Carpets by Otto

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The finish was poor in a number of areas so contacted Shaw Flooring (the makers of the hardwood flooring). They came out, evaluated, and said they would replace the flooring. I contacted Carpet's by Otto, let them know the flooring was inspected and would be replaced.....my only stipulation was I did not want AAA Construction to do the work because of sloppy work not related to the quality of the material. I have made a dozen calls and sent 3 certified letters asking when they're going to take care of this.....still nothing after 3 1/2 yrs. Carpet is HORRIBLE. So much so that we're replacing it. Again, they ignore all attempts at getting this resolved.

We ordered our carpet and had specific details about which parts of the floor were to be carpeted. they did not carpet all the areas that we requested, though they left us with the carpet to cover those areas. We called them back to come and look at it. The first person they sent said there wasn't enough carpet to complete the job. There clearly was. after a few more weeks we finally got a manager to show up who agreed with us that there was plenty of material left to complete the job. At least 2 weeks later somebody finally showed up to get the job done. They were entirely unapologetic about the ordeal.

Great, very friendly installers!

When we explained what type of carpet we needed, the reps at Carpet's By Otto were right there leading us to the carpets that would do the job we needed (1 room as an office; the other room as a living room).
We asked a lot of questions, and were always greeted with a pleasant answer.
With regard to our ceramic tile purchase, Greg not only showed us several samples, he showed us the different ways tile could be laid out to create patterns if we wanted that.
It was a pleasant experience from beginning to end.

We were very happy with them; they did a good job when they said they would and we had no problems with it. I will use them again in the future.

They were economical, friendly, and they just did a good clean job. They were here when they said they were going to be here and the job was finished before they said it would be finished.