BRYANT HEATING & COOLING

"First issue to address is the incorrect address you've listed. My records show a repair on Grimes Rd in Columbus, I have no records of any repairs completed in Hebron. So I will assume the address was misrepresented in your complaint. With that being said, if you were not satisfied with the estimate you were quoted why was this not brought to our attention at the time of service or in a more timely fashion? You were given a verbal estimate at the time of service before any work was started. Your complaint states the part in question was a contactor located on the outside unit. The part we replaced is located in the furnace for the inside blower motor, not on the outside unit as your stating. The repairs made as noted on invoice are as follows: Replaced blower motor relay, part cost $26.10, Replaced one 5 amp fuse, part cost $1.00, Upon start up unit was low on freon, we added 2.5 lbs of freon, cost $125.00. Performed leak check, no leaks found. The repairs made furthermore came with a 5 year parts and labor warranty. The system was in good working condition when we left back on May 3rd, it is now July 7th. We have had inclimate weather in the last week causing many power outages and surges that have effected many A/C systems. It does seem somewhat suspect that you are just now filing a complaint on our repair made back on May 3rd. If indeed our repair failed , we warranty all repairs, parts and labor for 5 years, excluding acts of God, and would have been more than happy to come out and take a look, free of charge. However, we were not given that opportunity. We would however welcome the opportunity to meet with the licensed contactor you hired to make your recent repair to assure we are referring to the part in question. Please contact us should you decide to faciliate the meeting. We take any complaint seriously as our customer satification is our number one goal. Ron Bryant Owner especially after all the power outages and power surges across the columbus area in the past week.we stand behind all our repairs for 5 years parts and labor.why werent we called back?now that another company has worked on your unit the warranty is now voided.to sum up your complaint seems very odd after 2 months your just now filing a complaint.if there was a problem about an estimate you should have adressed it at that time. Ron Bryant owner."

"If the member can find another contractor who will do the repairs we made at a cheaper cost we will gladly refund the difference.description of our service come to home to diagnose problem 89.95 found draft motor overheated and blower wheel broken.located part in columbus came back to install part.cost of part 387.70 x 20 percent mark up.labor to pick up part an install 2.5 hours at 75.00 per hr.after part installed found hot surface igniter shorted and will not light furnace.remove hot surface igniter and install new part.3/4 hr at 75.00 per hr.cost of part 56.80.which totals...771.54...note this is a york 90% efficent furnace manufacturer date is april 1998.100k btu."

"what the client has failed to state was that she wanted it repaired asap before leaving to go out of town and the part had to be overnighted to our facility so the repair could be made.she also didnt state that we had to be at her residence 2 times once for diagnoses and the second for the repair.total hours locating part and paying for overnight freight and actual replacement was 2.5 hrs.also all our parts come with a 2 year parts and labor warranty."