Liberty Veterinary Hospital

"It was nice to see that you returned to us later in July. I trust that our doctors' and employees' commitment to high quality care has proven to be worth the money. Thank you for coming back."

"We apologize that you felt so negatively about the interactions with us regarding the stray dog that was found. Our goal is to offer excellent care to all the patients we see, and the overwhelming majority of positive reviews here seems to suggest we are successful in our effort. I feel it is necessary, however, to clarify a few aspects of this review. Our client pointed out that we were "too busy" to examine the stray dog when they first came in. What is not pointed out is why. We told the client when he arrived (without notice) that the doctor on duty was in the middle of surgery at the time, and could not leave the anesthetized patient. Since we were unable to immediately assist, we suggested taking the stray either to an emergency facility (which we are not), or to an animal shelter where the stray's owner might be able to find him. We pointed out that a specific local shelter has a vet on staff that might be able to examine the stray before we would be able to. The review mentions the topic of cost and money several times. At the time the stray was initially presented, there was no labored breathing, and our client commented that the dog did not appear to be in pain; the dog just couldn't walk. We diagnose and treat patients based on their current conditions, which might change over the course of a day. If we were a clinic that only cared about money, we would not have suggested taking the stray to another clinic or a shelter in the first place, and we would not have given them a free exam (which we did). Contrary to the client's claim, we did offer a good Samaritan discount for vaccines and parasite testing. It just wasn't as large of a discount as the client desired. When the client came in the following day to express his unhappiness over the situation, he requested that we refund his money and donate it to the shelter where they took the stray the prior night. Our doctor agreed to this as an offer of good will as soon as she heard the request. Donating to this shelter also does not coincide with a clinic that only cares about money. We appreciate the praise our client has given us in her review regarding our cleanliness, care, and attentiveness over the many years her family has relied on us for their pets' care. It is a shame that this one misunderstanding would so quickly end their trust."