Dussault Moving & Storage

Crew arrived promptly at scheduled time. Move was done quickly and professionally. Care was taken to prevent damage to items. Would happily use again.

I have nothing but good things to say. They are very polite and always on time. They are very respectful and careful with my furniture. I have a lot of antiques and they get them from point A to point B. Several instances they've gone above and beyond for me. I've used them several times before, which is the greatest testimonial.

Awesome! Very helpful

They were fast, efficient and pleasant to work with. 2 men, one truck, plus some packing. I would recommend them highly. Cost was reasonable.

I don't write many negative reviews.  I work hard to find and hire the best, so I don't have to.  I hired Dussault for a move in 2007 because they came highly recommended by friends.  They did a local move for us and we were extremely pleased with their services.  So much so in fact that we've recommended them to any number of people.  Having had such a great experience, it was a no brainer for us to hire them for this most recent move.  What a mistake that was.  

To their credit, the owner, Art listened to our complaints and offered us what amounted to a 10% discount on services because of our problems related to this move, which included, but were not limited to: 

• Underestimating the cost of the move significantly, despite the fact we divested ourselves of a large amount of stuff between the estimate date and the move date
• Not providing us with an inventory - This is the first time we've moved that there was no inventory available to us of all of the moved items.  At this point, we've not yet unpacked everything and we can only assume everything that was taken out of our old house and moved into storage was delivered to this new house.  We didn't think too much of this until they delivered a large mirror to us that wasn't ours - goodness knows who that belonged to.
• Allowing what can only be defined as rude staff members to interact with customers - What disappointed us most about this experience was the rudeness of certain staff members.  The movers themselves, with the exception of one, were as friendly as we remembered from our previous experience.  Unfortunately the same could not be said for office staff.  This is definitely something we did not encounter previously and when even your employees are commenting to customers about this you know it is a real problem.  

We noted upon delivery of our furniture that Dussault had dented the top of a Stickley dresser and to their credit they are paying to have it repaired.  This week though as I was unpacking boxes, I learned the move quality was even worse than I thought as any number of delicate items in boxes had been crushed, including a Tiffany wine decanter that had been a wedding gift, some antique bottles and number of china figurines from my childhood.  These items were packed well and had survived five previous moves intact.  All I can figure is that the boxes, which were marked fragile in large letters were handled with reckless disregard for the fact that the contents belonged to someone.   Luckily I took care to move my most precious breakables to my parents house so they are still intact.  

If you needed a mover in Cleveland 3 months ago I would have recommended Dussault, hands down.  Knowing what I know now, I couldn't in good conscious recommend them to anyone.  Hopefully they can turn things around because they have a number of really good movers working for them.