CINCINNATI HOME IMPROVEMENT COMPANY LLC

Horrible Horrible con artist ...... Took almost 10,000 dollars for a job never came close to even starting the job and supposedly used the money for materials for the job that i have yet to see the reciete or material. It is now to the point of taking legal action and contacting lawyer.

If I had read the review first I would never have contracted with Chris Penn. Very personable, but does not follow up. Kne of the job for months, and promised one to two week after delivery to install window. Does not return phone calls or texts. Called numerous times over the six weeks, got a promise once from assistant to keep me updated. Did not keep me updated until finally his assistant call me with a start date. Did not show up on the date or even call. Has not returned my calls again so I cancelled. Had the same experience as other reviewers. Cannot speak to the quality of work but failure to respond to customers was a bad sign of unprofessionalism. The only positive was that he got me a good price on the windows but now I have to find another contractor and may not be able to get windows installed before spring.

My 84-year old mother-in-law didn't like the original contractor we, as the homeowner, had selected, so she tried to find one on her own. She selected Chris because he was charming with her and she felt she could "relate" to him. After giving him a deposit to start work on the project, he basically disappeared for over 10 days and didn't return any phone calls or emails. So we decided to do some research on him, and found very scathing, poor...no, BAD...reviews about others' experiences with him. I wish we had researched him more in depth before my mother-in-law gave him money. Others have stated he has a history of coming up with a story to explain his absences and lack of response to calls and emails, and for not completing a job as promised. When he did perform a job, a lot of others stated there was poor quality and additional costs. He also seems to me that he changes addresses and moves his company around. His current address (with the same phone number) is now listed in Lebanon, not Harrison. With this information, and due to his lack of response to our calls, we decided to terminate the agreement, especially since we as the homeowners never agreed nor signed anything with him - it was just with my mother-in-law. He soon after responded with a story about how he had been called away on an emergency in Florida and someone else in his company was supposed to handle things but didn't. He promised to return my mother-in-law's deposit to her since no work had been performed, not even applying for permit (which he outright lied about having done). To date, the money has not been returned. The other reviews on him and his company are pretty accurate...I would not recommend hiring him. I cannot personally vouch for the quality of his work since he didn't do anything. But ethically, he gets an F in my book. I believe he has no business even being listed on Angie's List.

07/18/12 Signed a contract 
to remodel a master bath, which already had been gutted, and to remove
subfloor and vinyl and replace with ceramic tile in hall bathroom.
07/18/12 Chris Penn(owner) brought two men and they began
relocating a drain pipe, placing a marble base and installing ceramic tile in
the master bath. The tear out was done before they arrived.
07/19/12 Two men and Chris Penn arrived and tore out
subfloor in small hall bath and laid ceramic tile.
07/20/12 Chris Penn arrived alone to finish tile, replace
hall bath door, cut bottom of and  hang
door to master bath. The tile on the walls and the base in the master bath
needed to wait until a new base was cut because the shower doors did not fit
the new base. This was discovered AFTER they installed the base and tiled
around it. Wouldn't you think they would have measured the door frame to see if
it fit the new base BEFORE they tiled in the base?
This meant base to be scrapped. I would order new one and
want to make the shower larger since I had to pay for a new base. He agreed.
He screwed up door # 1 by drilling the hole on the wrong
side o the door(the unsupported side). He bought a second door and screwed that
up by putting the notches for the new hinges in the wrong place. He said he
would get another door. He never did. I also bought a new toe strip for the
hall bath and he cut it six inches too short. He said he would replace that, he
never did. When he went to buy the second door, he said he would return some
supplies I had bought that he said they would not need and get me a gift card
from Home Depot since I didn't have the receipt. I never got the gift card, but
he returned with a new set of chisels for himself
This door is too long, so I can get in and out of the bathroom because  the door will only open less than half way
and is scraping on the new tile floor.
The Master bath tile base and trim around the shower base
had to be on hold until the new base was placed and the new seat that would
extend the shower elbow room inside. Before leaving Chris Penn requested
payment for the tile install $400.00 which according to the contract was not
due to be paid until the tile job was completed. I wrote him a check for $400.
And he agreed that the job would be completed as soon as the seat for the new
shower base was installed. 
He scheduled and cancelled on  07/23,and again on 07/24, 07/25.
07/25/12 He was a no call, no show and emailed m at 3:00 PM
telling me he would be there after a 4:00 PM appt he had to keep in FinneyTown.
He did not show up or answer my calls during the day .
He agreed to do the work on 06/26/12. 
 
