
Oakwood Lawn & Landscaping
About us
****We are currently accepting new clients.**** 20-25 employees. Cost is determined by the job. Charges a travel charge of 5% on all lawn cuttings. Additional contact names - John Henehan or Vicki Cauley. Additional email - [email protected] and [email protected]. Additional address - 2830 Springboro Road West, Moraine, OH 45439.
Business highlights
Services we offer
Lawn care, aeration, bobcat work, drain tile, drainage, hard scaping & snow removal., landscaping, leaf clean-up, mulching, pavers, pond installation and maintenance, retaining walls, slice seeding, sodding, stonework
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 13% | ||
| 3% | ||
| 3% | ||
| 3% |
"Thank you for reviewing our company [Member Name Removed], we are so glad you have been happy with everything and look forward to continuing to work with you in the future! We appreciate your business! Oakwood Lawn And Landscaping Team"
"Thank you for the review we are glad that we were able fulfill your needs. We appreciate your business! Oakwood Lawn and Landscaping Team"
I used them a few weeks later to mulch the beds that I had replanted. It looks great and was very reasonably priced. I plan to use again for mulching in spring.
John agreed that it may be necessary after an especially harsh winter to redo the line. He said he would send out the same crew that had installed the drain last April and charge me a maintenance fee.
Several days later Mike came out and we discussed what would be done.
On March 30th Mike and his crew dug up the line, set it aside and redug the trench.
They did the same for the pop-up drain at the curb.
The following day they returned to put the drain back in the tench and cover it with new gravel. At the curb the used fresh mulch around the pop-up.
On Friday, after steady rain on Thursday, John called to see how everything was working.
I told John the drains appeared to be working great and asked about the bill.
John said there would be NO CHARGE. Oakwood was going to take care of it as normal maintenance!
(we did agree to a maintenance charge next year if we had another tough winter)
What a great company to work with - I couldn't be more pleased.
"[Member Name], I do apologize for any inconvenience, we did have an employee in the office over the summer that did not do a very good job of organizing the work orders and as a result some of them got delayed. As far as the bill goes it was not our intention to leave off the dump fee it was an accident but we do have to pay to get rid of the debris. Tax is just standard on all of the work that we do. Again I do apologize for the misunderstanding."
He personally followed up after the jobs were done with another house call to resolve a concern.
The estimate calls were excellent. Jeff explained everything in great detail and gave very reasonable estimates.
The work was completely quickly and professionally within a couple of weeks of the estimates - as promised.
After two months there was an issue with one of the drains.
Jeff came out to assess the situation in less than a week after I called.
He agreed that the drain needed to be adjusted and sent out a full crew in less than ten days.
The crew (led by Mike) redug the path of the pipe and added several swales. Mike replaced the original gravel with larger size.
I expected to pay for the addition of the swales, but Jeff insisted the work was to be done at no charge (on a Saturday)!
I would use Oakwood Lawn & Landscaping again without hesitation. Their knowledge, professionalism and expert work crews are beyond reproach.
In these days when homeowners feel lucky when a contractor returns their call - it is wonderful to deal the Jeff and his company!
"The customer was told upfront that we charge $40.00/hour per man when it is a time and material job for landscaping. The customer refused to come out of the house and show us what they wanted done so the 10 minutes that we took to walk around the property was to make sure we knew exactly what was going on and where. There is not a $30.00 fee we have a drive time fee of 15 minutes for gas. There is a dump fee on properties where we haul away debris because we have to pay for the dump. The $10.00 charge for the driveway was for the roundup product which was applied. Again we have to pay for that product so that is why the customer was charged. We did complete the spraying of the driveway. The sales tax is 7% which is the same with every customer, and we have to charge this. We apologize for any inconvenience we did credit for the driveway spraying that the customer was unhappy with. Sincerely, Oakwood Lawn and Landscaping"
UPDATE: 1/21/13
I called Oakwood Lawn about the snow removal, and he said to send him whatever I felt was adequate for the job that was done. He said he was tired of hearing about money, and I could tell that he was getting other complaints about the price. The original price was $64.00 with. I sent him $44.00 for the job that he did, but I would still not hire him again.
"In response to the customers complaint the snow was packed down, as it had been driven over for days. I informed the lady at the time of the snow removal that I would be unable to get up all the snow. She said that was fine and that she would be able to get out. As far as me being tired of hearing about money, I told her that I did not want to argue about money and to please send me whatever she thought was fair. As far as getting other complaints I have not received any and this is the only one that I have received regarding pricing. The original price was $45, the price increased to $64 with tax, because there was over 6 inches of snow on the driveway we charge a third more to remove the snow. I explained this to her and she was not pleased with this. That is when I told her to send whatever she felt was fair. She sent $44 as payment for the snow removal. I called the lady after receiving payment, and apologized to her for any inconvenience that was caused."
Licensing
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