Fairfield Heating & Cooling Inc
About us
Fairfield Heating & Cooling was established in 1994 to provide economical comfort solutions to residential and commercial customers. In 1997, McGrew Inc., a local fifty- year-old heating & air conditioning company was purchased and its operations were combined with Fairfield Heating's operations. The combination of these two businesses now provides Fairfield and surrounding counties with one of the largest full service heating and air conditioning companies in the area. Since the inception of the business in 1994 there has been a focused approach to the core business of providing heating, air conditioning, and indoor air quality solutions for residential and commercial structures. By maintaining this focus we have been able to consistently provide modern and innovative approaches to our customers' needs.
Business highlights
Emergency services offered
31 years of experience
Services we offer
Residential & light commercial HVAC. Installation and service of conventional, boiler and fuel oil equipment as well as stand-by generators., geothermal
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.725 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 4% | ||
| 0% | ||
| 8% | ||
| 0% |
Showing 1-25 of 25 reviews
Janet M.
Jun 2018
Took two service calls to find leak in condenser coil. Had to pay for service call, labor and new refrigerant even though the unit was under warranty. Only condenser coil was covered under warranty had to pay for parts and labor. Installation was estimated to take 3-4 hours . Actual installation time was 1.5 hours but I was still charged for 4 hours. I was reimbursed for the leaked refrigerant but not for the overcharge for labor. The unit is so far working well.
D D.
Jan 2018
They came out right away and diagnosed that we had the wrong furnace installed for the size of our house. Courteous prompt and Professional Temperature Pro Columbus installed the wrong size furnace in our house in Bremen Ohio so it wouldn't heat our house. Log story short, We should have went with Fairfield Heating and cooling.. Lesson learned.
NANCY L.
May 2017
All good. Ontime, honest people.
David B.
Aug 2016
unknown
Jocelyn S.
Feb 2016
unknown
Johnothan L.
Dec 2015
Came out to the house and completed the job in lighting type speed. I was very pleased.
Donald C.
Sep 2015
unknown
Christina E.
Jul 2015
unknown
Sarah K.
Jul 2015
unknown
Cyndi S.
Jun 2015
unknown
Response from Fairfield Heating & Cooling Inc
"(Removed member name)- Thank you for your review. We appreciate your business."
Paul C.
Mar 2015
My old furnace was a 75,000 BTU, and took hours to change the temperature of my house - it was barely adequate. The first two HVAC companies that came out said they could not install a furnace larger than 70,00 BTU in the narrow space, and I was skeptical that I would be satisfied with a furnace smaller than my old one.
Fairfield Heating representative Shane and owner Roger came up with a design which allowed the installation of an 88,000 BTU, which has made a big difference in the comfort of my home during this record breaking cold winter. I feel that they have the experience & knowledge which puts them ahead of the pack, and I will certainly continue to use their services in the future.
Fairfield Heating representative Shane and owner Roger came up with a design which allowed the installation of an 88,000 BTU, which has made a big difference in the comfort of my home during this record breaking cold winter. I feel that they have the experience & knowledge which puts them ahead of the pack, and I will certainly continue to use their services in the future.
Response from Fairfield Heating & Cooling Inc
"(Removed member name)- Thank you for your wonderful review. We are grateful for your business and glad to hear you will use us again."
Bill H.
Dec 2014
unknown
Response from Fairfield Heating & Cooling Inc
"Thank you [Member name removed] for your review. We appreciate your business."
Kaye M.
Jul 2014
I really felt they worked hard to make sure that we get the most for our money and that they did not overspill something that they didn't make. They did the work very quickly. I would use them again in the future.
Response from Fairfield Heating & Cooling Inc
"Thank you for your review. We value your business and opinion. We are pleased you had a great experience and hope to hear from you again."
TOM M.
Apr 2014
Scheduling was easy, was able to reach them quickly. They fit us in very quickly, technicians were knowledgeable and friendly. They pointed out various issues from lack of maintenance. They did what they could, ordered some needed parts and arranged to return, hoping the weather would be warm enough to check the AC unit. All went as planned and the job was completed. I'm extremely happy with the service and will call them again.
Response from Fairfield Heating & Cooling Inc
"[member name removed], thank you for your review. We are pleased you had such a great experience. We value your business and we look forward to hearing from you again."
Lisa K.
Mar 2014
They are very good to work with. I have an old air conditioning stuff and every spring they get me going again. They have helped us extend the life of what we have, until we are ready to replace it and they have been very good about it. I will definitely use them when we do need to replace the system. They are good to respond, if I call them they come the same day and sometimes within a couple of hours. I think that they have been very fair in their pricing, actually they are real reasonable. Regarding punctuality they are pretty good, if they tell you that they are going to be there at 2 o'clock they usually are or else they call. Regarding professionalism, they get back to you and they give you a nice written estimate. I had an experience where we had air conditioners in the neighborhood that had been stolen and then when they came back to work on it all the Freon was gone and he was not sure if he had released the valve of if somebody was trying to steel my unit and had released the valve. He then offered me to replace the Freon for free because they were not sure. I think he did not have to do that but he did.
