Approved Pro
Benchmark Roofing & Restoration
Asphalt Shingle Roofing Installation and Replacement, Metal Siding: Install or Completely Replace Service, Vinyl Siding Install or Completely Replace,
About us
Family-owned & operated. Cost is determined by the job. No travel charges. Extra charge for after hours service. Award winning. Benchmark Roofing Company Columbus Ohio serves all of Ohio by offering more than 50 years of combined construction, roofing and remodeling experience. We are a full service roofing and restoration company. We provide residential and commercial roofing, siding, restoration and water mitigation. We pride ourselves on the ability to handle any job, from the smallest residential repair to the largest industrial roofing job. We guarantee that you are in good hands with our certified and award-winning company and employees!
Business highlights
Emergency services offered
26 years of experience
Services we offer
Repair & replacement of gutter cleaning, carpentry, chimney, drywall, mitigation & water damage., siding, skylights, windows
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7376 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 8% | ||
| 6% | ||
| 2% | ||
| 2% |
Showing 1-25 of 376 reviews
Marianne P.
Oct 2020
Perfect. I had used this same company years ago in Columbus, that's why I called them. They are very efficient and also knowledgeable about what is needed on the roof. Thanks for being a good business.
Joy V.
Aug 2020
We were very pleased with the process and the work that was done. Mark our salesman did a great in getting the roof inspected and getting things set up. Gabby the production coordinator was really helpful in accommodating our needs on the timing for the actual roof replacement. We had to reschedule the work a couple of times for our personal reasons and Gabby took care of everything. The crews that performed the job were very courteous and were all business. They worked diligently and got the job done in one day. They did a thorough clean up after the work was done. Again, we were very pleased with the results.
Response from Benchmark Roofing & Restoration
"Thank You So Much for your review. We value our customers and appreciate it!"
Gary D.
Jul 2020
Benchmark Roofing repaired extensive hail damage to my home in 2006. I recently had another roofing contractor inspecting a faulty chimney cap and plumbing stack from the work Benchmark did and they told me that the shingles on the two-story portion of my home were not installed correctly. A Benchmark representative confirmed this when he came out to look at the chimney cap and plumbing stack. He took measurements and photos and communicated them to the shingle manufacturer (GAF) and the owners at Benchmark. They came to replace the chimney cap and plumbing stack, but nothing else was said about the shingles that were not installed correctly. My early dealings with the owners were not pleasant as Dan Dawson did not return phone calls and Vicki Dawson was not very polite in email communications. I would not hire Benchmark to do any work on my home at the present time. They do not fully honor the 15 year workmanship warranty they advertise so much on their website.
Response from Benchmark Roofing & Restoration
"The first time we had communication from Mr.[Member Name Removed] was January of 2020. He called our office with a leak around his chimney. We went out and found that he did not have a chimney cap which was allowing water to come into his house. He said he was told at the time of contract signing that we were to replace his chimney cap. That was in 2006. We pulled his file an determined that a chimney cap was not part of the contract. Regardless, we still installed a new chimney cap as well as replaced a pipe boot, to ensure no future leaks, at no cost to him. Our technician also determined that his roof was in great condition and the homeowner had not leaks. After the repairs were made in January, we had no communication from Mr. [Member Name Removed] until he left a negative review on our website. We tried calling him and leaving him messages with no response. We then decided to send an email this week, offering to have his roof inspected again by a Haag Certified Specialist. Haag Ceritifcation is not easy to get. You are certifying that a roof is installed per Manufacture guidelines. We currently have 2 Haag Certified employees on staff. Mr. [Member Name Removed] has refused to have one or both come to his house to inspect. That is why he is saying that Vicki Dawson was not polite in her email communication. He does not want his roof inspected, he only wants it replaced after almost 15 years, right when his workmanship warranty is about to expire. We have many customers, over 30,000 to be exact, in our 21 years of business. If we did not honor our warranties, we would not be in business for 21 years."
SUSAN G.
Jul 2020
Benchmark took four months to replace my garage roof--which should have taken an afternoon. It took four trips. The salesperson was difficult to communicate with, which created most of the problems.
KATHY G.
