BUCKEYE SURFACE MAINTENANCE

I have working with Buckeye since 2012, I have found them to be punctual, fair in pricing and performed good work. But this all changed when I challenged their pricing for the minor work this year. Both Nick and owner Eric yelled at me for failing to agree with their economics of doing business. When I returned the quote for just the sealing, their response was thanks but no thanks, we do not want your business. If I had read the previously posted reviews, I would had been informed about their temper. Thank goodness there is always another company.

Final product was not as was described. Was told cracks would be filled. Response after work was finished was slow - later found out salesman left company. Had them come back and they confirmed crack filler was never actually used. That charge was waived. They were done with seal cost work for the year, but offered to take another look in the spring. Some areas on edges are pulling up.

Boy has this review been a long time coming. In early 2015, we started exploring the cost, etc. of a new asphalt driveway. Based on positive Angie's List reviews, Buckeye was one of the companies we asked to submit a quote in late March 2015. Initially, we actually selected a different company for the job, but when their price increased substantially for reasons that seemed odd to us, we took a second look at Buckeye. They seemed very professional and were pleasant to deal with. They completed the install in one day in early May. All seemed fine until we dealt with torrential rains in late June ... and discovered rainwater was gushing down our driveway, flooding our side door area, and streaming down into our basement. It was a ridiculous mess, and we lost drywall and carpeting that we'd just put down 2 years earlier. We continued to get standing groundwater in our basement with every hard rain - and water in our basement had never been a problem before at all. We realized that it was now obvious our property sloped a bit from the driveway to the house - and the new driveway was pitched so that water angled straight at our basement wall. Buckeye was responsive at first, and sent the owner Eric, out to take a look. He admitted it was not level but insisted that they graded the driveway properly and it was not their fault that our land sloped past that point. He crack sealed a bit, which did absolutely nothing, and refused to take further responsibility, offer any other solution or offer any money back. At one point Eric claimed he could asphalt over a concrete sidewalk strip because that might help; we didn't take him up on it after numerous contractors laughed at the suggestion, saying it would do nothing. Eric also explained he didn't handle drainage so that wouldn't have been his problem. Maybe that was the case, but if this is your profession and you can't even advise as to the grading or suggest that a drain would help?? Ridiculous. How were we supposed to know how a driveway slope would affect water runoff? We were then forced to start exploring waterproofing options. The one commonality that EVERY contractor noted? "Wow, was your driveway graded wrong." Great, thanks - it's abundantly clear now. On top of our $4900 new driveway, we have spent an additional $2860 for a basement sump pump, $400 for drywall repair, and $1025 for new carpet. The $4900 driveway, which was not a small expense for us to begin with, cost $9185 because of the total incompetence of Buckeye Surface Maintenance. We wish we had never bothered with a driveway at all, and believe me, if I thought it would have been worth it, I would have been more than willing to file a suit in small claims court. This was a tough lesson learned, and we could not be more disappointed with the service. So much for that free seal coating in 2016!

I signed a contract in June to resurface my driveway. I explained that I needed the work performed before a specific date in August. I told them I had another quote, if they could not do the work by my date, that I was not going to sign with them. I had a quote from another company who was more expensive, but could meet my date. They told me they were 2-3 weeks out for performing the work. I signed the contract and I received written confirmation that I was on the schedule for August. When they did not show up in August, I called them several times with no return phone call. When they finally called back, they told me they were delayed because of the rain. They told me that they were scheduling new work for 4 weeks out. I told them I signed over 6 weeks ago, so how could I be 4 weeks out and I have written confirmation via email, that I was on the schedule for August. I was then informed that I was not on the schedule and they would put me on the schedule for September. In September they told me they were 4 weeks behind because of rain and they were scheduling new work 4 weeks out. I told them, that was the same response they gave me in August. They had no response to that statement. At the end of October, I was still not on the schedule. They wanted to know If I wanted to be on the schedule for next year. I said no, and I cancelled the contract.  I was led on the entire summer when they had no intention of performing the work this season.

