Amanda Joy's Home Cleaning

Don't hire Amanda joy she is a lier and user money hungry is all she is she doesn't pay us employees cause she spend all her money on drugs and alcohol. I stopped customers from leaving cause they love how well I worked and cause she lied about coming to work oneday and I refuse to work unless she was there cause she lied all the time she fired us and didn't have the balls to tell us and kept my equipment. She doesn't care about her customers she will say whatever to shut them up and still pay her. She is about to get in trouble for fraud again so just stay away from this company

She does not show up on the job site ever. She has her employee clean with dirty mop water. They mop the bathroom and all rooms with the same mop water. She believe it’s a waste to use fresh water in every room. She is very unprofessional. Do not let her clean your house.

I paid Amanda Joys Cleaning company $370 to clean my home. They scheduled a day but never showed up. They then refused to refund my money and never cleaned my home. The owner was terrible via text and blocked me so I am still out the $370 and no house cleaning. Beware do not use her, after finding this out, others contacted me with similar situations,

Scheduled at 10 AM however by 3 PM still did not show so I asked to be rescheduled to next day. They told me at time of booking there would be 5 people - 2 showed up on time the next day - head guy (owner) and another. The other man did not do great job as did not dust in between printers on my desk. So, I had to tell main guy to fix these things. The main guy seemed to be very good until I discovered he used something on my hardwood floor and apparently did not mop it up immediately so it puddled and dried with a strange color stain. I brought his attention to this after which he tried to use multiple things like Windex, and Miracle Eraser on the spots which has left damage that I am unable to fix. He apparently used Pine Sol and lemon but the muscular rubbing with the Eraser has caused the floor to look like it was treated with clear nail polish - very shiny - and I do not know how to fix it. I have called and texted them with no result. The fact that they do not answer my phone call or text about this issued other than to text that Pine Sol and Lemon should not hurt the floor gives me a good idea that these are not the people you would wish to have cleaning your home. Luckily I only needed them once.

Customer service is a non-existent. GET YOUR detailed QUOTE in writing -- words mean nothing! First of all, they were late -- no call, no text. My long story: My F is based almost entirely on Amanda Joy's way of dealing with an unsatisfied customer. The clean itself could've been fixed. I texted her within 10 minutes of her crew leaving and sent her photos. She said she'd let me know about when she could come back and then didn't let me know. The clean was August 27. I did not hear back from her regarding day/time that she was coming, so I messaged her August 28 at 9:43 pm to see if she'd figured out a day/time -- she said Friday and she'd let me know the time. Again, I didn't hear from her, so I messaged her Thursday to see if she knew approximate time for the next day. She said she was doing the schedule that night and would let me know. She didn't let me know. I do not recommend this company. Yes things were missed and I've submitted photos -- but this could've been resolved if Amanda had shown up to remedy, like she said she would. She didn't show and didn't call. I asked her August 30 what had to happen for us to proceed with this (my cleaning situation not being resolved). She didn't respond. After not hearing from her, on September 3, I took to Facebook looking for recommendations for a new cleaning company. Lots of people responded, including Amanda Joy offering to give me an estimate. I said something like, are you serious -- I'm still waiting to hear from you about last Friday! She then offered to refund me $50. But, soon after rescinded her offer because I had responded to someone on FB who recommended Amanda Joy -- I responded to the post, "never again." She said she was taking the offer back because of what I did on Facebook. She then posted on Facebook that she'd pray for me. I wasn't asking for prayers, I was asking for her company to do what they told me they'd do. I was told they'd be here for about two hours with 5 people. Instead I got a 75 min clean(max) and things weren't done that I was told would be done She says she is at every clean but she wasn't at mine -- even though I specifically asked her to be at mine. Her husband was the one who gave me the quote and he seemed to have an amazing attention to detail -- which I liked. He was very personable and seemed earnest. He even told me they'd clean inside my window sills -- and he pointed to where he'd clean. Amanda then told me he didn't say this. She also posted on my BBB complaint that she thought nothing would make me happy. Everything she did (and didn't do) after the clean added insult to injury. This was my first time trying to have someone clean my house. It's been a crappy experience thanks to Amanda Joy. If someone hires a service, is unsatisfied, communicates with the business, and is open to the company returning to fix the problem -- but the company doesn't -- and doesn't communicate -- then the customer should be free (without retaliation), to post their experience so that others can have eyes wide open if they want to enter into business with that company. I have learned from this though -- I'm getting written estimates this time -- stating what will be done. It's noteworthy that the "review" feature is not enabled on the Amanda Joy Cleaning, LLC Facebook page.

Horrible service and an even more horrible reponse to complaints. The owner does not give clear quotes. The team was an hour late with no updates or apologies. I was charged $275 for a "Deep Clean"? More like 2 hours of nothing. Had to redo the entire house. Smeared mirrors, footprints all over hardwoods, and dirt under all throw rugs. The crew never even went down to the basement as promised. Problems too long to list - but if you have wood floors watch how they clean - with water and vinegar? Even after you leave out a bona mop and cleaner for them to use. To make things worse, all business is done by text. A partial refund was promised and I was even told it was in the mail and it never came. The responses to my complaints were unprofessional at best. Never picked up the phone to call, offered no apologies and sent child like texts in response to complaints.

This experience was dreadful! My sweet daughters bought a house cleaning services and naïvely paid in advance. Amanda, the owner of this company was a no call no show twice! She said she would refund the money in 7 to 10 days. She did not! So essentially she stole $200 from my children and stole my Mother’s Day gift! So, at much inconvenience, we are going to take legal action against Amanda if she doesn’t make a refund very soon. Angies list is a good website and should not let this company advertise on it. Shame on you Amanda Joy for keeping money that doesn’t belong to you and being such a disrespectful person. I will update the site weekly and let everyone know when my daughters get a refund.

They company never showed up to do service.

They were able to do it last minute so it worked out well.

They raised their price to $200/cleaning. They didn't show up when they said they would. You don't tell me when I'm having 12 people coming over for dinner that you're coming and then not show up.

Love her work! Our home shines and smells wonderful when the crew is finished ! They cater to our personal needs. Very friendly and professional. We have used their services for months now and look forward to each time they come! Wished We could have them every week !

Great. She and her crew are pleasant, thorough, and flexible. I ask them to skip some areas, and do something else instead- like windowsills or wiping down kitchen cabinets. Amanda checks at the end of the visit, and has things redone if not to her standards.