Clintonville Automative Repair Service

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I had received different opinions on what was causing the loud, roaring sound from my vehicle. I called CARS based on favorable comments and their Angie's List record. The owner, Paul, assisted me with scheduling an appointment. He took the time to document the history of the problem in detail. The problem was subsequently evaluated by service technician Brad. He was very professional and determined to correctly diagnosis the problem. He also took the time to evaluate all possible sources of the noise before providing his assessment. My overall experince with this business was extremely positive. The owner and all employees were very professional, personable and commited to satisfying the customer.

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I have had my car worked on here several times so I am pleased with the work they do. This time I was having problems with brake pulsation do to rotor warp. I've had on-going problems with this car as I've had the rotors machined approx. every 18K miles when pulsation develops. I do not brake hard so it's definitely the rotors. Anyway, they replaced the rotors (front in one visit and then rear a few months later at my request). I was still having pulsation even with the new rotors, so I went back. Because of this Steve spent a great deal of time to diagnose things. It turned out that the new rotors had some warping (run-out) just after a few weeks of driving. Steve suggested trying the premium rotors for this car, since it had a history of rotor problems. He installed them, and only charged for the difference in cost between the premium vs. standard rotor price. He did not charge for any additional labor to replace the standard rotors with the premium ones, so the $500 is the sum of the original rotor work plus the cost differential of the premium rotors. Steve kept the car for an extra day to make sure it was thoroughly tested and the pulsation was resolved. I am pleased that they took the time to really fix things, and that they stood behind their work. I have been driving on the premium rotors for about 8 weeks, as of this report with no pulsation problems.

Estimate - Called me in the morning to describe the work they would perform and how much it would cost. I have the impression that they are only doing work that is necesary (e.g. turning the rotors instead of replacing). This is something that CARS has consistently done. Work - All of the work was performed accurately without issue. I got my Jeep back when they promised. Overall - I would highly recommend CARS to all of my family and friends. It is very reassuring to feel that I have found a mechanic I can trust.

I like steve and the people there are pretty nice. They will work with you and the mchanics do a great job. The mechanic always leaves a card on your seat so you know which technician performed the service. It's really nice. There are things wrong with the car that they make me aware of, but they do not push me to get it fixed. If it is not urgent they will let me know. I don't have to worry about being ripped off like I have in the past.

There service was very punctual and professional. They worked with me to combine two differenct service programs that they offered to meet our needs to insure the functionality of the vehicle. I waited for the service and they were very timely. The cost was a bit on the expensive side, I think. Otherwise, I would use their services again as they are located very close to our home and they were very professional.

It went well. The work only took one day. We have had them work on three of our vehicles now and they do it right the first time. They distinguish between urgent work and work that can wait and don't pressure us. Their prices are fair for the area we live in.

I had a 1:00 PM appointment and the tech took my car in on time. They did very, very good work.

Daughter needed to have her car checked for strange noises, etc. while away from home at school in Ohio. I got this recommendation from Angies List and called them to "discuss." The owner was very responsive. He was always there, called me promptly and worked with me from afar; he also gave us a break on my daughter's misunderstanding of the terms of the coupon, so thumbs up to Steve at CARS in Polaris. We will always go to him from how on.

I originally thought that maybe the suspension in the rear was going, too, but they inspected and said all was fine. The technician wanted to show me what was wrong rather than try to describe it over the phone. This honesty is what keeps us coming back time and time again. Our car is 11 years old, with 140k miles and it keeps them busy. This work was completed within the same day we brought it in!!! I LOVE THIS PLACE!!

Very prompt and honest service.

They were very honest company, the one vehicle they told me the estimate was over 200 dollars and then they said that was too high cause they didn't need to do as much service so they lowered it to 75 dollars. I would recommend them to others.

Made appointment and told them I would wait for my car while they worked on it. They brought it in right away, found a bulb burned out and asked if I wanted it changed. Did the full inspection, oil change, tire rotation and bulb change in under an hour. They made a future recommendation based on the manufacturer suggested schedule. Desk staff was very friendly and knowledgeable. Gave them my e-mail and received a coupon and welcome letter in my mailbox when I arrived home.

This is the second time I have used CARS @ Polaris. I just moved to Columbus in Feb. 08 and found them on Angie's List.

Excellent customer service from start to finish. Found problem that dealer could not find. Fixed problem immediately. Gave follow-up call and sent postcard insuring costumer satisfaction and thanking us for our business. Shop is clean and very professional. Would highly recommend.

First I emailed Cars at Polaris with the issue I was having over the weekend. Amanda gave me a call first thing on Monday morning to schedule an appointment; this worked really well for me, I always forget to call during business hours. I dropped the car off the night before and had a call before noon; describing the problem and how much it would be to fix it. My car now runs great and is getting the 30+mpg it was getting before. To top it all off, I got a follow up call about 1 week later to make sure I was happy with the repair and the car was running better. Great job, Cars at Polaris!

Their hours were good, but we had extenuating circumstances and had to drop off the car the night before and pick up after they closed. They were more than accommodating. Everyone I spoke to was very friendly and pleasant and I felt that we paid a fair price for the services. We definitely plan to use them again for car service.

At 105K miles, a number of problems had developed with my Mazda Millenia that needed addressed, ranging from simple issues (fuel door) to more complex (check engine light). I also needed a rental car and remembered CARS rented vehicles to their customers for very reasonable rates. Steve and his team assessed the issues and I had a call within 24 hours with an estimate, close to $2,000, but very much what I expected, based on the issues and the kind of engine involved (Miller Cycle S). I received a call on Friday afternoon informing me that the car wouldn't be done on Friday as expected, but was permitted to keep the rental at no charge over the weekend. I received a call Monday morning early that the car was ready for pickup. The car is running as well as when I bought it. Everyone, from front desk to repair personnel were extremely professional and always prompt...and the car was repaired right...the first time.

They did a great job. They were professional, honest, and courteous. The final price came in a little higher than the estimate because once they got into the job they realized that the bearings needed to be replaced as well. They explained the situation in a way that seemed accurate and was easy to understand and they asked for my approval before changing the work order. I felt like they handled the situation properly. The change also meant that they had to keep my vehicle for an additional day, in order to get the additional parts and finish the job. Again, I felt like this was legitimate and to be expected in my situation. They discovered the source of the rattle (a loose brake pad) and gave me the option of changing it or living with the rattle since it presented no mechanical risk. I chose to live with the rattle because it is subtle but I was glad to know that it wasn't the beginning of a bigger problem.

They are reputable. How many times have you had the experience with auto repair services where what they initially quote over the phone is much different than what you pay when picking up the vehicle? My first experience with this company was good. I hope they continue over time.

The people working there were very informative. They were also extremely trustworthy and were not there to overcharge us or rip us off. We had a prior estimate at a dealership and they quoted us over $900 for less work than we had done here.

Very professional. Called and provided details of repairs needed. Also provided options based on cost and recommendations. Will definitely use for future repair needs.

I found out about this company here and decided to give them a try. I tested them by having them change a headlight in another vehicle. I was happy with the atmosphere and general feel for the place and felt comfortable to have them do the work needed on the car. They gave me an estimate and did the work in a VERY timely fashion. I required that all parts replaced be left in the car for me. They made sure of it. The total was under the estimate, so we had them do more work. They even took my husband under the car to see the transmission lines. We were so impressed! We're used to putting up a fight when our car needs serviced. Everyone we encountered was so friendly. We noticed a rattling after the work was done and they took a look at it. It wasn't related to the work that was done and has since stopped. I would absolutely recommend this shop to anyone and will use them again. THANK YOU!