Blass Residential Services

unknown

service was just as described. No mess and technician was courteous and on time. Bath tub looks great.

Horrible...shoddy workmanship....took 4 months...had to hire another contractor to fix their mistakes. Developed roof leak, which is what prompted us to hire them.....still leaked after new roof as they didn't remove wood trim where roof met house when reroofed ....we were told we hired them to put on a new roof, not fix the leak. Son had no communication skills...very rude and abrasive to work with. roofing had to be corrected, soffits installed incorrectly, and metal on eaves dented and gaping holes. pics to support all of our complaints.

We will be using them again. At various times there have been  as few as two and as many as six workers. It was terrific. They were very prompt on a regular basis. This was done over almost 3 years. It started in about January of 2012 and is continuing into this year in various stages. It is on schedule, as the weather permits and as I can afford it. They are not the least expensive but I think they are worth the price we have paid. I am very happy with these people.

unknown

I scheduled Blass to come to get an estimate for a small bathroom remodel. He didn't show up so I called and rescheduled. I had to wait 2 weeks more for him to come after already waiting a week. He actually showed up the 2nd time. I waited 2 more weeks yet again with no response. I emailed and called about getting a quote and was told I would receive one soon. I did get an email the next day with a quote that was ridiculously high. I wanted a simple small bathroom remodel. No marble, no fancy finishes, just a gut and simple remodel. The quote was for $12,000.00 which was almost double a previous quote I had gotten from another contractor. Needless to say I wasn't too happy that after waiting over a month for a quote I get one that is obviously intentionally high because for some reason Blass didn't want to do the job. No, I would never refer anyone to Blass. Extremely disappointed in the lack of professionalism and the obvious belief that potential customers have nothing better to do then to wait on them to do anything.

unknown

The new flower bed looked good. They left Lowes tags on the plants, even though I was told all plants came from some high quality nursery and they stated specifically not Lowes.
One of the plants died, but was eventually replaced with a higher quality plant (now that one looks better than the rest) the big problem was the front yard area. The topsoil they used was horrid. It contained cow bones and teeth ( the bones and teeth were very obvious)
The grass grew in sporadically and contained more farm field weeds than grass. It looked bad enough that neighbors were commenting on it and offering advice on how to correct. Called Mike at Blass and he was unresponsive. He refused to meet with me and accused me of expecting golf green quality and being unreasonable. Eventually we call his father, who came yet right away. They put down good topsoil and reseeded. Came back several times to check progress. He said they would come back in the spring to apply weed killer to get rid of any remaining odd farm field weeds, but we never heard from them and hired amended else to apply the week killer. It was a frustrating experience. They probably do good wrk, but for some reason, that wasn't the case with us. We appreciated their attempt at fixing the problem, it just took too LNG and was frustrating.

Very nice job. Prompt and attentive. Fair with pricing. Would highly recommend.

