Scott Hines Plumbing LLC

Gave up waiting and called roto rooter who came out within an hour. Scott Hines finally called me back on WEDNESDAY. That is not emergency service.

(Note that this service was a few months ago so I'm guessing at the date - I've been meaning to write this review but kept forgetting!) Scott came out (with his teenage son) & assessed the situation. He popped the lid on the septic tank & it turned out that the pipe feeding into the tank was too long, leaving little room for solid waste to fall into the tank (so it was a bad installation). That caused a clog, so Scott cut the pvc to a more suitable length & that solved the problem. Another plumber could have made the most of the opportunity & charged a small fortune, but Scott simply charged me for the service call. I should also note that he came out the same day, even though his schedule was full, because he cared about the inconvenience of this on my family (he was about the 10th plumber I called). If you want a friendly, efficient, honest plumber, Scott is your guy. I'll definitely be giving him a call the next time I need a plumber. A+ service.

unknown

I have used Hines before and would use them again. They installed a tankless water heater along with a filter system-all is working perfectly. The owner is Scott Hines-ask for him. He is also a firefighter in the community. Great work ethic, quality work and a fair price.

unknown

Good Service. Knowledgeable. Courteous. Promised a follow-up service / parts delivery that never happened. I left a voice mail a week later, but the call was not returned.

I realized mid-day we didnt have any hot water. I called several local plumbers that I knew of and no one could help me until 4-5 days later. I remember seeing Scott Hines' trucks in my neighborhood so I called at 4:15pm. I spoke with the receptionist and she said she would call Scott and call me back. Within 15 minutes she called back and said he would come that night after his last call. I was happy he was able to come that night and help but I was thinking it was going to super costly to have an emergency/same day/after hours call. Scott came around 5:45pm and fixed our issue within 15 minutes and didnt charge us anything. We are in discussion now on getting a new water heater installed. I have a lot of questions on what is the best type/brand/model for our home and he has been extremely knowledgeable and helpful. We have never had such a wonderful experience from start to finish with a company - I would (and do) recommend Scott Hines Plumbing time and time again.

FANTASTIC! Scott knows his stuff! I had another plumber from a national company in last week to determine why my bathroom pipes were whistling and he knew nothing. When Scott came, I flushed the toilet and ran the shower and of course, they didn't whistle! But Scott opened up the tank and fooled around with the parts until he determined what was wrong - and then he demonstrated what was occurring so that I could see why the pipes whistled when we used any fixture in the bathroom. He showed me the faulty parts and explained what had happened. He replaced the faulty parts and problem is fixed. I will go to Scott first from now on!

I've been calling on Scott for about 20 years. I'm very careful with who I trust. He is very trustworthy.

I called (non emergency number) Wednesday, and Scott was there first thing Thursday AM. Entire job completed in 4 hours. I was afraid he would "have to order parts," but this wasn't the case. He had everything he needed to complete the job. He arrived on time. Very pleased with the quality of the unit and the installation job.

same as above

I am writing this now because even though I've been and Angie's list member for a while, I haven't spent much time on it. I looked up Scott Hines on Angie's list because of work he had done for our family on two different occasions. The first issue was a leaky supply line running into our kitchen sink. The second was the replacement of a septic/grinder pump in the basement. Scott was extremely nice, punctual and professional. I felt his prices were fair and he even offered a little off on the cost off the pump--a gesture of courtesy for a repeat customer. I have also called Scott in the past with questions about other issues about my sanitary system and he was willing to take the time to offer advice and answers to my questions--no charge. I would have no hesitation to call Scott for any future issues or recommend him to family and friends. He has always been fair and honest with us. Important to note that the price I was charged is from memory, it was a while ago and I don't recall the exact amount, but I know the grinder pump was pretty expensive--we researched it.

The reason I'm reporting on an item from 6 years ago, is that I just found out from an independent expert, that Scott Hines installed it wrong and since it was installed 6 years ago we have been drinking the waste water from the machine instead of the purified water!! I also found out that the unit he installed costs about $150, and I could have had it installed for about $90 over that. Instead of $250, Scott charged me $650, and due to him not connecting the tubes correctly, it has never worked right. At the time of the install he said he would connect the unit to the ice maker, I had to badger him for weeks to get him to come back and follow through. I have used him as our plumber for about 6 years, and had him come back to change out filters and the membrane. He could have tested the water on any of these visits, and he would have found the RO faucet had a higher amount of suspended particles than the regular city water! It wasn't until the RO faucet tasted like MOLD, that we called an independent water expert, he set us straight, and replaced the post filter that was a basic sediment filter that should have been a carbon filter, So Scott was wrong about that too! It started growing mold on it only 4 months after installation. I would commonly call to follow-up with things he said he would do, and typically I'd have to call 3 times or more, and wait over a week before I even got a response. (this especially true to get him to "drop off," replacement filters. The machine itself had a very particular name that no one heard of, and I wanted to buy filters online and do it myself. It's just a generic machine that is re-named, I believe so plumbers can have their own proprietary brand and charge you house visits to replace impossible-to-find-filters.He is very friendly and "charming,"but based upon results, you can do a lot better elsewhere. The last time he charged me Besides the RO system, he installed the replacement resin bed for the water softener for $450 (no complaints there, although it was probably too expensive, given whole new water softener units are only about $500).

He informed us that we had a limited time with our old hot water heater. When he fixed it he didn't charge us as long as we would go to him when we wanted to replace it. He is really top of the line. I appreciated the fact that he was here right away when we needed him.

Highly reckoned he was very knowledgeable I was very impressed and he was very honest he gave me tips for the future to help it run better and what our future options were if it quit working again.