Smart Level Concrete

LONG BUT WORTH THE READ Writing a review is not like me, hence the year to stew about it. April 2024, Mr. Conley came & was nice, professional & personable. So personable I heard & saw pictures of his rental house in Florida. I realized that hidden behind the nice & pleasant guy was a pure salesman. He physically showed me things he could do for my patio (level & seal to rid of nonstop algae). He said it was so unlevel and it would be raised which would stop the constant algae growth. He also added that anything that lived under the concrete would be gone due to the foam that would fill it all in. I was more excited. I was sold. I did the 3 part for the back patio. Along with the patio I agreed to have my walkway done as well. I believe this was a 2 part. He said I would no longer have standing water & mud on the walkway. It will be level and lifted up several inches. I was so excited. I paid in full $4,770.61. Couldn’t wait to have this done on 4.29.2025 On the 29th A gentleman named Mikey did the whole job himself. He drilled and appeared to have leveled the patio. No chipmunks run like Travis indicated. After this process of raising he did a great job talking me into the crack sealer which I agreed to add on. He power washed & sprayed a sealer for no more constant algae. Walkway was raised, power washed & sealed. I went ahead & added driveway and sidewalk. Mikey & I reviewed all he had done before he left. He told me that the patio was level but it didn't appear that way due to a railing that was giving it an optical illusion. The walkway was raised quite a bit and it was so nice not having dirt run over the concrete. The driveway and sidewalk were complete. The corner of the sidewalk was raised so there was no trip spot. A day or so later disappointment started. It was clean but it didn’t have a WOW factor. I paid a lot of money for the concrete to be perfect and it just didn’t seem that way. I little later the chipmunks were running in & out. How can this be with the underneath being filled with foam? I called & Mikey stopped. I mentioned about a little standing water and that I was surprised the foam didn't fill up the concrete underneath since I had chipmunks. Mikey told me three times that they were not an exterminator company. WHAT? I wasn’t saying he had to get rid of the chipmunks. I was simply curious as to why one of the things Travis sold me on didn’t occur. Mikey reluctantly sprayed into the holes they saw on the edges of the patio. One of the pictures shows the job they did with the foam coming out all over. It looks terrible. A constant reminder of money not well spent. My frustration with the concrete was very high, I now had algae again on my patio & my walkway was no longer level and water and dirt with the rain is now sitting on it again. Seriously? $5,000 plus dollars for disappointment. Mikey returned saw that I had standing water again & they would maybe level again (patio and walkway) then power wash and reseal. Maybe a week later, Mikey came & was shocked with the algae. He power washed & spray sealed again. About my walkway he said, “yah, I can see it slants again & it sure isn’t level”. He said he wasn't sure why, the steps didn't sink so why did the walkway. He said it was raised the first time and was level. Then the mike drop. He said there was nothing he could do about it because it would create issues with the driveway. WHAT? WHAT? So let’s get this right. I paid in full for something that couldn’t be done? Why did the salesman sell me this. Why didn’t Mikey inform me I was paying for something that couldn't be fixed? Mikey sent Mr. Conley back out only to tell me that they can't fix it. The algae in the back is due to all the shade? NOPE there is full sun. He told me that the walkway wasn't bad and couldn't be done. He offered to dig a little trench by the concrete so the water wouldn't gather and run. Very helpful. I never was contacted for a any sort of compensation for what was sold and couldn’t be done.

Negligent Work and Zero Accountability from SmartLevel Concrete I had a terrible experience with SmartLevel Concrete, and I strongly caution others before hiring them. Before they began a concrete leveling job at my home, I specifically pointed out the location of an underground drain line beneath the sidewalk. The crew acknowledged this information. Despite this, once they began the work, they drilled directly into the drain line and proceeded to fill it with leveling foam, completely blocking it. They did admit the mistake at the time, but never fully remediated the damage. I have since hired a licensed plumber who used a camera to inspect the line. It is now abundantly clear that the cause of my ongoing drainage issues is the leveling foam still obstructing the drain pipe. Even with clear evidence of their mistake, SmartLevel Concrete refuses to accept full responsibility or take further action to fix what they caused. I'm left dealing with costly repairs for a problem they created, despite having given them proper warning beforehand. This was not just an accident — it was careless work followed by a refusal to make things right. If you're considering SmartLevel, be warned: they may damage your property and then leave you on your own to deal with the consequences.

