Hudson Heating Company Inc

Used them for 20 years.

The tech was exactly on time for both the diagnostic and repair visits, with timely phone notifications. He diagnosed the failure, provided an acceptable quote, and showed up the very next day with the parts (which had to be shipped in) and made the repair in short order. He was very willing to explain the problem(s) in some detail.

Amie did excellent job reviewing options (various furnace efficiencies and air cleaners) and quoting new furnace installation. The team did a great job removing old furnace and installing new furnace, air cleaner, exhaust line, and programmable thermostat with internet control.

Arrived home during a winter evening to a frigid home. 20-yr.-old furnace stopped working at some point while at work. After receiving the run around from a competitor, I called Hudson Heating/Cooling. Joe, the owner, who was professional and nice, called me immediately and stated he’d have a tech call me back. Within less than 2 min. his tech, Austin, contacted me. Austin was terrific—super friendly/personable and knowledgeable tech, who was willing to take a 45-min trek to help a customer in need unlike his competitor. Austin arrived promptly and got right to work (even wore foot coverings) and quickly located the problem (heating surface ignitor) . He explained everything as he replaced the part. Very easy going guy. It was obvious he enjoys what he does and helping people. Because this was off hours, it was a little more costly but it was well worth it—I went to bed warm and Austin’s great attitude and courteous/rapid response was very much appreciated. I would highly recommend and will call them for any future service needs or when it comes time to replace my furnace.

Excellent job, professionally done, all three items in six hours.

The service man showed up on time, was cordial and efficient. Checked our furnace, changed the filter and made some adjustments to the heating system's humidifier. Everything went well. We are very pleased with Hudson Heating. It is the most professional and reliable HVAC firm we've ever had.

If I had an emergency he would be here within the same day, generally in hours. Very happy he was able to get here. It was in the winter time and that is generally when they have a run and he was able to get here quickly.

A/C motor burned out during the heat wave. Hudson Heating was out the same day and fixed it fast.

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They were able to schedule same day, which was great since my AC broke on a 90 degree day.  They were punctual and called prior to arriving, so I knew when to expect them.  It seemed pricey considering the part wasn't that expensive when you search online but I also understand the cost of the call and replacement was included.  Overall I would recommend them and call them again for service if needed.

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Their price was reasonable. It was a very good experience. They had very good communication skills and they showed up when they were supposed to. They were very clean and orderly. They did a great job.

We contacted Hudson Heating, whom we've used for prior work on our A/C unit and furnace, after we noticed the house wasn't cooling down on the first hot day of the year.  They we're able to dispatch a repair tech fairly quickly who confirmed the A/C unit was very low on coolant charge resulting from a coil leak (we'd had prior issues with having to re-charge the system when we purchased the home).  Our existing A/C system was an old R-22 system and moreover was a low quality builder grade (Tempstar?) unit that we knew probably had a short lifespan.  After delivering the bad news, the repair tech contacted the main office and quickly setup an appointment for their equipment sales rep to come out to evaluate our needs and quote options.  The sales rep was great and she was very thorough in performing a load balance on our home to ensure the proper unit size was installed.  She was also great with our 2.5 yr old daughter who was unusually interested in what this nice young lady was doing looking all over our house.  The sales rep didn't miss a beat and quickly got our daughter involved in the process by giving her a clipboard and pen to 'help' out, which was very sweet.  My wife felt like the visit was part A/C appointment and part play-date!  Typically, A/C sales people aren't mother's themselves, so for my stay at home wife, seeing a friendly face from Hudson Heating that was great with our daughter was a big bonus from a customer service perspective and put my wife at ease during the whole quoting process.  After quoting various options for a new Trane A/C system and answering many questions from us, the sales rep was able to re-work their existing installation schedule to move us up a week ahead of another batch of hot days.  The installer arrived right on schedule and started working diligently to remove the old system and install the new.  He was at our house about 6 hours total for the whole job.  When he left, everything was cleaned up and tiddy.  We are thrilled with our new Trane system.  Not only does it actually cool our house efficiently, it is much quieter than our old model and no doubt will be far more energy efficient.  We will continue to use Hudson Heating.  

Excellent. They were quick, found a way to perform the installation as I wanted it done, and they gave a really good price.

Our water heater failed and started leaking late July 12. At 8:10 a.m. on July 13, I called Hudson Heating and Amy scheduled a technician to come over right away. John arrived, assessed the situation and advised me on my options. I asked him to replace the water heater.  He got a a new water heater by 10 and had it installed by 12:30 p.m.
He was quick, polite and professional.

The installation went it well, and they did a good job. Everything is still working fine. There was a little bit of drywall and painting that needed touch up around the thermostat afterwards.

Our A/C broke on a Saturday. We were unaware of this until early afternoon, by which time the temperature inside was 82 degrees. I called Hudson Heating (based on Angie's List positive reviews within 5 miles of my residence) around 5pm on Saturday, and they were at my house by 7:30pm the same day. By this time the inside temperature was 88 degrees. The technician, Banjo, was extremely nice, and very professional & courteous. He stopped to put on protective shoe covers when entering the house. After a brief check on the inside unit, he checked the outside unit and found the faulty capacitor. He had the part available on his truck, and had it replaced and working within 30 minutes.
The fact that they provided this service on a Saturday, with such short notice, and responded so quickly has earned them my repeat business. The technician provided me with details on an annual service contract, which I now plan to purchase.
Overall great experience, and i highly recommend this company.

I am SO happy I decided to call the number of the company that had placed a sticker on the AC unit at the house we purchased last year. Hudson Heating Co has exceeded our expectations of stellar service. They are prompt, courteous, and polite. Amy went above the call of duty in finding out that our unit's warranty was at expiration and quickly called the manufacturer to make sure they would honor it, and subsequently saved us $850. We are so happy and will continue to call Hudson Heating Co for all future heating and cooling needs.

They keep appointments well and seem to be thorough and they also did the initial install on our unit a couple of years ago. We use them for follow up maintenance calls. They have been professional overall and we haven't had any problems with them leaving a mess and they have been pretty straight forward.

They were very punctual and everything went just the way they said it would. I was very pleased with the whole experience.

The contractor failed to show on the scheudled date, so the electricians installed hood to electric power and hung the hood.  The next day, the HH employee vented the hood to the outside through the soffit, but when he re-hung the hood, he badly scratched the newly painted wall behind the range (which the electricians had avoided doing when they first hung the hood). 
We did like the salesman, Jeff, who was quite responsive to our needs.