Description Of Work:
we had a roof leak with driving rains where the 3 season porch joined house. As the rest of the roof was in need of replacement within a few yrs, we decided to go with a full exterior remodel to include new roof, paint, aluminum facia and soffits, gutters and downspouts, and some brickwork. Their paint bid was 3x all competitors, and we subbed out the brickwork. While the roofing bid was above all of the others, we signed with Blass based on a longterm friendship and gave them the roof, fascia, gutters, and downspouts. I wrote my 1st check to them 5/31/13. It is still not done correctly.
Member Comments:
First of all, they were advised by a tradesman roofer that the wood trim at the house and porch joint needed to be removed to repair the leak...caulking was not sufficient repair. They removed the shingles, saw no overt water damage...and told my husband the wood did not need removed. Guess what...it leaked. When we called them back....we were told that my husband told them they did not need to pull off the wood...we stared at them incredulously ..we were then informed that their contract stated that they were to replace the roof, not repair a roof leak. Mike Blass stated he would be happy to remove the board, but they would have to bill us for the additional work. He also stated that the needed repair could be out of their scope of work....they put themselves out there as a one call does it all company. THIS was the icing on the cake ( please read on for the rest of the issues that led up to this) When I heard that we would be paying more, all communications ceased and they left...our work remains incomplete. Up to this point in time, We had called them back and asked for numerous redos as follows: The aluminum soffit was replaced in 2 areas due to dents and was initially installed wrong ( my husband saw it and made them redo) , The gutters were incorrectly installed and water poured down the house...they placed it below the drip edge with no metal guide pieces, so the water missed the gutter, All of the roofing was butted too tightly to the house, and bulged. In addition, they lost their line to stay straight and the shingles grew noticeably closer together...they tried to repair this when we were out of town, but my husband was wary and made them come when he was here...they didn't take the roof back off to the top as was needed, trying to remove and re-lay only the 2 bad rows. My husband caught this and made them do it right. There is one front corner of the eaves that has a torn, jagged and protruding metal edge and hole approx 2and quot; x 4and quot; because they never finished replacing the trim. All of these repairs are not done, and those that are, took all summer. Fortunately, we have numerouse pictures as the house painters took several for us too! So, the buckled shingles remain in front, the hole in the soffit remains, and the roof still leaks. We are sick at the amount of money spent and the quality of workmanship done. The Worst part is this....we paid them in full believing they would stand behind their work and word. After all, this was a friend.

First of all, they were advised by a tradesman roofer that the wood trim at the house and porch joint needed to be removed to repair the leak...caulking was not sufficient repair. They removed the shingles, saw no overt water damage...and told my husband the wood did not need removed. Guess what...it leaked. When we called them back....we were told that my husband told them they did not need to pull off the wood...we stared at them incredulously ..we were then informed that their contract stated that they were to replace the roof, not repair a roof leak. Mike Blass stated he would be happy to remove the board, but they would have to bill us for the additional work. He also stated that the needed repair could be out of their scope of work....they put themselves out there as a one call does it all company. THIS was the icing on the cake ( please read on for the rest of the issues that led up to this) When I heard that we would be paying more, all communications ceased and they left...our work remains incomplete. Up to this point in time, We had called them back and asked for numerous redos as follows: The aluminum soffit was replaced in 2 areas due to dents and was initially installed wrong ( my husband saw it and made them redo) , The gutters were incorrectly installed and water poured down the house...they placed it below the drip edge with no metal guide pieces, so the water missed the gutter, All of the roofing was butted too tightly to the house, and bulged. In addition, they lost their line to stay straight and the shingles grew noticeably closer together...they tried to repair this when we were out of town, but my husband was wary and made them come when he was here...they didn't take the roof back off to the top as was needed, trying to remove and re-lay only the 2 bad rows. My husband caught this and made them do it right. There is one front corner of the eaves that has a torn, jagged and protruding metal edge and hole approx 2" x 4" because they never finished replacing the trim. All of these repairs are not done, and those that are, took all summer. Fortunately, we have numerouse pictures as the house painters took several for us too! So, the buckled shingles remain in front, the hole in the soffit remains, and the roof still leaks. We are sick at the amount of money spent and the quality of workmanship done. The Worst part is this....we paid them in full believing they would stand behind their work and word. After all, this was a friend.

I had tried to correct some of the problems in the shower myself over several years, but was unsuccessful. Blass Residential and Miracle Method corrected my mistakes, put in a new floor after replumbing the drain and the shower.

