Kitchens By Design

Great. We still occasionally just look at the kitchen and wish we'd have done the remodel years ago.

unknown

unknown

The process of getting a new kitchen was explained thoroughly by our project manger, Bruce. He stepped us through what we needed to do to get things rolling which could have been scary, but our fears were put to rest.

Choosing the cabinets, floor tile, appliances, lighting, sink, and countertop went smoothly. Appliances were purchased and delivered on time using a recommended distributor at better prices than the big box stores.

The work crew was fantastic. They cleaned up before they left for the day and let us know what time they would start the next day ... They always showed up on time. We've never experienced such professionalism in a work crew. They obviously cared about the quality of their work.

We would unequivocally recommend KBD.

Punctual and completed the work in a timely manner.  The cleanup after was great.

KBD did our kitchen sometime back.

Everything they have done for us has been nothing short of perfection plus the fact that the owners and workers were all friendly but professional.

Not a single complaint regarding anything done.

From start to finish Kitchens by Design was exceedingly professional. They provided a clear and easy to understand quote. Our experience included the following:

1.Polite, professional, trustworthy, experienced and skilled craftsmen.

2.Daily clean up from start to finish of the job.

3.Creative, practical and cost effective solutions to our construction challenges. Some solutions were not real obvious.

4. KBD uses quality materials.

5. KBD design assistance added value to our project helping us to design practical kitchen layouts that optimized our layout.

6. The owner and the workers worked hard to ensure that we were pleased with the job throughout the construction process.

7. I had to leave my home while the crews were working a had complete confidence allowing this company in my home.

8. The final results of our job were superb and exceeded our expectations.

We would work with KBD if we need a kitchen, flooring or bathroom again!

Nice people who offered some good suggestions, but expected them to make arrangements for appliances - did not. We were told that they would work with granite people - they did not. Workers used our garage for storage for a month. They did not move our brand new ceramic top stove out of the Kitchen as they promised instead one day I found them laying their tools directly on the ceramic top. I had to cover it up myself. They also brought in my patio chairs and used them to hold their tools.



Would have left eyesore/incomplete work on ceiling if we had not complained, even though they knew it looked horrible. After 2 weeks of constantly trying to call the management we were finally able to get them to send out a professional dry waller to finish the ceiling as it should be done. Even then the management acted like they shouldn't have to do that.

Said would prep walls before painting - did not. The first time they painted they didn't even Spackle the nail holes. They had to repaint the walls three times.

Water line to fridge unsecured. Did not keep in touch when there was a delay.

Put in cabinets and appliances, then had to sand drywall and paint - putting these brand new items in the way of work that should have been done first.

Flooring rolls up and said would have someone out to rectify it, then did not, and it sometimes goes down, and we forget about it. Have to stay on them or it won't get done.

Expected kitchen specialists instead they sent a do-it-all handyman with his son and brother.

Looks good overall, but there are particular areas still that remind us that it wasn't the best quality work. It was a job just getting them to
Leave our kitchen looking presentable. Overall we are completely disappointed and frankly amazed at the lack of professionalism and
quality of their work.

Update: after seeing our review on Angie's list, the owner contacted us. He came out and agreed to fix the flooring and a couple of other minor things. Because of this, I have raised their grade. I cannot raise it too much because the issues with the whole experience cannot be fixed. I just hope that KDB will use our comments to prevent our nightmare experience from happening with any other customers. My advice is that if you choose this company do not let them proceed if you are seeing unprofessionalism like we experience. Tell them to stop Immediately and call the owner.

THIS COMPANY WAS GREAT. THEY WERE VERY MUCH ON TIME AND EASY TO WORK WITH. THEY GUY WAS TRUSTWORTHY AND DID WHAT WAS ASKED OF HIM. HE WAS VERY LAID BACK AND FINISHED IN A REASONABLE TIME.