Landscape Design Build Firm. Everything from design to installation and everything in between
Arbors, Decks, Fireplaces and Fire Pits, Landscape Lighting, Natural Stone, Pergolas, Planting, Walls and Columns, Waterfeatures and fountains, We offer landscape design services as well as landscape installation. Services including Patios, and Snow Removal
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Number of Stars | Image of Distribution | Number of Ratings |
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75% | ||
8% | ||
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8% |
This was a 4-5 week project, with 3 men working full-time every week day and a couple of Saturdays. Simply put, their communication was great and effective, every morning and every end-of-day. The deck has some weird angles, and they did very well here to ensure the sturdiness of the deck. The deck required 9 vertical support beams, each at a different height placed on/in sloped earth. Ensuring this deck is level was a chore. They did it.
We used PVC decking, cable railings, and LED lighting under the hand rails. All of these are on the higher-cost end of materials for these matters. We left a unique tree emerging through the middle of the deck floor, which they worked around. They cleaned the area daily. The deck looks awesome, and even the building inspector said it was the sturdiest support structure he'll see this year.
They removed old pool equipment housing, cleaned up the area, groomed the soil, leveled the soil, leveled the A/C unit, filled holes and installed ornamental stone. The housing was rebuilt bigger and better with new cedar and a high-quality gate.
They fixed a faulty downspout near the work space, placed an enormous 4'ft stone in as a step, and removed 3 dying fir trees, cleaning up as if to appear that no trees had ever been there.
We're very happy. Fred's done several jobs for us including rebuilding and reshaping a stone wall, a large circular stone patio, replacing 3 trees on the opposite side of the house, and more. He does great work, and we trust him and his crewmen.
"[removed member name], Sorry we had such a delay getting to the repair work on your patio we typically are booking work 2 to 3 months in advance. I am also sorry that you are experiencing issues with the work that has been completed. As mentioned I did have the regional sales representative and technical representative from SEK come out to the house and look at the patio with us. They determined that the sealant was in fact not a failure and that the joint sand stabilization was in fact working. The analysis that they gave me which i passed on to [removed member name] was that all patios sealed or other wise need to have a regular maintenance a few times a year which would include spraying the patio clean with a jet nozzle removing dust, dirt and other debris. They also recommend spot treating any sand that has been removed during this process. In order to have the best success against weed infiltration it is also recommended that the lawn and landscape beds are maintained and kept free of weeds. If you would like to call Jay or Tony from SEK to get their direct opinions i would be happy to give you their contact information. To address the loose brick that was mentioned. We did examine the patio when i met the Sek reps and we did not find any loose bricks in the repair work that was done. I discussed this with [removed member name] and said i would stop out again to look for any loose pavers, which i did later in the week and everything seemed like is was ok and hearing this is new news to me. The area that was repaired was an area that was dug up when the Chimney repair work was being done. Their excavation was said to be around 16' deep and the repair was very difficult putting all of the pieces of the paito puzzle back together, in fact not all of the product was still intact and we had to use concrete in parts of the repair. Anytime there is this type of excavation without proper compaction all the way up there can be issues with settling. I do understand your frustrations with this process. I do stand by all of the work that has been done and the men who work for me that did the work. I also agree with the assessment made by the men from SEK and believe that proper maintenance is a key to having a clean and weed free patio. That being said i would like to offer you 2 free cleaning services at no charge to help remedy any future problems that you may have. We can do 1 this fall and 1 this spring if you would like us help get things back on track. Please let me know if you would like this free service by emailing me at [email protected]. Ultimately i want you to be fully satisfied by the work that is done. Please let me know how you would like to proceed. Thanks, Fred"
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