Bob-Boyd Chrysler Jeep Dodge

The pricing seems to be reasonable and the mechanics seem to know what they're doing. The people that provide the service are very nice, very cordial. It's always expensive to get your car fixed, so I would give them a B on cost.

They ask for my email address and they actually email pictures of my car at the shop at various stage of the bumper job. They shot a picture of it when they pulled it in to start, when they had the bumper off, to show me where the damage was, where they brought the new fender on and painting it.  They showed a picture when it was done and they said come pick it up. It was awesome. They are confident in their work that they took the time to take the pictures to make the customer aware of everything they are doing.

You couldn’t see where the damage was when they were done. It was perfect.

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It’s just the experience and thoughtful quality auto care and auto body work. They do excellent auto detailing and I bought the car from them and it is probably the best car buying experience I've ever had. The salesman was the nicest no pressure salesman.  Nothing like “what are we gonna to get you in to see this car today” nothing like that. The biggest push he did was “what you think”.  I said give me a deal and he came back and said what do you think and I just said we’ll buy it. It was the smoothest transactions and calm so that’s why we like them.   I had body work done on the car and their maintenance area the same, no push. They are very personable, knowledgeable and quality. My wife had a little dent on the back of her car and the neighbor did it and didn’t’ want to take it into the insurance company and they said go get three quotes and I’ll pay for the middle one. I went to one and it was low, I went to another and it was expensive and I went to Bob-Boyd, the guy came out and there was a little tiny rubber about half-inch wide, a little rubber strip that went down the side of the roof line down to the trunk area and he went out there and took a pencil and went underneath that rubber passage piece that sealed the two areas and he ran all the way up and he goes “oh good, we can just bend this up and paint under it and drop it down when we spray the panel. I said you are the only one who has done that, everybody else was gonna tape it off and paint up to it. He looked at me and smiled and said that’s the way you should do it.  I was like that’s why you get the job.  So its little things like that keep you into somebody really know your business and that is what they’ve shown every step of the way. They are always looking out for the customer and if there is a little problem they don’t go “forget it or he can live with it.”