Paul Harris Insurance Restoration Group

I wrote a review on Paul Harris Insurance Restoration Inc. after they had performed work on my house. We had some problems with the siding/window trim, that were addressed, however; the roof installation went without a hitch. The work on the roof was performed on time and the clean up was awesome. After the winter I was doing some work in the attic and noticed water running down the outside of the chimney bricks in the attic. The brick runs from the basement through the first floor kitchen and up through the attic and through the roof. I called John Cucinotta who was the foreman and my contact person from Paul Harris Restoration Group Inc. I told him about the water running down from the roof and he said he would be out within a few days to check it out. A week came and went without him showing up or calling me. Then another week. I phoned him again and left a message on his cell phone. Another week went by without a returned call. I phoned him a half a dozen times and left messages, but he never called back. I tried calling Paul Harris' office, however; a recording said the mail box was full and could not accept any messages. I tried this again for several weeks and each time received the same recording. I then sent an e-mail to the company, however; I have yet to get a response. I tried calling Mr. Cucionatta several times again, leaving messages with no response. I mentioned this to a gentleman who was cleaning out my gutters last month and he took a look at the chimney flashing and said not enough caulking was used and offered to re caulk it for me since he had a tube of roofing caulk in his truck. He fixed the problem in about 10 minutes and didn't even charge me for the tube of caulk. I have had no leaking since.
It's too bad that a reputation can be ruined because of "poor service after the sale".

ship. My husband and I had to confront the sales manager about all their false claims that were made to us. We did get new siding and a new roof over at the end of 10-11. The workers were poor. They just wanted to throw it on and leave. Only one worker spoke broken english and left after the house was sided saying no when asked about the garage and left. the workmanship and pride nonexistant. Sidng has blown loose which we had fixed on our own because we never want to deal with this company again. THEY ARE WHY WE JOINED ANGIE,S LIST! Stay far far away1

Very well. No issues. Work quality was first rate.

It went extremely well. I am completely satisfied. My roof looks great. See my explanation in the paragraph above>

Many people in my area filed insurance claims after a bad hail storm damaged roofs. Our roof is over 15 years old, and has a couple weird pocks. So we called company, got sales person out, named John. 

John looked at it, decided there was some chance that replacement could be covered, and calls insurance company. Goes on the roof with the insurance adjuster, and "sells" new roof. He also got enough claims in window wraps that we could "self-repair" (meaning, don't repair) to offset our deductable. Comes down, has us pick shingles. At this point, we're happy.

We had very nice gutter screens installed a couple of years ago: metal, the color of the gutter, diagonal holes, nice screens flush with the gutter. This is important later.

The roofing crew shows up, tears off and redoes the whole roof in a day, and even shingles our shed. However, they ripped all the nice gutter screens off.  We also see sloppiness issues: exposed flashing several inches wide, Trim is falling off, there are big gaps, and it looks shoddy. They didn't do the window wrap work they charged for; that was some other crew. We withold final payment and ask for these things to be fixed first.

The replacement gutter screens are crappy wire that looks like chicken fencing. They are not of the quality of what was replaced, and they are not well-installed.  When we complained about the gutter screens, we were told "those are standard screens". We complained that they were not as good as the screens we had, and were blown off by John. When I tried to tell him why we were unhappy, he repeated my statements back to me sarcastically, and claimed I was wrong about the screens, saying he had
"never seen or heard of screens like that".

Our complaints about the trim are "dealt with". Nothing appears to be fixed, and there are still weird gaps that make it look like they were tackling up scraps of trim, and not very expertly, either. "Dealt with" so well that the trim fell off during the winter, though they did come back and fix that in the spring.

We are still finding roofing nails around the house today, and I have a picture of torn-off shingles hanging over the main electric feed into our house - I am now having to pay an electrician to have the tension eyelet reinstalled. I wish I had paid closer attention; perhaps I would have seen it sooner.

Overall, the company was very effective at convincing our insurance company to pay for a new roof. From there it was all downhill: they were bad at roofing, and at customer service. We would not use them again, and would tell people not to use them either. Strong stay-away.

Company reps go door to door in storm-damaged areas. They asked me to sign a "Damage Report" as a condition of going up on the roof to look for hail damage. Document is actually a binding contract. No explanation given of cancellation rights nor copy of signed contract provided to me, only blank copy. Contract provisions are in small gray print on back of document. I refused to allow them to work on my house after discovering 5 complaints on Ohio Attorney General's site and also 20 complaints filed with local BBB. Signing the "contract" obligates you to pay them 25% of the entire insurance claim. I have been in contact with other individuals who indicate that they are being sued for breaking the "contract." This company uses deceptive sales practices and I would never use them for any type of work on my house.