Mastercraft Restorations, LLC

They were very prompt and started work on the project almost right away. Thoroughly explained what needed to be done before the job, performed exactly what they said, plus went further to fix problems discovered during the work. Took pictures and showed exactly what was done.

Great communication, timely response and completed quickly. Would definitely recommend.

Easy to work with. Good communication and quality work.

everything went fine

Work requested: leak in roof around exhaust pipe, new gutters and drain pipes and leaf guards. Initial timeline quoted 1 week for 2nd layer of shingles, 2 weeks for gutters. Cape cod style house - quote $5800 Pros: Their initial response was quick (Tom called back within 24 hrs of home advisor request, initial consult 6 days later. He applied temp sealant around the flashing to hold me over until shingles were applied due to all the rain we had been experiencing this spring. 2 people came out as scheduled 2 days later to install roof, no problem with work, cleaned up any debris. 1 person cam out 7 days later to install gutter (+ 1 person for a couple hours to assist) Again, no problem with quality of work, however there was miscommunication with gutter guards and they were only installed on front of house. Tom had told the subcontractor to only apply them to the front, which was incorrect they should have been applied to front and back. Cons: Company prefers to take cash/check, not credit. In this day an age I think that is an unreasonable request to expect someone to have that much cash readily available. No call ahead to confirm gutter installation, it was tentatively scheduled a week out from the shingles as they had to be ordered, but still should have received a confirmation of appt. since items had to be ordered and it wasn't a concrete date. Gutter guards not installed on back of house as requested. 6 weeks later and 3 follow up phone calls, they still are not installed. No warranty information provided at the time of order or service in writing only verbal. Had to request this in writing from the company separately. Price - seemed a little high and shame on me for not getting additional quotes but was battling a leaky roof, several rain storms in forecast and not able to get multiple days off work to get multiple estimates. Overall, would recommend for quality, but not for customer service.

Mastercraft Restorations was very responsive and timely. They took care of our roof repair in record time and it looks fantastic!

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They told me that they would fix my roof in two weeks. Actually, I have to wait about 4 weeks and call them twice. I do not know their job quality , but from their responses , I doubted. The cost is higher than what I thought . Interestingly, they called me immediately to charge the fee without any delay. Even in your busy time, please do not ignore small projects or just simply do not promise that.

Very prompt, very personable & very helpful with good advice. A good contractor!

They told me I did not need a new roof just a 'tune up'. There were several problems with my roof. They did the work the same day and did an excellent job. The price they charged was very reasonable. I would call them again if I ever had another problem. I am completely satisfied. I would recommend them to anyone.

They know their business and appear to be reasonable. Also, they appear to be willing to go the extra mile to get things done properly.

Good people thought they might have been a little high in price but did a good job. Roof is fixed

He was able to Fix what he though was the problem on the spot, how ever he was a little pricey

Very professional and get customer service.

The people are professional and needed no supervision Just came out and did the job correctly

Mastercraft was honest and did not try to sell me more than I needed. They fixed my problem quickly and efficiently.

They came out and did exactly what I needed fixed and did not try to sell me on anything extra.

Got to the work on a leaky roof within a day of calling.

Wonderful turnaround on a repair job needed on my roof and dorms. Quality job and very happy with the repairs. Would highly recommend.

Due to the urgency of my leaking roof, Mastercraft Restorations, LLC repaired my roof, chimney flashings, and gutters as soon as possible. The roofers did a professional job--working around cold weather conditions. Tom, the estimator was extremely knowledgeable and went the extra mile to make sure I was happy with the results.

I needed an emergency job done right away. The folks from Mastercraft got right back in touch with me after I contacted them. Though the weather turned snowy & we had to wait for it to warm up, as soon as the weather allowed they came right out & completed the repair as promised. The price was fair and everyone I dealt with was professional and vey helpful. I had a very positive experience with this company!!!

Tom visited to scope out the needs; Julio arrived about a week later to do the work, very polite and cordial. Quick, well done work.

had to have them come out and complete the work I was billed for.