BUCKEYE ASPHALT PAVING & PROSEAL

Service Provider Response

as i remember the member's job correctly there was a glitch in the written contract as far as the cost to return to seal the member's driveway, i called the member and instead of rewriting the contract we aggreed to a verbal aggrement charge of $125,00 since the org: fee was suppost to be $175.00 so we advised the member that we would do the sealing at a 50,00 discount , all the customer would do is call and leave disconfort messages phyiscaly threating our equipment and busihess reputaton, we are very sorry this turned out like this this is the last thing a business needs or wants ,, we do a high volume of projects mainly residenal we do our best to comply with any customer problims that arise, again we average 40 jobs per week per seal truck, high volume , i know all of them are not a member of angies listbut i wish they were and they would post there comments about our service, out of all the jobe weve donei cant think of a number over 4 customers to ever complain on our services, THERES A PHARASE THAT GOES AROUND IT GOES LIKE THIS(THE CUSTOMER IS ALWAYS RITE) ? I PERSONALY AGREE 98 % WITH THAT SAYING,SO i dont know how this works but at this point i will do what the customer thinks is the rite thing to do if he wants his driveway sealed ill resend a unit over to seal it for him, i will try to contact him this week to schedule thank you brian customer relations, NOTE TO ANGIES LIST WE DIDNT KNOW WE COULD GO IN YOUR SITE AND VIEW AND UPDATE OUR INFO, I WILL ASURE THE MEMBERS ISSUE WILL BE RESOLVED TO THE BEST OF OUR INTENTIONS, I WOULD LIKE FOR HIM TO UP DATE OUR ATTEMPT TO GO BEONED OUR NORMAL OPERATIONS TO SATASFY THIS CUSTOMER, THANK YOU AND OUR BUSINES NAME BUCKEYE BLACKTOP& PROSEAL ,,,NOT BUCKEYE ASPHALT PAVING & PROSEAL, DONT KNOW WGERE WHO EVER GOT THAT NAME PLEASE CONTACT ME AT 740 407 2221 THATS MY PERSONAL MOBILE NUMBER,

Service Provider Response

THANKS FOR THE REVIEW. WE HAD RECENTLY ADDED A NEW SEAL UNIT WITH 2 NEW EMPLOYEE'S THUS THEY RECEIVED A 2 WEEK TRAINING COURSE HAND'S ON. WE DON'T NORMALLY HAVE TO RETURN TO REDO ANYTHING, BUT CUSTOMER SATISFACTION IS OUR #1 CONCERN. WERE NOT HAPPY UNTIL THE CUSTOMER SAYS THERE 110% SATISFIED WITH OUR SERVICE. THE 2 EMPLOYEES THAT ORG: DID THE JOB DID RETURN THEMSELVES TO FIX THE PROBLEM AS DIRECTED BY THERE SUPERVISOR. DRIVEWAY #2 ACTUALLY NEEDED A OVERLAY, INSTEAD OF CRACK FILLING & SEALING LOTS & LOTS OF SPIDER CRACKS. WE CAN ONLY DO SO MUCH TO AN ABUSED PAVEMENT,AGAIN THANK YOU FOR YOUR REVIEW. THE MANAGEMENT BUCKEYE ASPHALT PAVING & PROSEAL