CARROLL'S CARPETS

This place and the owner is a joke! We had a whole of carpet and bathroom and kitchen flooring installed. Spent a lot of money and the carpet layers stole something from us which was later found supposedly rolled up in a roll of carpet not sure how that happened then 4 years later every room of carpet is loose and bubbled up in every room now only my husband and I live here so there’s barely any traffic. My husband called to see if we could have them back their product and come out and have it stretched and fixed. He immediately got an attitude and said he didn’t believe us didn’t want to see pics or anything basically sorry about your luck . I had multiple interactions with this man the owner and he has a bad attitude very rude not sure how they’ve even stayed in business because they have no customer service whatsoever I would never ever recommend them to anyone!

Owner of the store was very rude and condescending. Installer of carpet and vinyl was late and did not do a very good job of carpet installation and the vinyl floor sub floor was not stapled down properly.

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They did a really nice job. We were quite pleased.

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The majority of my experience with Carroll's Carpets was positive.  The price was good, the carpet and padding are good quality, and the installers were excellent.  The only negative was my interaction with the owner of the store.  As a woman shopping alone for my own residence, his remarks clearly indicated to me he thinks women are unknowledgeable about shopping for carpet (it's not rocket science for pete's sake).  In addition, he abruptly hung up at the end of two phone conversations I had with him - no thank you, no goodbye, nothing.  I found that rude.  He also had the installers scheduled to arrive a day early, when I clearly told him I am never home on Mondays because I babysit my granddaughter every Monday.  In short, I found this man to be very condescending and discourteous.