Response from Fairfield Heating & Cooling Inc
"[Member name removed], thank you for your review. We are pleased to hear you have such good experiences. We value your business and look forward to hearing from you again."
Scott K.
Mar 2014
Pumped proved to be working but leaking water. Offered several solutions to the problem. Waiting on written quotes now
Response from Fairfield Heating & Cooling Inc
"[Member name removed], thank you very much for your review. We are pleased you had such a great experience with our company. We look forward to hearing from you again."
CHRISTOPHER F.
Feb 2014
Mike was great in providing an estimate. He was very knowledgeable and polite. We're still in the process of getting the work done.
Response from Fairfield Heating & Cooling Inc
"[member name removed], it has been over a year. We are curious how everything turned out. Did you end up buying the equipment through us? How did the install go? Thank you for your input."
Robert B.
Feb 2013
They were punctual and responsive.
Response from Fairfield Heating & Cooling Inc
"[removed member name], thank you for your rating. We appreciate your feedback. We continue to strive for prompt service. We look forward to hearing from you again."
CAROLYN G.
Oct 2012
They were prompt and did a great job on my furnace. I use them each year to check over my furnace as well and have been pleased with their work.
Maryellen R.
Oct 2012
I was extremely satisfied with everyone I spoke to from start to finish
CAROLYN G.
Oct 2011
The service person was very knowledgeable and did a good job. I now have peace of mind for the upcoming winter weather.
Carol T.
May 2011
I will not use them again. They sent somebody out and this guy kind of messed around with it. He said he knew what he was doing with it. I heard him then make a telephone call to somebody else. The first time when he tried, he got it up and running but it lasted only for about twenty minutes after he left and then it stopped. I called them back and they said I need to have some kind of a panel board. They said that they will need to order it from the factory which will take a week. Meanwhile I was sitting there freezing. I did have a wood burning stove and I called a local place to come up and bring wood for me which costed me $139. I had parrots in my house and I can't keep them cold. It was cold and I was wearing sweat shirt all the time. They came back again and put some kind of a circuit board. He then called somebody hoping that they could come out and give him some help. Then they came back the third time and fixed the circuit board in and it was getting warm enough. It was working then. It worked for about three days and it shut off again. I called them and when they saw the furnace, they put an air humidifier on top of the furnace. The guy told me that it should have been put on the bottom. I had another furnace guy come out and he said it does not matter where it goes, as long as the air is passing through it that humidifies it. Finally I was the one that fixed the furnace. I bought all the new parts and I fixed it myself. The guy who came out didn't have much experience in this. They were very responsive. They were very punctual. I would not use their services again in the future.
Response from Fairfield Heating & Cooling Inc
"We are not exactly sure how to respond to this complaint because we were never notified of any problems. After reviewing the paperwork the facts that we know are as follows: 1-24-11 First service call - The unit was diagnosed with a bad circuit board and pressure switch. Repairs were quoted to the customer and we were given the okay too proceed. We immediately ordered the parts which were not in stock. The customer was notified of this. 1-27-11 - Returned and installed the control board (the pressure switch had not arrived yet). Temporary heating operation was restored. 1-31-11 - Returned and installed the pressure switch, which completed the repair. Service history stops at this point and we were not notified of any additional problems. Our invoices do clearly state that we have a thirty day warranty on our repairs. If additional problems arose after our service we were not given the opportunity to correct them. Notes: Invoice dates do not match up with the customers dates and we are not aware of any problems/discussions pertaining to the humidifier. We take customer service very seriously and we are rated as an A+ company with BBB. Had we been given the opportunity to correct any problems we definitely would of."
JAMES P.
Apr 2011
They did a competent job.
Robert S.
Jun 2009
Contacted them for estimate for new gas furnace. Sales manager Mike came at the agreed upon time, showed me different options available, discussed pricing, took plenty of time to answer any questions and concerns I had. Installers showed up bright and early on install day, worked steadily all day until job completed. Very friendly and helpful answering questions, etc. When finished, cleaned up after themselves. After installation completed, serviceman Paul came out, started up furnace and checked for proper operation, answered questions and offered tips to avoid service calls.
MARSHA J.
Jan 2009
They are just great. They are very professional and efficient, and they are considerate about calling if they are delayed. I have not compared prices, but they seem to be in line with everyone else. They are very responsive, and when some water got on the carpet during installation, they immediately called a carpet cleaner to take care of it. I have been extremely happy with them.
Licensing
State Contractor License Requirements
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FAQ
Fairfield Heating & Cooling Inc is currently rated 4.7 overall out of 5.
Fairfield Heating & Cooling Inc accepts the following forms of payment: CreditCard
Yes, Fairfield Heating & Cooling Inc offers free project estimates.
No, Fairfield Heating & Cooling Inc does not offer eco-friendly accreditations.
No, Fairfield Heating & Cooling Inc does not offer a senior discount.
Yes, Fairfield Heating & Cooling Inc offers emergency services.
No, Fairfield Heating & Cooling Inc does not offer warranties.