CORECOMM

I started with local Internet company, "Stratos", back in '95. When they were bought by Corecomm the price went up and the service went down. It was pretty spotty for a while, now it's okay, but tech support is a joke. Last time I called support, I think I got a lady in India who read the answer out of a manual;obviously was not a true computer geek like the good old guys from Stratos were. Oh, well. The spam catcher that comes free with their service works pretty well, but you still have to check it because it will occasionally throw out good non-spam e-mails. The only reason I haven't moved to another company is because it's a pain to change e-mail and web addresses.

PRICE IS FOR INTERNET AND PHONE. VERY GOOD IF I CALL THEM FOR ANY HELP.

I FEEL THAT CORECOMM SHOULD HAVE MADE IT CLEARER THAT MY INTERNET SERVICE AUTOMATICALLY RENEWED AND THAT IT WAS NECESSARY TO CANCEL BEFORE THAT RENEWAL TOOK PLACE AND THAT THERE WAS A CANCELLATION FEE (THIS SHOULD BE PRINTED ON THE RENEWAL BILLING NOTICE). THEY DIDN''T MAKE AN EFFORT TO MAKE ME AWARE OF THEIR POLICIES WHEN THEY TOOK OVER VOYAGER.COM WHO TOOK OVER RAEX.COM WHICH WAS MY ORIGINAL PROVIDER.

THEIR TECH SUPPORT WAS GOOD, BUT IT CAN ONLY BE AS GOOD AS THEIR OTHER LINES. I CALLED IN DECEMBER TO DISCONTINUE MY INTERNET LINE BECAUSE THE SERVICE DID NOT WORK AS EXPECTED AND THEY HAVE CONTINUED BILLING ME FOR THAT SERVICE UP UNTIL JUNE SO FAR. I DISCONTINUED ONE OTHER LINE WHICH I AM STILL BEING CHARGED FOR THREE MONTHS HERE-AFTER. THEY HAVE BEEN OVERCHARGING ME ON LONG DISTANCE RATES AND USAGE, A MUCH HIGHER RATE THAN STATED, AS MUCH AS 4 TIMES THE STATED RATE. THEY DISCONNECTED MY FAX LINE AND MY MAIN BUSINESS LINE OUT OF THE BLUE, AND ALL OF MY SERVICES ARE PAID UP, EVEN THOUGH I AM NOT HAPPY WITH THEM OVERCHARGING. THE INSIDE SALES REP THAT I WAS DEALING WITH STILL HAS NOT FOLLOWED UP WITH ME REGARDING CREDITS AND OVERCHARGING AND IT HAS BEEN MORE THAN A WEEK NOW. I RECOMMEND NOT USING CORECOMM AND I AM VERY UNHAPPY WITH THE SERVICE AND BILLING. THEY ARE VERY INEFFICIENT AND DISORGANIZED AT BEST.

ADVICE: KEEP VERY ACCURATE RECORDS.

THIS HAS BECOME MY WORSE NIGHTMARE. THEY DID NOT DELIVER WHAT THEY PROMISED AND DEALING WITH THEIR CUSTOMER SERVICE HAS BECOME A REAL JOKE