Tom Ahl Family of Dealerships

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Upon picking up the car my wife noticed scratches all over the hood as well as the appearance of someone keying the paint down the passenger side. We brought that to Tom Ahls employee s and were told the towing company did that and not while it was on Ahls lot...which isn't true at all. After several calls including talks with Tom A HoNG himself..they agreed to fix the damage and we left the car there for three days while they provided a loaner for us. Upon picking up her car after they called it done..we saw nothing had been done even after they had promised to 're paint the hood. They told us they would do nothing more and we could just be satisfied or not over it...THIS COMING FROM TOM AHL...THE OWNER HIMSELF. MAYBE INSTEAD OF CONCENTRATING ON DOING COMMERCIALS ABOUT HOW HONEST HIS DEALERSHIP IS....HE'D PRACTICE SOME OF THAT HONESTY...INSTEAD OF JUST LIP SERVICING IT...H*** IF THEY LIE IN BUSINESS DEALINGS..THEY PROBABLY LIE TO THEIR FAMILIES TOO...SHAMEFUL HUH?

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• Window stopped working and needed the switch replaced. The attendant was helpful and and courteous. The work was done timely and correctly. had no problems since.

Great! No appointment necessary, and I was in and out in under a half hour!

Service department called to advise what the problem was causing the thumping noise I was hearing. He advised the problem and the cost of the repairs which came to approximately $700.00. I advised that I had an extended warranty and he said he would call the insurance company and get back to me. He called back the next day and advised that the insurance covered the expense and that they had to order a part, but that it would be delivered the following day. Once they received the part he felt they could have it done in a day. I received a call the next day advising me that the car repairs were completed and if I needed a ride to the dealership that they would send their shuttle. I was extremely pleased with the way they kept me informed and the courtesy extended to provide me with a ride to pick up the car.

Excellent, quick and friendly.

I was very pleased with them. They've always treated us very well. We bought both our cars from them and they've always taken care of them. One time I had to take it in and asked them if they could detail the one side where my grand baby had gotten it dirty. They did the job but didn't charge me. I spend a lot with them with cars and everything. They are so good and nice. They grant their way for you. Their prices are very fair and they take good care of their customers. They are family oriented. Everything is so nice and I don't think there is something for them to improve on. They are quick and very professional.

All I know it was there when I got it so it should be covered. I went to the dealer I bought it from and they said it must have been hit to cause that cracking. If you look at it closely however, it's obvious that the cracks are from the screws. It's easy to see that the screws were just too tight and the stress cracks stemmed from that. By the time they were done inspecting it they had it in multiple pieces so it was then impossible to prove that the problem was from the screws stress. I filed a complaint with them and they still haven't done anything about it other than reject it. I would think that repeat business from a happy customer would be more important than the dickering that this complaint created. I think I'll be going back my prior dealerships with Honda and Mazda.