The work was preformed as indicated on the quote.
It was done on time as indicated.
They did exactly what they quoted.
Eric did follow up after the job.

unknown

The owner, Eric Michalski, basically had no apology for not showing up to do the work and simply blamed his staff. When I told him it costs me money to wait at home he simply stated no one asked me to be there. Now how you could pave a drive without the homeowner home to move vehicles in the drive or what ever is beyond me. Basically told me to stick the contract, and then offered to fight me when I told him he was an a**.

Decent job were well priced.

unknown

They cleaned driveway and evenly applied a good coat of sealer for less cost than if I did it myself.

They did an excellent job. We have used them several times and they always do a great job.

Job well done, used them on numerous projects including home asphalt installation and sealing, very competent crews, and got the work done on time, and with no additional charges. I would highly recommend!

We were very specific with what we needed to get done. We'd had a citation from the city so we knew we needed at least a 4-inch base and specified that all the materials needed to be hauled away. We were actually out of town when they completed the job, but that worked out well. We came back from our trip and the driveway looked great.
Since it was completed in 2011, we had it recoated in 2010 per their recommendation and will do so again in 2014. We notice the driveway shows some vulnerabilities on the edges. This seems like reasonable maintenance to keep it up. It's about $250 to recoat every couple years.

Buckeye provided me with a quote, which was e-mailed to me within a few days of calling them. Once I accepted the quote, they gave me an approximate date for seal-coating my driveway, and then later called a couple days before with a specific date and time. They sealed small cracks and seal-coated the driveway (1185 sq ft). There was no mess afterwards, with no "tar" on our garage or house.

Showed up on time, on a specified date, great job preparation, removed loose existing material and repaired a number of areas. Appreciated their work this time as well as in the past where they had done other repairs and sealcoating for me. Eric has also installed a complete parking lot at my office and again did a very professional and complete job including striping.

The crew arrived at the promised time and we discussed the job to be done. They measures out the parking spaces according to my instructions and had the lines painted very quickly. I was very pleased with the workers and the job done.

This was the worse customer service I have ever experienced with a company. I originally set up my appointment for 9/25/12.On around the 17th Tabitha from Buckeye Surface called and asked if I could change my appointment date from the 25th to the 20th of September. I told her the 25th was better but I would go ahead and change it. I had another appointment that I had forgotten about on the 20th so I called on the 19th and left a message for someone to contact me because I wanted to know if I could change the date for the appointment. I did not receive a call back on the 19th. On the morning of the 20th I called them again just to see if they had received my message. A guy I think his name was Mike answered and told me they were not coming out to my home anyway on the 20th AND THEY COULDNT REALLY TELL ME WHEN THEY WOULD BE COMING OUT.HE SAID I WOULD HAVE TO WAIT TO SEE IF ANY OTHER CUSTOMERS IN MY AREA NEEDED THEIR DRIVEWAYS DONE FIRST. I WAS TOLD IT WAS NOT COST EFFICIENT JUST TO COME OUT FOR ME I WOULD HAVE TO WAIT UNTIL OTHER PEOPLE WERE ALSO SCHEDULED IN MY AREA. I ASKED HIM WHY THIS WASNT TOLD TO ME AT THE START AND WHY IT WASNT ON THE ESTIMATE AND ALSO WHY NO ONE HAD CALLED TO SAY THEY WERE NOT COMING OUT THAT DAY? THE GUY BECAME ANGRY TOLD ME TO GET SOMEONE ELSE TO DO MY DRIVEWAY AND HUNG UP ON ME!
I HAD ORIGINALLY SET THIS APPOINTMENT UP AT LEAST 10 DAYS BEFORE THE 20TH WHICH WAISTED VALUABLE TIME FOR ME I COULD HAVE GONE WITH ANOTHER COMPANY .CUSTOMERS BEWARE THIS COMPANY WILL ONLY COME OUT IF THERE IS A MONETARY GAIN FOR THEMSELVES AND THEY ONLY SERVICE AREAS IN THEIR OWN INTEREST COST WISE EVEN THOUGH THEY SAY THEY SERVE YOUR AREA.THIS IS ALSO FALSE ADVERTISING.