On 07/26/12 Chris Penn came to the house at 1:00 PM after
making the appt. for 9:30-10AM,  he was
to cut and replace doors, caulk and finish some of the job. He was alone. He
caulked the hall bath and put in the register. He worked on the doors but cut
them wrong and hung the old one in the hall and the master bath one is sitting
against the wall,, uncut in the master bath. but requested that I advance him
$600.00 because he needed to? pay his men? We discussed putting in a larger
square shower since I had to buy new shower doors. He said they would have to
remove several tile, but it could be done. It seemed like he was engaged in
getting the work done, so I advanced him the money. Also, I am deep into this
with him and didn?t want him to walk away with the house torn up.
 
08/9/12 Called Chris Penn several times to set up a time to
meet at Lowes with measurement. Called 08/09, 08/10, 08/11,08/12, several times
each day. Went to VM each time. He did not return any calls
08/13/10 Called and left him a vm that he either finish the
job or I want my money back.
  
 
On 08/20/12, I called him to say I picked up the bath seat and
ready to install. Will have Basso put in shower doors and come out to measure
after he built the seat and moved the base out. I left a vm and he id not
return my call. I called every day the week of 08/20 and finally left a message
that if he didn?t complete the job, I wanted my money back.
On 08/27/12 He answered the phone and said he would be out
on 08/30/12
 
08/30/12 He arrived several hours late and said he was
?hungry and had to stop for a burger?. I had called him several times and he
was letting the calls go to voice mail.
He went to Aegean Marble and looked at the way the seat was
 There were some sturdy real estate posts in the garage and said he would like to have them.  I gave them to him. They were worth  ,$30-$50./piece as they are heavy metal. 
He sat in the kitchen chatting and mentioned that he was going on
vacation for a week and would be gone from 09/01/12 to 09/09/12, but he would
be back around 9:30 AM on Friday August 31 to work on the project.
 
08/31/12 No call/no show..called him about 8 times..did not
answer the phone
09/01/12 Email from him that he fell off a roof in Middletown
on 08/31 and was going to VA for treatment on 09/01. In another email he stated
his cell phone was crushed, so don?t call it.
He Emailed me that Dave would contact me on Monday 09/03 to
schedule completion of the work.
I did not call the week he was on vacation, and waited all
week for ?Dave? to call. No ?Dave? ever called her or my cell phone.
 
09/10/12 received an email from Chris stating his ?attorney
Dave? didn?t follow through and he would have another crew complete the job. I
had left him a message that if he didn?t complete the job by 09/30, I would
file a complaint against him with BBB. He emailed me that he would ?file a
complaint against himself? if he couldn?t get it done
09/11/12 A woman called and scheduled the work to be done
Thursday 09/13 at 9AM. Chris called on 09/12/12 to confirm he would be here at
9:30 to 10:00 AM
09/13/12 Chris called at 9:50 AM to say the worker he was
bringing had truck problems and they would be there about 12:00.  I told him I had cancelled a lunch
appointment in order to be here. I asked if the man he was bringing knew what
he was doing. He replied ?Oh yes, he is an expert at his, he?s the man?
He was a no/call, no show and I waited until 6:00 Pm. I
called him several times and he would not answer the phone.
09/14/12 I called him several times and left message and the
last one I told him I want my money returned.
 
He has not returned a phone call or tried to contact me in
any way since 09/13. On 09/19, I filed a complaint and have posted pictures of
the way my house looks on BBB web site.
 
This man states on his web sites :FireStormWater.com and
Cincinnatihomeimprovemntcompany.com
That he has never had any BBB or Angie list complaints. He
does now.
 
Ripped Off.com blog
 
worked with this clown for 3 weeks. He just wanted help
in Sales and someone for a sales manager position. I still have every email or
text on what we agreed on. He agreed on a salary plus commission position for
at lesst a month.He doesn't sell he tries to scare old ladies into replacing
their roofs when they don't even need it. He calls me up the day before patday
the second week and tells me he owes alot of money to alot of people and that
he will not

Do not hire this company or do any business with Chris Penn.

Do Not Use this Company, or Chris Penn. He is a fraud!! He says he can do anything and then hires losers to do the work. He will not do what he says he will do. Like the lady above said with her experience I had the same thing. He was working on my roof in Middletown, he didn't fall off of it because he wasn't even on the roof. He hired some shady contractor to replace some shingles on my roof. They installed black shingles over a gray roof and didn't even bother to weave them in. I tried every way possible to give this guy a chance and he managed to screw up all of them. Don't waste your time or money. His prices are good and now you know why.

It was terrible. He cut my door wrong twice and the two men he had working for him were from out of town. He never finished a single project and kept asking for more money. He made appointments and wouldn't show up. I have a toilet that was supposed to go in the bathroom that has been sitting there for a month. He kept telling me he was going to come and wouldn't show up, but continued asking for more money saying he needed to pay his workers. I finally left him a voicemail saying that if he was unable to do the work, I wanted my money back. He's a con man.

He came on time and did what he said he was going to do.