"In Response to [member name removed] review. I thought everything went well at the appointment. When meeting [member name removed] we discovered right away that his timer was not working, Because he just purchased a bank owned property he was hesitant in putting the money into the timer with out knowing if there was any other damage to the sprinkler system. instead of stopping at that point I mentioned to him that we could operate the sprinkler system from the valve boxes and from there we could determine what other issues there where. We discovered several broken heads and one zone with bad pressure. I did write an estimate to cover what was broken. He told that he would get back to me with in 2 or 3 days. I did realize only a week or two ago when I was doing invoicing that I had all the copies of the estimate. I do regret that I did not follow up with [member name removed] when I did not here from him."

"As in regards to the for mentioned rating. Service my lawn sprinkler did check out the entire sprinkler system. the pressure was low on both tree lawn zones. the zones had, if my memory serves 10-11 15 ft spray patterns which would be by the city of Westlakes average water pressure of 100 psi. 2 heads to many. As far as the rains sensor is concerned the reading from the rain sensor on the timer where in line with a sensor working properly and when the rain sensor is reading a proper reading the only way to test it is to climb on the roof. You normally do not test a rain sensor if you are getting a correct reading at the timer. As far as the leak is concerned when [Member Name Removed] contacted me regarding the leak I immediately responded and informed her that some leaks do not appear right away and that I can come and fix it. I went to her house the next day and called her offering to fix it. At that point she politely said no thank you and that she would have some one else do the work. I never told her that there would be a charge. My clients from Angie's list can attest that when they purchase my services from the Big deal or my store front, that they receive up to two hours of labor at a 55% discount and I that I stand by my service. I am sorry that this working relationship did not work out."