Cullins One Hour Heating & Air Conditioning

A/C Compressor wasn't working late Saturday night, called and talked to Julianna at 8 am Sunday morning. Very professional and attentive. An appointment was scheduled for 12-6 that day. Michael called at 845 and said he was 20 minutes away. He quickly diagnosed the problem, had it repaired and was on to the next call by 930. I can't express how satisfied we are to have selected Cullins for our complete furnace and A/C replacement 18 years ago and for the prompt, professional and courteous service that we continue to receive. Even the owner has come out for a PM call on a Saturday so his technicians can watch college football! They will always get my business for as long as I live in Columbus. I can't recommend enough!

Thought the price was reasonable.

Fabulous. Rob Byrd arrived quickly, found the problem and gave me options to fix things. AC up and running again and I every confidence in Rob's abilities. I'll be calling him back when I'm ready to put in a new furnace (which could be sooner rather than later!) Can't say enough good things.

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We get them in here twice a year. We pay $15.95 a month which gives a discount on any service and parts, but also they come in twice a year to tune up the heat-pump and the furnace. They're due in here on July the 7th to do that. I think it was around $300. I've been using them for years. This was the actual owner that came out because they were short on people. It was a Friday and he came out about 7:00 or 8:00 at night. He didn't have any technicians available so he came out himself. I think that they are a little bit pricey. They do a great job, they are reliable, and they have gone out of their way when I had a problem with the thermostat. It was a very hot day and they came out that evening and replaced it.

We called to schedule an appointment for a maintenance check up. We spoke with Bob. He looked up the history on our new (old) house. He could not get us an appointment until June 6 but he would put me on a list to get me done sooner... if possible. Last Friday, May 26, we got a call from Cullins customer service , " One of the service men was in the area and had a client cancel an appointment. Did we want to take the the appointment?" We took the appointment and Noah showed up within the hour. Noah greeted us. He asked to see our HVAC system. He explained what we had and then cleaned the equipment. He left information about the cost of a yearly maintenance program for us to consider....all within One Hour. Noah's knowledge & professionalism about our equipment far exceeded any exceptions we had. Great Job...with all involved from beginning to the end!

I have had a very good experience. They are fantastic. When I moved, they gave me recommendations. He helped me out. The guys who come out are clean. I have used them for four years. I may have had them longer. My heat pump last about twelve years, and they kept it running. I never had any big bills. One was about two hundred dollars. They are a good company. Service, follow up, price, everything. It was great. I didn't have to worry.

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Its very easy to schedule with them. They will send out reminders, I schedule at my convenience. Very professional, courtesy, they make sure to explain everything, no issues, they are great.

I have avoided having to have major repairs on my air conditioner and my furnace because they maintain it it and when the little things start happening they're able to fix it. They are super.

unknown

I have used this company several times with good service. I called for service and was directed towards their scheduling department as my AC was not working. I waited on the line for 15 minutes. The scheduler came on the line asked me for my name and if I had had service via the company. I said yes and she looked me up. She went to schedule and the computers - she said - were down. She would have her supervisor (or another person) call me to schedule. 24 hours later - no one had called. So I called again... I spoke to another lady who asked if I had had service and looked me up. She went to the scheduling calendar. She said that there were not any openings through the next week unless I had the service agreement. I asked what about the following week? She said that she can't schedule that far in advance. I asked if I call the company tomorrow (which would have been Monday) and she stated that wouldn't work as they would just direct it back to them. I was so angry... here I wanted service from a company who I had done work with - and they wouldn't schedule me. REALLY???

unknown

Cullens was very prompt. The technician was very friendly and knowledgeable. They fixed the problem with my furnace. I will use Cullens One Hour Heating and Air Conditioning again.

I was on the Angie's website cleaning up my account after having posted a review for some unrelated services I had just received, and realized I had not given a review of Cullins One Hour in quite a while. This company has been providing continuous amazing prevention work for my household for years now, and I thought they deserved a shout out for all of the great work that has been done. If you need a new furnace, AC, or whole house generator, these are the guys to call central Ohio!

They are a great service. I have a service contract, so I pay them a monthly fee and they come out twice a year and that is covered by that service contract. I have been a satisfied customer since 1995. They are timely, they keep their appointments and their service guys are always professional and protect everything when they work in my house.

Tech was on time, wore booties, explained the service that was completed (Fall furnace check).

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The price was fair and we really like the owner, good business with with really good ratings, and they really delivered everything they promised. Our experience was fantastic. The owner of the company personally did the installation. Their attention to detail was very good. They're great. We used them many times.

We purchased our heating and cooling system last year. Collins did a great job and our system works great.

He was an individual and then went with a larger company, but we still do with him. We had some warranty work done so we didn't pay anything. We have been using them probably for 10 years. He seems more personal and seems to go out of his way to please you. We are very satisfied with them. I would use them again in the future.

They were very quick to resolve an issue that we had. They are always very prompt and professional.

Our experience with them has been nothing but very positive. Every crew who came to our house was really friendly, neat, professional, and has done a thorough work. Not even once, did we suspect that any unnecessary work was done just for the sake of charging us extra $. I would highly recommend them any one looking to keep their furnace well maintained.

These folks are honest and do great work. They are punctual and professional. Only complaint is their installation pkg cut a few corners and I had to make some upgrades to a nearly new system (they have solved this for current customers).