Rite Rug Co
About us
FLOORING EXPERTS SINCE 1934. Rite Rug has served the flooring needs of homeowners and businesses for more than 75 years. We owe our longevity to the simple approach we've followed since 1934: offer a huge selection of quality flooring products, keep prices as low as possible and serve customers well.
Business highlights
Services we offer
Sales and installation of all types of floor covering, hardwood, including: carpet, laminate, vinyl and ceramic tile. FREE in home shopping service. Choose & purchase your flooring in your own home. We'll bring the store to you. Schedule an appointment online at www.riterug.com 12 month 0% financing available - see store or www.riterug.com for details.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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Three weeks later we get a call to say its in and set up the date. I ask who is going to move all of our stuff since we are still unpacking and have boxes everywhere. Im transferred to a customer service "Manager" who tell me we are responsible for moving everything but large furniture. We go round and round for days about this since we were told Rite Rug would moved everything. The "Manager" keeps telling me its not RiTE RUGS fault the warehouse made the mistake. We are moving our stuff. He refuses to let me talk to anyone else higher than him. I call corporate offices for days and get no one. The install date arrives and finally the regional Manager calls me and apologies. He goes on and on about how sorry he is but offers nothing in the way of compensation.
We spent half a day repacking everything so the new carpet could be installed. I also had to help the installers move the furniture to reinstall the new carpet.
The only good thing that happened from this is the correct carpet was finally installed and it looks good. They should change their name to WRONG RUG. We will never use them again.
"Yes, unfortunately the carpet manufacturer did make an error & ship the incorrect carpet to our warehouse. It was determined the best course of action would be to continue with installation of the incorrect carpeting rather than having the homeowner live with subfloors for a few weeks until the manufacturer could correct their mistake and ship the correct carpet, which was on backorder. We do ask that homeowners be responsible for moving themselves, any breakables, electronics or valuables, as our installers are professional flooring installers, not professional movers."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.