BROESTL & WALLIS FINE JEWELERS

did not use.

I dropped off a men's 18K yellow gold wedding band with milgrain beaded edges to be stretched or sized one size larger.  I was told by the counter assistant that it was unlikely the jeweler would be able to stretch the ring one full size without some cracking, etc so it would need to be cut and a small piece spliced into the ring.  The cost would be $60 plus tax and it could be ready in a few days.
On the positive side, the price was reasonable and the ring was ready when promised.  It was sized properly (if anything it's a hair larger than I actually need but it stays on just fine).  And it was polished beautifully.  As I left the store on November 5, I didn't realize that a key design element of the ring was gone...
Later that afternoon, I realized that the milgrain edging along both edges of the ring had been polished almost completely off.  You can still see where the edging originally was (at least along one edge) but for all intents and purposes it's gone. 
I contacted the store (as I was at an airport headed out of town for a week), letting them know all this and asking them if they could restore the milgrain edging.  Their first response was, "it was pretty worn when you brought it in" but they'd take a look at it.  I replied assuring them that I knew the ring had "some mileage" on it (as I've been married 27 years) but that I remembered the milgrain edging at least 80-90% in tact.  They promised to take a look and see what could be done when I returned to Cleveland a week later.
I stopped by today to see what could be done to restore this edging.  The jeweler was very hesitant to do anything.  He offered to re-etch the lines where the milgrain beads used to be but made it clear that it wouldn't be the same...  And he was worried that after he invested that effort that I wouldn't like it or something else...  It was evidently clear from his hesitation and resistance that he would not restore the ring to its original condition.
When splicing a piece into a ring, I fully understand that the beaded edging would be damaged at that splice location.  I also recognize that after 27 years of marriage, the ring had some scuffs and signs of wear.  But there's no way in the world that normal wear and tear had polished off two different beaded edges completely.  Furthermore, he took a digital photo of my ring when I dropped it off.  He should know exactly where it was worn and where it was not worn.
I was expecting an absolute "we'll make it right" attitude, based on other Angie's List reviews.  I got nothing like that.  I wasted my time.
Now the single most important piece of jewelry I have is changed forever.  Shiny and looking new, but missing the whole design element that was the reason my wife and I chose that ring 27 years ago.

At a bare minimum, the jeweler should refund my money completely. 

I won't ever go back.

Experienced staff.

They kept working on and customizing my ring until I was completely happy.

I have dealt with them in the past and they have always been very good. They also buy gold and silver. They are very good. The jeweler seems to know his stuff. They are very helpful and professional. They are reasonable. They normally have a quick turnaround.