CRITTER CONTROL OF CLEVELAND

"We performed an inspection on 7/31/17 and our technician did not see the raccoons in the chimney at that time. Our technicians carry a 28' ladder on the truck and the customer's chimney required a taller ladder. The technician did inform the customer that we can install a chimney screen on another day. The technician was told that they would call us if they wanted a screen installed. The office followed up with the customer on 8/26/17 to see if she was interested in the chimney screen and the office was told no. We would be more than happy to do a follow up to set traps to catch the raccoons at a per animal charge and once they are removed install a chimney screen at the appropriate cost."

"Traps were set in the attic on 2/16/13. There was no evidence of raccoons in the attic. There was evidence of mice in the attic. On 2/22/13 the traps were removed, all the peanut butter in the trap was eatten by the mice. Mouse poison placed in the attic , at no additional cost. I also secured some loose siding in the area of the client was hearing the noises and secured a hanging gutter, this service was also provided to the client at no additional cost. It was suggested that a chimney screen be installed to prevent possible animal enrty. The client was instucted to give the mouse poison 14 days to work. And then if she still had activity to call , and we would be more than happy to reset the traps on her deck at the suspected climb piont. When we made a follow up call in March, the client stated she had no more activity. I do believe we went above and beyond to help the client out. And if the client would have called us back she would have been taken care of."

"We did perform work for the customer on 3 occasions, twice through the City of Cleveland. If we are providing full service we will rebait the traps. However, if service is being provide through the City, the resident is responible to rebait the traps."

"The customer called us for an animal in the chimney. The service tech determined the animal was not presently in the chimney. It was suggested that we install chimney screen to keep the animal(s) out. The customer did not wish to have us install a chimney screen. And as always we give our clients a 10 warrenty. We charged for an inspection only. I only wish she would have contacted me about the mud. The service personal are to make all resonible effort not to track dirt into the house. But, occasionally it will happen."

"We looked this account up by both address and by name. We were unable to locate any service records. When we set traps we are in contact with our cousters on a daily bases for a report to see if the traps are empty or if anything was captured. At the end of the trapping session we remove our traps."

"The repairs need to keep the raccoons out of Member attic were to extensive for us to repair. It was suggested she call "The House Doctors" to replace her soffits."

"Cleveland office does not service Kent, The Akron office services this area"

"Our priceing for service is broken down as follows. 1. Service Call 2. Price per animal 3. Price for repairs ( we can do minor repairs nothing major). Any repairs we do are guaranteed for 1 year against animal entry at the repair point. If the entry point is not sealed when our traps are removed there is always the possiblity another animal will move in. Our records show we did work for member in June of 2007 not in July of 2008. When we do remove our traps we tell our client they have a 10 day warrenty to call us back if they continue to hear something."