COLONIAL HEIGHTS FURNITURE & ACCESSORIES

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When I purchased the be I was told that the order would be placed with the manufacturer and that the delivery would be around the 1st week of May. The bed was delivered that last week of April and the Delivery people arrived as scheduled. They removed the old bed and setup the new bed. The bed is exactly what we ordered.

DOWNSIDE: SALES PERSON DID NOT SEEM TO CARE ABOUT SELLING TO US. STORE ADVERTISEMENT WAS DECEIVING. FURNITURE WAS BACKORDERED 6-8 WEEKS. SALES PERSON PROMISED TO KEEP IN TOUCH ABOUT DELIVERY AND DIDN'T. HAD SEVERAL MISLEADING PHONE CALLS WITH STAFF ABOUT SETTING UP DELIVERY. UPSIDE: NEAR END OF PROCESS I GOT IN TOUCH WITH ANOTHER ASSOCIATE, CRAIG WHO WAS VERY UNDERSTANDING AND HELPFUL WHILE SCHEDULING DELIVERY. HE HANDLED SETTLING MY BILL AND EVEN SENT A HAND WRITTEN THANK YOU. (NOT EVEN OUR SALES PERSON DID THAT!) DELIVERY MEN WERE VERY NICE AND EFFICIENT. THEY HANDLED ORDERING A REPLACEMENT NIGHT STAND TOP DUE TO SCRATCHES, SCHEDULED THE FURNITURE DOCTOR TO REPAIR NICKS IN THE FRONT OF THE DRESSER AND REPLACED TWO DRAWERS WHICH AREN'T SHUTTING PROPERLY. COLONIAL HEIGHTS HAS AN UPSCALE SELECTION AND I WOULD USE THEM AGAIN IF I COULDN'T FIND SOMETHING THAT SUITED ME LOCALLY, I WOULD TRY TO DEAL WITH A MANAGER OR SENIOR ASSOCIATE THOUGH.