They came out to give me an estimate and were right on time. Had another company come out first and they said they could not do the work. Smart level did not see a problem with doing the work. When it was time for them to come out and start the job the installer called ahead to let me know what time and again was right on time. The installer told me everything that he was going to do and the job came out great. I was more than satisfied and would recommend them highly.

They did a great job and very helpful on explaining everything to my and cleaned up when they were done.

Great experience technicians very good in explaining what they were doing, courteous

Smart Level Concrete did work for us last year and provided us a warranty for the work performed. Over the winter, we developed another crack in sidewalk the leveled. Smart Level came out to fix the new crack and made it stronger than previously. I would highly recommend Smart Level as we have had great experience during the initial repair and subsequent warranty repair. Great company!!

Awesome job by SmartLevel Concrete! Our driveway had some serious issues and SLC fixed all the problems and our driveway looks fantastic! Great work Mikey and awesome hat!!! I would definitely recommend SmartLevel Concrete!!

Jason was very professional and did a great job leveling both areas of the sidewalk as well as cleaning up after the job was done! I would recommend Smart Level to everyone!

I had received 5 estimates to stabilize and repair cracks in my driveway 20-year-old driveway. A couple companies provided estimates with void filling of just the slabs they thought had voids and then others wouldn’t do certain areas like sidewalks or the driveway below the sidewalks because they were “public domain” and could warranty those areas. Those estimates were lower but they did not include the area SmartLevel had quoted me. Some of the other estimates also didn’t include the caulking and would have added quit a bit more to their estimate total. In the end I chose SmartLevel because they stabilized all my drive, front porch and walkway, and the sidewalk of my property along with caulking all joints of this area. Communication was great and the two guys that came to do the work were friendly and professional. One of the workers, Mike, was a genuine friendly guy and answered all my questions and explained what they were going to do before starting. After comparing what the other companies were going to offer and the actual service that I received from SmartLevel, I feel like I made the right choice and would recommend them to others.

We had a concrete porch that had been cracking over the years. The cracks started propagating in several directions. Without taking action, we would have had to replace the entire porch in a few years. The Smart Level team were very courteous and professional. They fully explained the process of how their process would inject material below the concrete to fill the voids created from years of the foundation settling putting stress on the concrete. The Smart Level team injected their material even lifting our steps to the front porch 3-4 inches allowing for easier access to the porch, power washed the concrete, fixed and sealed all the cracks. It was awesome job and the concrete looks great. Looking to enjoy the porch for years to come to enjoy the outsides and enjoy the conversations with our passing neighbors.

They did a wonderful job. Driveway looks better than when it was originally installed.

These guys are the best. They do top notch work and do what they say they will do. They warranty their work too. They communicate well and they are on-time. Customer Service is hard to find these days but this company gets it.

This company exceeded my expectations. My patio looks amazing!!! Very efficient from the appointment setup, consultation, day of job and the followup call. I will definitely recommend this company.

Thrilled with the work that Smart Level Concrete did for us! We had a major shift in the sidewalk in front of our home which created a liability issue for us. I hadn't hand much luck in finding a company that would lift the concrete and stabilize it until encountering Smart Level Concrete's both at the Columbus Home & Garden show. They had a Sales Rep come out and provide us with a free estimate, explained their process and tier of projects. There was no high pressure sales! In fact, we learned more about our concrete. Turns out we had a couple areas that needed lifting as well as cracks that were starting the concrete. Scheduling was easy and quick! The installer duo were fantastic! They kept us apprised with what they were doing and completed ahead of schedule. These folks we have met from Smart Level really have a passion for what they are doing. They like their work. And our end result ... looks like we have brand new sidewalks and a considerable amount of peace of mind!