SANDMAN SALES YARD

They did not complete the job as agreed and still charged $862. We ordered 36 TONS of dirt. 18 were dumped in the hole, and 18 were dumped in mounds around the perimeter. When we contacted the manager/owner, Sean, he was incredibly rude and unprofessional. He started by telling us that dump trucks can't actually dump the dirt in a manner that will fill the hole because the truck might slide in and need to get towed out. Umm.. maybe you should tell the customer that to START with (Please take a moment to note, in the photo with the bill, that there is a star with the directives: Dump in HOLE in yard." He then asked us how we would like a $600 towing bill for a dump truck (rude). We sent him the pictures, and Sean's response, "Looks like a good job to me!" and "I stand by the quality of my worker's job." Well Sean, now we have to pay someone else $600 to come fix the job you didn't do, as you have piled 18 TONS of dirt where it doesn't belong. Huge waste of money, and a bad attitude. Our mistake? We trusted this business and paid in advance, in full.

Originally, we ordered the medium sized rock at the Sandman store. However, when it was delivered we realized that we would need more rock to cover the area in our yard. It was 1:00 p.m. on a Saturday and the store closes at 2:00 p.m. My wife called and made the order. Within 20 minutes, the delivery of our smaller rock was made. Sandman was a pleasure to work with.

I went to the yard, with a sample of the stone I needed. They matched up the kind of stone I needed perfectly. The price and delivery charge was very reasonable. They delivered my stone very promptly, on the day I needed it.