This was the easiest transaction I have ever made! The property is a rental so I appreciated Eric's flexibility. He visited the property and promptly emailed a quote within a day. He offered options for additional work and was honest about the life of my driveway and what steps would be needed to keep it maintained. He didn't oversell the job. I didn't realize that temperatures had to be at least 50 degrees in order for the sealcoat to cure correctly and Eric was honest about the possibility of not getting to the job this year due to weather restrictions. About 10 days later Eric gave me 4 days notice that the driveway would be on his schedule which allowed me ample time to notify my renters. Job was done on time, there seemed to be no mess and my renters were pleased that there was no disruption to their schedule. At the end of the day Eric sent me the invoice and I mailed him a check. The whole experience was pleasant.

The job was completed when there was no driving traffic on the driveway. It was protected from traffic immediately after completion until it was adequately dry. The driveway looks great.

Was told how to repair a crack myself (which would save me money) that reappeared two months in driveway after other company resurfaced it. They advised pouring sand into crack first, before using asphalt crack filler, to better fill and stabilize crack. Was advised to call other company about crack, and let them offer to fix it. I felt this was very fair and gracious of Buckeye when they could have slandered them.

We had an estimate from Buckeye earlier this year. We called to schedule an apptointment, they said they would be in the area that coming friday. We said fine, they came out while we were at work, did the job (nice job I might add) and sent them a check. Our experience was VERY pleasent. We would HIGHLY recommend them.

Whenever I call a contractor I tell them to call ahead of time since I'm not home very often and I want to make sure that I am there. When I called I told him this, but the first time he came without letting me know and I wasn't home. Then he came out another time when I was home and he came out to give me an estimate. I asked him to come back a second time to discuss something else with him and we had an appointment for him to come out on Saturday morning and he didn't show up or call.

They gave me the most detailed estimate. They came when they said they would come and did what they said they would do. The quality of their work was good and I was satisfied with their service.

I contracted this company in May, 2009 to have the driveway cracks repaired and resurfaced. They didn't come out to do the actual work until July 14, 2009, even though there were plenty of sunny days in May, June and beginning of July to have me wait this long. When the job was complete on July 14, 2009, (I was not there, I was at work during the job), it was a nightmare! The cracks were filled so thick that there were huge bumps, uneven in the driveway. There was dribbles of tar all over the place, some cracks left undone and my fence gate post had tar all over it and was stuck (tarred!!) in the post hole. I literally had to get a screwdriver and dig out the tar and try to clean off the post in order to lock the gate closed! I immediately called the person who was out supervising the work (Eric), and after I threw a fit on the phone, he did come out that evening. He didn't think it looked bad, even when I pointed out the gate post, and also that I couldn't even open the gate anymore, because the thickness of the asphalt was to high for the fence to clear the ground. (I can't wait until winter when snow is on the ground frozen on top of this mess). Even though he kept saying it didn't look bad, he still pulled out a solvent to clean the tar off of the post and the hole. After very heated exchanges, he finally agreed to take $100.00 of the invoice, (it was originally $500.00), and to come back out to use a blow torch to try to thin out the mess and smooth it out. The owner, Chris, called and said he would come out and supervise the job himself, which was on 7/21/09. Well the driveway is still a huge mess, disgusting. Now when it rains, because of the huge bumps all over, the water ponds everywhere in the driveway until I push it to the drain with a broom because they DID NOT SLOPE THE WORK AND SMOOTH IT TOWARDS THE DRAIN. I never had a problem with all this ponding water before, because it SLOPED TO THE DRAIN!!! I can't put a lounge chair ANYWHERE in the driveway that doesn't sink into a hole, get stuck and than when you try to pry it out, it makes a huge hole. Same thing when you wheel out the grill, ANYTHING you put on the driveway now sinks and makes another hole!! I now have holes everywhere, and my backyard was once enjoyable during the summer months. I did pay their invoice, but I would rather have taken them to court over this horrendous mess they now left me with because I work hard for my money and the job they did is unacceptable! I can't believe that they are a part of Angie's List because I have used many contractors through Angie's List and never had a problem before.

They did an OK job for us, there was some slightly depressed area that we called them to come out and take a look but we never heard from them again after. Other than that they came out on time and did a good job.