Jun 2020
The roof had been repaired 2 years ago by another company and had been fine until the heavy and constant rain this spring. Benchmark came out quickly and put a tarp up to stop the leak until they could do a permanent fix. Their representative came out to assess the problem. He was knowledgeable and professional, and his explanation was thorough. He wrote an estimate that was very fair, and less that another company I contacted. The repair has been done and so far is holding, with no leak. A gutter guard was slightly bent and someone cam out the next day to fix it.
Scott B.
Dec 2019
It was very pleased with the overall process of the roof install. My roof sustained damage in early September due to hail. David with Benchmark was very accomodating to answer all of my questions, and worked with me to complete the work within the amount allotted by my Insurance Company. I would recommend Benchmark to anybody with roofing needs.
Jessica C.
Apr 2019
We used benchmark to replace our roof at our previous house. After we sold that house, we decided to build a new one. After a conversation with the owner, we learned that they service much more than just roofs! They also do windows and siding!! Because we were so impressed with the work that they had done on our first home, we decided that we would have them do all of the major work on this current build! They are currently doing our roof, gutters, siding, and windows. We have been extremely pleased with this process, as they have eased my mind by being reliable and making this process as smooth as possible!! HIGHLY RECOMMEND BENCHMARK ROOFING!!!!!!
Tami H.
Dec 2017
Excellent Job
Lauren H.
Sep 2017
For our initial estimate, the manager (Bryan), thought the stone sill under the window needed removed and the flashing under the window repaired. The workers that performed the work were punctual and cleaned up after themselves. However, the leak persisted and when I contacted Bryan again to have it re-evaluated, he was not prompt in responding to my messages. When he finally did get in contact after a few weeks and came back out to my house, we agreed he would provide an estimate for a new window and additional repair work, but I never received any estimate or further communication. In addition, the initial repair that was performed to my sill and flashing settled and has made the problem worse by not being pitched properly away from the window to permit proper drainage. Subsequent contractors I have had out to look at the problem have pointed out the problems with Benchmark's repair. Last week, months after the initial work was completed, I received a call from another employee (Carl) to inquire about the status of our work. I informed him of the poor communication and my dissatisfaction with the work, and that I had moved on to working with other contractors to make the needed repairs. To his credit, he was apologetic and worked with me to come to a mutual agreement on a reduced payment for the materials and work that was performed. I had used Benchmark in the past for roofing work and had been satisfied, but based on this experience I would not recommend them in the future.
William K.
Aug 2017
They did a great job. It took them a day or two to complete.
L F.
Jul 2017
Benchmark sent out Chuck Lindsey. He was courteous and knowledgable and made sure to investigate and solve our roof issues. We would definitely hire Chuck again. He was a pleasure to work with.
TODD B.
Mar 2017
I had scheduling issues. They didn't show up the first time I scheduled to have the work done. Communications were almost always initiated by me. Even after I asked for them to call me and let me know when they were coming to do the work, I never received a call. I just got home one day and the job was complete.
Response from Benchmark Roofing & Restoration
"[Member Name Removed], We're very sorry to hear that you had scheduling issues. We appreciate your business and value our customers. It is always our goal to provide exceptional customer service and we are sorry that your experience wasn't as smooth as possible. We did experience some problems with scheduling under our former production manager that handled your project. As a result, and in an effort to immediately rectify the situation, we have made personnel changes and have new management and scheduling policies in place to ensure that things like this do not happen again in the future. Please accept our apology for the scheduling issues."
Susan D.
Jan 2017
Very well! Based upon previous repair experience, Benchmark was engaged to repair some minor roof damage that had been delayed. Upon inspection, Steve Brown informed us that it appeared we had some fresher damage that looked to be storm-caused, and advised us to contact our home insurer. Upon confirmation of storm damage, the adjuster and Benchmark worked flawlessly together to get the job started. The work itself went extremely well. Benchmark's communication was always timely and thorough; there was never any mystery about job status or projections. The work crew was always timely, professional, cleaned refuse as it went, and always kept us informed of status and progress, even when weather affected things. End result is a new roof in which there is much satisfaction. Benchmark Roofing is unconditionally recommended!
Melissa F.
Sep 2016
Okay, except I found a lot of nails, especially in the gutters and downspouts. In addition, they didn't recycle the shingles even though it said they did on their website.
Russell W.
