M R Plank Roofing Co

They installed three skylights on our roof, replacing the existing units that were over 30 years old. The installation team took the time to properly seal the new units. They also installed some ice dam cables to prevent ice build up on the rear roof. M.R. Roofing installed our existing roof several years ago. They are reliable, professional, and priced right Mark and Mary Horvath, Independence, Ohio

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M R Plank put my roof on in 2002, and it has held up well since then.  Over the winter I noticed one of the shingles on the south side of the roof was making an odd tent.  Should have called immediately, but for no logical reason waited until the rainy summer was underway.  Finally the shingle fell off, and brought another one with it.  I called M R Plank to do the repair, spoke with gentleman and we arranged on a price and an approximate time.  The guys showed up three weeks later instead of two, but not an issue.  Despite having a leak, it was small and I was not worried about damage.  I got the impression that had I made it an absolute emergency, they would have responded in kind.  With the rainy summer we have had, I felt that the repair was done in a timely way.  A crew of three guys showed up and replaced the shingles, also re-caulked the chimney's and soil stack.  I was happy they did the caulking, as it was not something i brought up, but one of those things that a salesman says during a sale that often is forgotten.  A nice surprise.  The guys did not call before showing up, but we had discussed that it was not necessary, and I spoke with one of them for a brief chat on what they found.  The roofers left my yard as they found it, took the old shingles with them.  A good experience during a busy season for them, they get good marks.

It turned out beautiful.

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went very well, work was steady, finished in good time, workmen were professional, cleaned up after themselves.  kept noise down.  were respectful.  very pleased with the work.

This work was done back in October of 2014.  It took two days to completed the work.  The guys were on time, courteous and answered any questions that came up during the work in progress.  Cleanup was great--you never knew they were here.
The estimator that came out initially took his time, answered all my questions and was helpful with suggestions for anticipated projects. 
The reason I am writing this review now is because I called the contractor the week of June 1, 2015 with a concern I had with the gutter installation.  With the heavy rains we recently experienced, there appeared to be some leaking behind the gutters--I asked if they could come out and inspect the work to make sure the installation was intact.  My contact at the office was so pleasant and helpful and set up a time for a representative to come out.   Brett, the representative who happened to be my initial contact with the company came out, got on the roof, walked the entire area where the gutters were attached--even cleaned out debris that was caught in the mesh netting on the gutters.  He answered my questions and reassured me that all was fine, the work was intact. I can't say enough good things about the exceptional customer service that was extended to me during and after this project.  I definitely recommend them, especially if you are interested in roofing (they did do some minor repair on mine during my project). 

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M R Plank did a great job! They were very helpful at answering all our questions, which we had a lot! The crew showed up on time and finished in 1 day! They were very conscientious of our landscaping, deck and deck furniture.  Overall it was a great experience and we would recommend them to anyone!

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Excellent job. Showed up on time, and completed the job the same day. Cleanup was perfect. Cost was within original estimate.

SEE ABOVE -THESE GUYS WERE AWSOME

I think they did a very good. I was able to keep an eye on them and see things. They definitely knew what they were doing and the roof looks very good. The only thing that bothers me at all was the roofers that came in didn't actually work for M R Plank, but was subcontracted. I did some investigation on that because it had me very concerned and it's almost their right arm, they've been subcontracted for many years. Overall, they did a very good job.

I was very pleased with the work.  All of my neighbors talk about how great my roof looks.  They showed up to start the work very early, and they stayed well into the dark until the job was complete.  They cleaned up after themselves when the service was done.  I have recommended them to others.  Their price was good, they worked with me and gave me a senior discount.

I am not sure of the exact date of service but it was when the tornado went through Chesterland, OH the past year or so. He repaired the roof the next day and left a bill because I was at work. I paid him for the roof repair and he said he needs to look into the awning for the door. I have not called him and he has not contacted me to this date of 7/24/2013.
Add Lot 138 to the address listed below to make it accurate.

It was a team of two men that were like artist. It was great watching the men through the whole process. The house really needed to work done and it looks like a brand new house.  They made the job affordable as well.

 I was trying to get it done before the winter and made a decision to use them at the beginning of November and paid my first half. They were not very good at communicating when they were coming to do the work and then when they did decide to come I was out of town, but they said they could do the work anyways and it was then or they may not get it done before winter since it was then the second week of December (not by my choice they could have come earlier, Thanksgiving week was beautiful). They did the roof in a day, but they could not complete the work because they needed access to inside for an electrical hook up. So when I got back they came and finished.  Some of the gutters on the garage are not holding really well, but I have not called them yet.  I was waiting until the spring and make sure there is nothing else.

It's been a while since we had both these roofs done but we have had no issues with either due to the work done.  The garage cost $1722 and then we did the house roof done which, due to the shallow pitch, we had the shingles placed closer together and had ice guard installed on some sections of the roof.  Both were recommended and we agreed that it made sense with the pitch being what it is.  The roofs are both still fine.  Mike was out a couple years ago since it was 5 years since the roof was installed to check it and see if there were any issues, which there weren't.  He even helped me with the overhang in the front of the house that had come loose and needed to be nailed to hold it in place.  That was not their work, that was the siding people that did not do a very good job.  He did not need to do that, but was nice enough to do it that day when I asked him about it. 
Last week, due to the storm, Sandy, I had a very small leak in the living room and wanted it looked at.  I called and left a message on Wednesday and was called back within a couple of hours.  I was given an appointment for Saturday which I thought was quite good considering that I'm certain other people had bigger issues.  When I mentioned that I could wait since this was such a small leak and was sure it wasn't as big of a priority as other people may have, I was told that ALL issues were important to them and none were important than others.  I appreciated that and thought that was very professional.  I was called the day before to confirm the appointment which was for 1:00.  I received a call from Mike at about 10:30 on Saturday asking if it was possible for him to come around 11:00 if I was home.  I also thought that was very professional and that he didn't just show up early.  So in terms of communicating, I think they are top notch.  Mike checked out the roof and found that a nail had lifted and punched a hole in the shingle which he recommended having replaced, but due to the fact that it was just a small issue, I have since decided to repair it myself.  However, I have to add, that he gave me a break on their minimum price and he wrote up an order since I had initially said to do it.  On Monday, I called and left a message and also sent an e-mail asking that the order be cancelled and why and received an e-mail response within an hour from Drene.  Again, I appreciated that the response was so quick and I could take it off my "to-do" list.  I think they are great in terms of responsiveness.  My biggest pet peeve is when a company does not respond, which is not the case here.  I have had no problems with this company or their work and would certainly call them again if I had an issue. 
I really cannot comment on their pricing since we didn't really shop around at that time which is the only reason I did not give them an "A" since I don't really know how they would compare.  But I'm also not all about price, provided it's reasonalbe, and have learned that sometimes you only get what you pay for.  Some of the reviews I have read here, if I were looking for a company now, would have given me pause, but I can say from personal experience, that none of those issues would apply to us, particularly on their attention and responsiveness.

Excellent.  The salesman I met initially was very nice.   About a week later a fellow came out, surveyed the job while I was at work & delivered the roofing material.  A day later the team of 2 met me, as they came early morning before I left for work, and outlined the work needed. The job was in a day.    I was very pleased.   The work was neat, well done.  Floor boards were replaced.  The metal railing was removed & reinstalled.  The porch is sturdy.  They even painted a baseboard.  The fellow who did the work made phone contact with me before coming out to do the work, and after the work was done.   I am truly pleased.

They did exactly what I wanted. They did it quickly and I didn't have to tell them to do anything differently.

The experience was good; they were prompt, quick, clean and neat.