McAfee Heating and Air

Revocation: On 06/30/2020 this company's accreditation in BBB was revoked by BBB's Board of Directors due to a failure to avoid involvement, by the business or its principals, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses. McAfee, Greg Owner and Company McAfee HVAC taken to Kettering Small Claims Court September 2020, McAfee Continued twice, sent a secretary to fight his battle, then an Attorney in January 2021, Feb 2021 Changed Venue from Defendant Small Claims to Defendant to Ohio Civil Court, with three employees at witnesses to discourage and intimidate client and homeowner with COPD disability. McAfee is paying $1000s in attorney and employees to appear at multiple court dates instead of working with customer to satisfy poor workmanship and negligence. Poor company and very poor service. Scam warranty Comfort Program, Fake and do not waste your money or time (The consumer indicated he/she DID NOT accept the response from the business.) To this day, McAfee has done nothing to remedy the negligent and incomplete work performed in November 2019. I have breathing difficulties due to COPD disability and oxygen usage all the time. Completely false and untrue statements from McAfee. No attempts to connect or assist me with any remedy with another company. This is easily seen with their emails stating "However, since you have now filed a BBB complaint, you can now take everything up with them, we will no longer be responding to you." Another contractor verified that the work from November from McAfee used Duct Tape to hold the rusted bottom of the furnace together instead of completing the contracted work, and paid for $4000 in November 2019 just 6 months ago. The ongoing damages to my muddy crawl space, ruined vapor barrier, insect and water damage, and I am disabled on oxygen with lung COPD and have been hospitalized 4 times since McAfee ruined my Furnace and HVAC central system. After the May 28, 2020 email from president **** ******, stating do not call back for any service calls or anything, I am still being billed for the Gold Monthly extended service plan, last bill for $20 June 1, 2020. Albeit no service is accepted or warranty by McAfee. I have also requested the insurance company contact for McAfee Claims for their Contractor License. "No we do not give it out to customers" per **** ******. It is Ohio State Law "A Contractor must provide any customer or contractor the name of insurance company, insurance company contact information, and recent valid proof of insurance and verification upon request within 3 days" Federated Insurance is the carrier for McAfee I found when speaking to the Ohio State Attorney General Commerce regarding Insurance for McAfee. The company was decent in the past, but is nothing more than lying, and scamming to their customers. I am ashamed that a local business is taking advantage of disabled customers such as myself and ignoring them after taking the money. No guarantee, No Warranty and now no HVAC services per McAfee foolish business practice and negligent errors causing harm to customers property and physical health to my family with a muddy crawl space, bug infestation, property damages to the house, and no HVAC functional in any weather.

The technicians were knowledgeable, thorough, and courteous. In the process they removed and replaced all vent covers, wore shoe covers, and took care not to leave any dirt in our home. What a difference it made in our home.

They always good.

Mike and Andrew from McAfee Heating & Air Conditioning cleaned my ducts and dryer vent last week. They were very knowledgeable, showed up on time, and were done in less than 2 hours, despite the rain. Now my ducts are clean and the dryer only takes one cycle (instead of two) to dry a full load of towels. This is my second time having McAfee clean my ducts, and you can bet I'll be calling them again.

Mike and Andrew did a great job, took very good care of my home, and cleaned out a bunch of old dust and mold. Went through each individual duct with a "whip" that spun around to loosen the dust while their big truck-mounted vacuum sucked the dust out on the other side. We were very pleased. House is 30 years old and probably has never had the ducts cleaned. Very satisfied customers.

We have a contract; we pay monthly.  So there were no extra charges except for some cleaning services we contracted them to do.  I've very pleased with them.  They showed up when they said they were going to.  We still have a contract with them.

We are very pleased with them. We have a contract with them.