013
Deck Rescue did an excellent job with this deck....It is about 8-9 years old and composit.....the grey color was very faded and old looking.....I had called to see if anything could be done to make it look better....I hated to have to replace at a cost of over $10,000.If I can keep it looking good for a few more years....
He told me that they can either stain with a solid stain or a oil staijn....I opt for the oil stain.... As soon as the weather broke they were out to power wash to prep it for the stain.
Next day it was stained and looked so much better!! I am very happy with the results...He even gave me the gallon of paint so I can do touch ups as needed.....
I would call them again in the future...
He told me that they can either stain with a solid stain or a oil staijn....I opt for the oil stain.... As soon as the weather broke they were out to power wash to prep it for the stain.
Next day it was stained and looked so much better!! I am very happy with the results...He even gave me the gallon of paint so I can do touch ups as needed.....
I would call them again in the future...
STEVEN R.
Jun 2013
Dave Hydock was responsive, polite and professional. Showed up on time and did a nice job . Would recommend and use again.
Tina P.
May 2013
Did not last, told me they would warranty work did not honor and took much longer than initially stated. Again this was 3 years ago but I still feel people should know.
Response from Deck Rescue LLC
"This review absolutely baffles me. We did everything possible to appease homeowner. This includes meeting a deadline for her party, returning a few weeks after the job was initially done to apply a free top-coat, and returning the following year to inspect the deck surface and leave extra product for touch-ups. I personally saw the photos of her deck floor one year later, and forwarded them to my franchise owners to show them how nice it looked after a harsh winter. This particular client's deck had been stripped, and we openly state on our website that a deck which has been stripped typically needs a top-coating the following year due to excessive porosity. Hers did not require a top-coat. It still had roughly 90% of its color, which is highly impressive! Again, this report baffles me. But it seems to follows the same pattern of homeowners who have restored their own decks for several years, then question the legitimacy and ethics of the professional who takes over their job. Folks must trust in our abilities and our word, not to mention read the extremely detailed disclaimers and human limitations we profess to on our website. I am sorry we could not please this particular homeowner."
Brian B.
Apr 2013
Generally went all right. Had a little trouble getting in touch to schedule work. Dave Hydock was responsive.
Carol H.
Jan 2013
Very professional workers
Very good job
Very good job
Roberta S.
Jan 2013
There were alot of delays related to other work being done to house, He was very accomodating and able to readjust his schedule. It was a time of severe heat and heavy breezes, both which delayed things once the work started. Power washing was done in 1 day; staining took 2-3 days. I liked the work crew-they were pleasant, communicated, and didn't leave a mess. Hard working. I would definately call them again.
Licensing
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FAQ
Deck Rescue LLC is currently rated 4.6 overall out of 5.
Deck Rescue LLC accepts the following forms of payment: CreditCard
Yes, Deck Rescue LLC offers free project estimates.
No, Deck Rescue LLC does not offer eco-friendly accreditations.
No, Deck Rescue LLC does not offer a senior discount.
No, Deck Rescue LLC does not offer emergency services.
No, Deck Rescue LLC does not offer warranties.