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About us
Locally owned and operated security company. Services mainly central Ohio, but we have clients all over the state. Technicians must pass a background check. Operate local central station 24/7. Uses one local contractor with whom business has been done with for several years. State licensed fire contractor. Company and/or representatives are licensed by local municipalities as required. Have won the consumer choice award for several years.
Business highlights
Emergency services offered
34 years of experience
Services we offer
Home and commercial security system installation and monitoring. Also install and service card access and camera systems.
Services we don't offer
Medical monitoring, non-monitored installations and service.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Reviews
4.736 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 8% | ||
| 6% | ||
| 3% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 36 reviews
Richard S.
Dec 2017
Love the local dispatchers who know the area and answer on the first ring. Don't love the fact that I could not get out of my 3 year contract after I moved 2 years into the contract. Make sure you write in a clause that says if you terminate ownership in the property then you can exit the contract. I was not happy.
Jerry B.
Oct 2017
I've had them for about 10 years. I have never had any problems with them. I am happy with their service.
CONNIE J.
Aug 2017
Couldn't be better. They are a local company, very responsive, explained the system well, and are prompt in answering. We set the alarm off a couple of times by accident and they did exactly as they said they would. We have a contract with them and have recommended them to friends.
Debra E.
Aug 2017
Our relationship is over 20 years & counting. Cannot recall there ever being a single negative event.
Martin S.
May 2017
Installation went well. No problems so far.
NETTIE W.
Apr 2016
Mika took his time to show me what is wrong, he also printed out for me how to bypass certain entry that I didn't know about. He was in depth.
Response from Sterling Protective Services Inc
"Thank you for the positive review that you gave us. We appreciate it and are so glad that you were pleased with our work."
Carl B.
Feb 2016
.
Response from Sterling Protective Services Inc
"Thank you for the positive review that you gave us. We appreciate it and are so glad that you were pleased with our work."
Gregory C.
Jul 2014
Both technicians and salesperson were very knowledgeable and punctual. There were discussions around products and what would best fit our needs. They didn't try to sell us on the most expensive package. The installation was quick and painless. The technician provided other insight on how everything worked. They gladly accepted the Angie's List coupon and the monthly fee is very manageable. I will gladly recommend their company to anyone.
Response from Sterling Protective Services Inc
"Thank you very much for your review. We appreciate your business and your honesty. To show our thanks we have credited your monitoring bill for 2 months. Again thank you for your trust and business."
Saijal L.
Jul 2014
They were the ones who serviced the house before. I think they have a good product.
Response from Sterling Protective Services Inc
"Thank you very much for your review. We appreciate your business and your honesty. To show our thanks we have credited your monitoring bill for 2 months. Again thank you for your trust and business."
Mark G.
Jul 2014
I have been very impressed with the professionalism, knowledge and service provided by Sterling Protective Services. We used them to install a full system when we built a new home a few years ago and were very impressed, so when we sold that home and bought and renovated a 20-year old home we had them install a system once we moved in. They are a local company that is great to work with and provides very personalized customer service. The installation may be a little more expensive than som eother providers, but the monthly fee isvery reasonable and the service and attention to detail is well worth it!
I gave them a "B" fpr price, but it is definitely worth it!
I gave them a "B" fpr price, but it is definitely worth it!
Response from Sterling Protective Services Inc
"Thank you for the kind words and good review! we appreciate your feedback."
NETTIE W.
Jan 2014
They were nice, explained everything well, reasonably priced, and helped me with my problems. I will use them again.
Response from Sterling Protective Services Inc
"Member, We appreciate your excellent review on Angie's List. Our goal is provide excellent services with excellent customer service. Thank you very much. To show our appreciation, we would like to give you credit for 1 month of monitoring. Again, thank you. Sterling Protective Services, Inc."
Bridget P.
Dec 2013
Great! Now that I am a few months into my contract, I can say I made the right decision. I interviewed several companies and almost gave up the idea of having a security system. However, this company stands by their product and service.
For example, they told me upon installation there would be weekly tests on their end to make sure the communication was good between their office and my system. Once there was an issue, someone called immediately, and stepped me through trying to reset the system.
Unlike the big name security companies, Sterling calls the police BEFORE trying to find out if the alarm is for real. THis is comforting, as I would not want an intruder taking off with all my goods while the office is trying to reach me on a cell phone.
Finally, I like that you can pay a year of monthly fees in advance and receive one month free service.
I would highly recommend giving a locally owned company such as this one a call...
For example, they told me upon installation there would be weekly tests on their end to make sure the communication was good between their office and my system. Once there was an issue, someone called immediately, and stepped me through trying to reset the system.
Unlike the big name security companies, Sterling calls the police BEFORE trying to find out if the alarm is for real. THis is comforting, as I would not want an intruder taking off with all my goods while the office is trying to reach me on a cell phone.
Finally, I like that you can pay a year of monthly fees in advance and receive one month free service.
I would highly recommend giving a locally owned company such as this one a call...
Response from Sterling Protective Services Inc
"[member name removed], We appreciate your excellent review on Angie's List. Our goal is provide excellent services with excellent customer service. Thank you very much. To show our appreciation, we would like to give you credit for 1 month of monitoring. Again, thank you. Sterling Protective Services, Inc."
Gayle G.
Nov 2013
Fine
JIM H.
Jun 2013
They promised they would deliver the DVR fundtion that we wanted. They installed a DVR that did not do that.
Since they broke their promise, they should have removed it at no charge. Instead they charged a $350 labor charge.
