SHELATZ APPLIANCE REPAIR

Called for a smell on dishes with dishes coming out clean. I had already tried cleaning it and other things and was just tired of messing with it, figured I would get professional help. The dishwasher is about a year old and in great shape. He came out checked the drain screen said it looks clean and could be a number of things. Gave a few tips of changing soap, getting a whole house water filter for my city water (water does not smell as I drink from the sink) and getting a new dishwasher with stainless tub. Was there for less then 15 min changing me 80 some dollars.

He was on time delivering dishwasher. Very professional and friendly. He explained information about the dishwasher. I was very satisfied with his work.

unknown

Since we just moved into the new house and had no working appliances, we needed someone to come out as soon as possible.  They were able to squeeze us into their schedule last minute.  The man who came to do the work was very pleasant and professional.  He even took care not to track in any of the mud from our yet un-landscaped construction site.  He took the time necessary to do it right and didn't act rushed, despite the tight schedule.  He did a great job and we have had no issues at all with anything that he did.
While he was working on the stove, however, he damaged the brand-new vinyl flooring in our kitchen.  He had taken the precaution of using cardboard underneath the stove to protect the floor, but it was a particularly heavy stove and it somehow damaged the floor anyway.  He called us over immediately to show us the damage that he had caused and he was very apologetic.  Without even asking for him to make it right, he called his company to discuss what they should do.  They decided that they would hire a flooring installer to come out and repair our floor at their expense.  They suggested that we only pay half of the bill until the flooring repair was completed to our satisfaction.  Everyone involved handled the situation in a very honorable way.  They turned a situation, which could have turned very sour and ugly, into a very good experience.
Even the best of us make mistakes on occasion, but not everyone is willing to step up and take responsibility for it.  I'm happy to say that, in the end, I feel very favorable towards this company and I plan to use them in the future.  I do believe that it was an honest, uncommon, mistake and the way they handled it was exemplary.