I was concerned that they seeded the yard in June, when it was hot and dry. I had told them if it needed to wait until fall that we could wait. I was assured that the grass would grow just fine.Several weeks later we notice grass peeking through the straw and removed the straw as instructed. The grass looked sparse and there were several weeds. In spite of watering on the schedule that Blass recommended, the dirt was very dry and cracked. We also found in the dirt several cow teeth and bone fragments, which was extremely bizarre.I contacted Mark Blass. He said he would look at the work and get back with me. After several days I had not heard from him and contacted him. He said that he had stopped out to look at the yard and didn't see anything wrong with it. It was apparent to us and to our neighbors (who commented on the bad job). that something was not right with this work. Mark stated that if I was looking for a lush yard in just a few weeks, that my expectations were wrong and I would have to wait. I was not expecting to have a full lawn, I was NOT expecting to find bones and teeth and weeds in the area that they had worked. Mark Blass told me that the topsoil used was of the highest quality and they purchased it from ReSoil.At this point things were at a standstill and nothing was going to be addressed by Blass. During one of my telephone conversations with Mark Blass, he began talking very loudly and was apparently agitated with my concerns. Then the call was abruptly disconnected. I waited a while and called back, Mark said he didn't know why the call was disconnected.
I contacted ReSoil and asked them about the special blend topsoil that Blass claims they purchased from them and used in our yard. ReSoil told me that none of their soil contains teeth or bones. They also told me that there was no way that Blass used their special blend top soil in June as they didn't begin processing that soil until early July. So who knows what they used on our yard, it is unsettling to think where dirt with bones and teeth may have come from.
The landscaping that they did on the side of the house looked really good. I had no complaints about that. The only one concern I had was the tags that were left with the flowers they planted. During the quote process, Mark told me that all of the plants that they used came from a reputable local grower and they didn't buy anything from Lowes. I was also told all plants were guaranteed for one year. According to the tags on the flowers, they had purchased the flowers at Lowes. Shortly afterwards, one of the flowers died. Blass replaced the dead flower.
I then sent an email to Mike Blass (Marks father) He responded quickly and came out to our house within 24 hours. He agreed that they had really dropped the ball on our project and vowed to earn our business back again. He had new topsoil put down in the crappy, cow teeth dirt area. Then he had another company come out and aerate and reseed. We were told that once the grass began growing in the spring, then they would have someone come out to treat the weeds that has grown in with the first substandard soil they had used.
Spring came, the grass and the weeds grew and no one ever came back to treat the yard. We finally hired another company to do the weed treatment. I sent an email to Mike Blass telling him that we had hired our own company since we never heard from them. He responded that I should have called them and reminded them.
I felt that there was poor communication during this whole project. Mark Blass lacked professionalism and was quite rude. Their follow up to the problem was quite lacking. Needless to say, I will not trust Blass with any work again. It was a very bad, long drawn negative experience.

After nearly 4 years of planning and preparing our 50 year old block wall basement we were finally ready for construction. We had heard a number of good reviews about Blass and had even seen some of their work (my inlaws had the entire 1st floor of their home redone by them, it is beautiful.) I contacted Blass and several other companies for estimates, giving them the full run down of what we were looking for. Each of the companies quoted us for the work on the plan we had laid out, this cost was over $10,000; however, Mark (one of the owners of Blass) asked if we were sure we wanted an egress window. My inital plan had called for a full egress window to be placed into the bedroom. I explained that I wanted to turn the room into a bedroom so the house could be marketed as a 3 bdrm if we ever decided to sell it and the state of Ohio require a full-size (able to fit a fireman w/tank on their back) for safety reasons. Mark said he would do this if we really wanted him to; however, he suggested we speak to a realtor before having him finish the quote as he did not believe we would gain back the cost of the egress window in the sale. We contacted a friend of the family who is a realtor and found out thise was indeed true. In fact, we would have lost about $4,000 dollars of our $6,000 investment because a bedroom would only bring in about $2,000 more than a finished room of the same size. Once we had the egress window taken out the quote dropped by over half. The other contractors didn't even bat an eye at this, nor offer any advice. During the construction process we changed several things including an item that cost them nearly a day of labor for two workers. They did charge us for the change, but mostly just materials. We paid them in 3 installments of 1/3 each time. First 1/3 upon signing the contract, 2/3 when we made the change and 3/3 installment after the job was completed; and only Mark and Mike (owners) came over and we walked through the entire process. They even found several items they didn't like and how their crew fix them before the job was considered finished. My wife and I couldn't be anymore thrilled. If it wasn't for Blass we would have spent twice. I can't recommend these guys enough. My wife and I are looking to refinish the hardwood floors and Blass will be my first call. Erik Branham