Nature's Corner at Glass City Landscape

They cut down bushes they weren't suppose to and they lied about it. They have been very difficult and rude to work with. The company's owner was bad to deal with. I was thoroughly disgusted with them. He yelled at me over the phone. He quoted me for 48 bushes and only put in 32. He didn't overcharge me there. He chopped out two cotton aster trees that were suppose to be left in. They put in three hydrangea bushes that were disgusting. He didn't replace it with the cotton aster they cut down. It was in the plan not to take it out.

He listened to what we wanted and put together a plan that was perfect for us. Keith was great to work with from start to finish we love the finished product . I would and already have recommended him and natures corner to friends. We plan on having him come back out and work on our backyard more. Thank you Keith and natures corner

I started to look for new landscaping during the summer of 2012, but partly because of the heat, I didn't concentrate on it until fall. There is some waiting involved for the landscapers to come to the house for an evaluation, and then additional time for them to respond with a landscape plan. Unfortunately I waited for the first nursery to offer a plan before checking with the second nursery, etc. Time would have been saved if I had investigated them concurrently. I decided to order plants at Nature's Corner on Oct 25. They said that planting could be done any time before the ground freezes, which sometimes is even as late as the end of December.
Our installation was done on Nov 13, 2012. All seemed to go well that day (but see * below) and I followed directions for watering for the next several weeks. As it got colder I didn't want the hose to freeze, so it meant bringing it in and out of the garage for each watering. So keep in mind that earlier planting would make the watering a bit easier. Another reason to plant earlier would be that there would still be a larger variety of plants to choose from. In Oct, some plants were out-of-stock for the rest of the season. Even so, I was able to choose nice plants from those remaining. It seemed that the plants at Nature's Corner looked healthier than at some other places. And I noticed turnover in stock from one week to the next. Their nursery is very attractive, both indoors and out.
When the landscaper suggested purchasing aluminum edging, I inquired about colors. There were no color samples available. I didn't want black or green, which he suggested as options. Later I looked online and found additional colors and decided to request bronze. He said that bronze would cost a bit more. I said that was OK because I thought I would like the color, even without seeing a sample. When installed, I was happy with the color. But I think they need to have color samples on site.
* After the planting was completed, I noticed that the landscaper was wrapping black tape (that looked like electrical tape) around the base of the branches and the trunk of the hydrangea tree. I asked why and he said it would help the tree through the winter and the tape could come off in the spring.
In the spring, nearly everything was growing well. Only a few of the bulbs didn't grow. As soon as buds started to appear on the trees, I noticed that the front portion of the hydrangea tree was dead, where it had been wrapped with black tape. After looking more closely, I could see dark parallel cracks in the bark of the trunk below the tape. It appeared that the front section must have been damaged/cracked during planting and the tape was used to try to hold it in place. Damage was not disclosed at planting time.
A second problem is that the aluminum edging doesn't contain the mulch in some places, where the edging is so low in the ground that it is barely visible. Spring rains caused overflow of water and mulch onto the lawn in several places. Still, each time it rains, mulch has to be picked out of the lawn and put back into the bed.
I thought that problems occurring during the first year after planting would be corrected. This must have been stated only verbally, since I couldn't find any written policy. When I first noticed the problems, I started calling Nature's Corner. Either someone took a message, or I left a voicemail message. This continued almost on a weekly basis and calls weren't returned. On May 31 I went to Nature's Corner to ask about the problems. The cashier said that the landscaper wasn't there at the time, and her suggestion was to cut off the dead part of the tree. She said I needed to complete a form to have the landscaper talk to me about the edging problem, so I did. More weeks passed. One day during the third week of June, a nursery truck arrived about 7:30 AM. The landscaper was walking around the property and eventually saw me at the door. He had removed the tape and the dead portion of the tree. He said if I wanted the tree replaced, he would sell it to someone else, and that more soil was needed for the edging problem. He said he'd work on it one of the days during the last week of June, but he didn't return. At this point (months later), if corrective action would be offered, it would probably be a risk not worth taking.
Meanwhile the hydrangea tree flowered profusely with gorgeous blooms. The missing section created asymmetry for the remainder of the tree. The tree was quite symmetrical before it was damaged. I tried to tie up some of the branches on one side since it was heavier there. We put stakes to hold the tree in place since it doesn't take much for it to lean. Until the roots become more established, the root ball tends to move. In time I expect the tree will fill in and become symmetrical again. We're going to try to raise the aluminum edging in the problem places so the mulch won't overflow. All of the bushes seem healthy, and we planted a lot of flowers (annuals) throughout the mulch.
Nature's Corner has good quality plants, it's a nice place to visit and on earlier occasions the staff was very helpful. I was surprised that the follow-up by them was poor. I had expected follow-up months ago, with possibly a partial refund in lieu of corrective action. Overall I can't rate them as a failure. It was the events (or lack of) following the installation that were poor.

They came when they said they would, they provided a concept design and a cost estimate. We went to their office and saw the plants they suggested. They removed all the old plants and installed the new landscaping and we are very happy with it. Everyone we dealt with was very professional. We will call them again when we need more work done.

Always a pleasant experience.

They are excellent people. They are friendly, they know what they are doing, and they showed me a cheaper way to do what I wanted with still getting the same results that I wanted. I wanted a tree in my yard but I didn't want to have to worry about the roots getting into my pipes so they recommended a smaller tree that would work well. They basically talked me through things and showed me how to do things myself. They were very friendly and they weren't pushy; they introduced themselves to me but then said they'd be over here if I needed them or had questions. They let you do your browsing then they come see how you are doing so they can get you what you need.

They are pretty knowledgeable. They are really nice about telling you what to buy and where it should go. I spent about $500 to $600 when I last visited them. I like them since they are very helpful. The workers over there are good. I would use their services in the future too.