If we did that with our customers, we would not have any. That is why I would never recommend or use this company again.
Since they broke their promise, they should have removed it at no charge. Instead they charged a $350 labor charge.
If we did that with our customers, we would not have any. That is why I would never recommend or use this company again.
Response from Sterling Protective Services Inc
"We tried very hard to accommodate the member. We feel that the sales representative went above and beyond of what is expected of him. The member was asking for DVR functions that are very difficult to find. Because of this, we agreed with the member to allow the DVR to be used for 2 weeks to see if it was acceptable to the member. After the 2 weeks if the member was not satisfied, we would remove the DVR and return the deposit made by the member. The member agreed to pay for the installation of the DVR which was to be billed based on time and material costs. This cost was separate from the DVR cost. After the DVR was deemed to be unacceptable by the member, we emailed the member and asked him if he was going to pay for the time and material installation of $157.50 or if he wanted to deduct that amount from his deposit on the DVR. The member did not respond, therefore we deducted the amount of $157.50 from his $500 deposit. He was refunded $342.50 which is the $500 deposit minus the $157.50. There was never a promise of any kind that this DVR or any DVR would be acceptable to the member. The very fact that the member received the DVR on trial shows that the sales representative was not sure if the DVR would function as the member wanted. The member agreed to the trial, therefore he was also aware that the DVR might not do want he wanted it to do. To hold us responsible for something that did not meet his expectations, when he clearly was aware that the DVR might not meet his expectations, is unreasonable. After the member rejected the DVR, our sales representative researched a different DVR for him, at the member’s request. The member thought our cost was too high, so he took the information that our sales representative had researched for him, and bought the equipment from another company. We did nothing unprofessional; in fact we did everything within our power to make the member happy. His refund was issued in January of this year, and five months later he gives us a failing grade and calls us unprofessional? We were not. We were completely professional and very accommodating."
Dan C.
May 2013
The installer was fast, efficient, pleasant and didn't make a mess. He was very thorough and patient while explaining the various procedures.
PATRICIA S.
Feb 2013
unknown
Dr. V.
Aug 2012
Sterling Protective Services gives a discount to veterans. I was very pleased with them. They were very good.
Response from Sterling Protective Services Inc
"Thank you for the great report! We appreciate your feedback and are happy that you are pleased witht he system and the work we did."
Susan G.
Jul 2012
Ron (the salesperson) was on time for our initial appointment and was very informative, this was our first experience with an alarm system, and he was so very helpful and a nice person. He did a great job. He did not try to over sell, just gave us exactly what we needed. Jessee was the installer and he was also very helpful, fast and efficient, and very nice. He also gave us some helpful hints regarding security in general. He was on time, and did a great job. We couldn't ask for a better experience. I love how easy it is to set the alarm, we have a remote and it is great. Our alarm is working great and we now have peace of mind when we leave the house. I can't begin to explain how great it is to feel safe and not worry. I feel like we are in good hands with Sterling.
Response from Sterling Protective Services Inc
"Thank you for such a nice report. We appreciate your trust in us."
Joe B.
Apr 2012
Great Job. Excellent tech who cleaned up after himself. Very professional.
Response from Sterling Protective Services Inc
"Thank you for your kind words. We appreciate your feedback and your business."
Lisa P.
Apr 2012
Ron was on time for initial consultation was very helpful with my questions and some (what thought) unusual circumstances. Eric performed the installation quickly and efficiently.
Anne F.
Jun 2011
They certainly came and gave me an estimate when they said they would. They came in for the installation as they said they would. Everything really has gone fine. I would recommend them to others. The workers that actually came out to do the work were fine. The price was good.
Response from Sterling Protective Services Inc
"Thank you for your kind words. We appreciate it."
DON G.
Jan 2011
Very well. Estimate on time and accurate. Mark was thorough and informative with his evaluation. Jesse installed and did a very good job.
Response from Sterling Protective Services Inc
"Thank you for the goos report. We appreciate it. Sam"
Joe B.
Jan 2011
Mike Fisher, the installer, was professional and knowledgeable.
Response from Sterling Protective Services Inc
"Thank you for the good report. We appreciate it. Sam"
EDMUND W.
Dec 2010
Mark worked out the quote. Mike installed. All very satisfactory.
Response from Sterling Protective Services Inc
"Thank you for your positive review. We appreciate it. Sam williamson"
JENNY M.
Sep 2010
Went very well. Very knowledgable and considerate service person.
Response from Sterling Protective Services Inc
"Thank you for your kind comments. We appreciate your business. Sam Williamson"
Licensing
Bonded
Insured
State Contractor License Requirements
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FAQ
Sterling Protective Services Inc is currently rated 4.7 overall out of 5.
Monday: 12:00 AM - 11:30 PM
Tuesday: 12:00 AM - 11:30 PM
Wednesday: 12:00 AM - 11:30 PM
Thursday: 12:00 AM - 11:30 PM
Friday: 12:00 AM - 11:30 PM
Sterling Protective Services Inc accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Sterling Protective Services Inc offers free project estimates.
No, Sterling Protective Services Inc does not offer eco-friendly accreditations.
No, Sterling Protective Services Inc does not offer a senior discount.
Yes, Sterling Protective Services Inc offers emergency services.
Yes, Sterling Protective Services Inc offers warranties.
Sterling Protective Services Inc offers the following services: Home and commercial security system installation and monitoring. Also install and service card access and camera systems.
Medical monitoring, non-monitored installations and service.