Sep 2016
It turned out very well. I would recommend them. They were timely. They showed up when they were supposed to show up. The paperwork that they provided me from estimates to guarantees was complete and excellent. The insurance company accepted their estimates right away. They cleaned up after they were finished. One of the supervisors came back and did an inspection on the roof after. This was a preferred provider. It was acceptable to me and it was acceptable to the insurance company.
Jackie M.
Aug 2016
Wonderful! They were prompt with calling us back. They were prompt with service. They were very easy to work with. Great job.
Ian K.
Aug 2016
unknown
Rebecca M.
Jul 2016
ACES! I loved this company! Everyone I dealt with was super friendly. We had one tiny issue, and when I mentioned it to my contact, I almost instantly got emails back from 3 ..yes THREE different people to get that taken care of, and it was addressed the next day. The work was done well, done quickly, and at a great price - a pretty impressive trifecta. Can't say enough good about them - I'd recommend them to anyone.
GEORGE H.
Jun 2016
unknown
Kathy M.
May 2016
unknown
Susi H.
Jan 2016
The results are great. The new roof looks excellent. Benchmark protected walls and landscaping from collateral damage during the work. The yard was completely cleaned up when they finished.
The initial interactions with the project manager were excellent. He took time an answer my many questions and review multiple alternatives. He came back twice with samples to view to help us select the right shingle and color. His explanations and warnings about how to work with the homeowners insurance company and bank were very helpful. It was very reassuring that the same project manager was also there overseeing the actual work being done.
The job was done at the quoted price, which was the same as the insurance company payment. All I had to pay was my insurance policy deductible and a small fee for the premium shingles that I selected.
The initial interactions with the project manager were excellent. He took time an answer my many questions and review multiple alternatives. He came back twice with samples to view to help us select the right shingle and color. His explanations and warnings about how to work with the homeowners insurance company and bank were very helpful. It was very reassuring that the same project manager was also there overseeing the actual work being done.
The job was done at the quoted price, which was the same as the insurance company payment. All I had to pay was my insurance policy deductible and a small fee for the premium shingles that I selected.
KATHLEEN C.
Jan 2016
unknown
ETIENNE M.
Nov 2015
Very professional and punctual. Excellent workmanship and attention to detail. Sales shows up for the initial estimate and review of the existing roof for damage. Vendor recommended ice shields after examining old roof and determining that as the cause why it started leaking due our home's orientation and exposure to the elements.
Materials and a large crew (four trucks so about ~10 people) showed up about a month after the contract was signed. Foreman was very nice. Crew got the job done very quickly and very professional. Particularly appreciated that the tear down of the old roof was done with care not to damage landscaping around our home. We found exactly one piece of debris after the fact - one of the crew went around the house with a magnet to pickup fallen nails. Now had the new roof for 2 years and it looks great with no problems.
Benchmark found that one of the Radon vents was never glued together in the attic by the original home builder (PVC elbow joint below the roof and fixed that for us.
Materials and a large crew (four trucks so about ~10 people) showed up about a month after the contract was signed. Foreman was very nice. Crew got the job done very quickly and very professional. Particularly appreciated that the tear down of the old roof was done with care not to damage landscaping around our home. We found exactly one piece of debris after the fact - one of the crew went around the house with a magnet to pickup fallen nails. Now had the new roof for 2 years and it looks great with no problems.
Benchmark found that one of the Radon vents was never glued together in the attic by the original home builder (PVC elbow joint below the roof and fixed that for us.
Bill G.
Nov 2015
Good job. Called Mr. Browm at 5:00 pm and told him that one small area needed fixed. The man was here to fix the area at 8:30 am the next morning.
Bill G.
Nov 2015
Now there wood/decking had price was right. Agent was very helpful. Six addition wood/decking need to be repaired and replaced. Roof looks great. Eight workers here at 9:00 am and left 5:30 pm. The cleanup was so good that you didn't know that the crew was here. Love the color.
Licensing
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FAQ
Benchmark Roofing & Restoration is currently rated 4.7 overall out of 5.
Benchmark Roofing & Restoration accepts the following forms of payment: CreditCard
Yes, Benchmark Roofing & Restoration offers free project estimates.
No, Benchmark Roofing & Restoration does not offer eco-friendly accreditations.
No, Benchmark Roofing & Restoration does not offer a senior discount.
Yes, Benchmark Roofing & Restoration offers emergency services.
No, Benchmark Roofing & Restoration does not offer warranties.