Granite Transformations
About us
We offer exceptional kitchen and bath remodeling services for homeowners looking to transform their homes. Our certified professionals are known around the world for their extraordinary craftsmanship. Granite Transformations are known for providing the best products and customer service to our clients. We can give you the kitchen you have always wanted. Contact us today to get a free in-home consultation and learn more about our products and services.
Business highlights
Services we offer
Cabinet Refacing, Ceramic Tile, Countertops, Kitchen & Bathroom Remodeling, Marble and Granite, Plumbing, Restoration
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 8% | ||
| 4% | ||
| 4% | ||
| 4% |
The installers completed everything in under five hours that day and were careful in all steps. Jose and his crew explained the entire process to us, put down paper to cover the wood floors so no damage was done to the floors and then cleaned up after all the work was done. The new counter-tops look amazing. The old laminate counter-tops dated the kitchen so much and now it looks modern and new.
The copper mosaic back splash is absolutely stunning, but we noticed after they left on the installation day that there were no green accent tiles in the copper back splash as was shown on the samples we looked at the day we signed with them. I called GT the next day on a Sat and was pleasantly surprised to get a return call from John the owner within 30 minutes. He apologized and told me he would send a rep out the next week to allow us to pick out green accent tiles and then would schedule installation of them. They explained that the tile manufacturer in Italy had apparently discontinued the green accent tiles on that particular design.
One week later we selected the green tiles to match the copper mosaic back splash and three weeks later Willie and Chris came and installed dozens of accent tiles (1 x 1 size) on the back splash in three hours. I truly appreciate the effort for them to make my back splash right. The finished products are exactly what I expected and have made our kitchen look stunning! I would not hesitate to work this company in the future or to recommend them to others.
Update: We noticed an issue a little while ago with our countertops warping. Our peninsula in particular was bowing and separating from the cabinets beneath. I called Granite Transformations and they diagnosed the problem (which I feel should have been noted before installation occurred). For whatever reason there was a missing support board under the countertop in the middle, so the weight of the new countertop was causing it to bow. Even though I was irritated that this hadn't been identified before the installation, Granite Transformations was eager to fix it for no cost and in a timely manner. We remain highly satisfied with Granite Transformations.
The franchise was fairly new to the area in 2009. The material is quite interesting and attractive and has some green qualities that I was looking for. The initial visit and sales pitch as well as initial drawings were all fine. The job started on time but there was a discrepancy between the understanding of what I wanted vs the dimensions on the actual drawings. A shower seat was placed but the new walk in shower was shorter that what I requested. The seat had to be rebuilt as since it was my oversight, in not measuring the distance myself, I was told that I would have to pay the difference for material costs (additional $2500). I was fine with it and the additional projected timeframe. The goal was to complete the job within 6 weeks as opposed to the 2 week time frame that I was originally given. Again, it was my error and I was fine with the delay as they were able to complete the hall bath within the 2 week time frame so that it was useable for our family.
A new seat was constructed but the previously poured shower pan was not replaced. The rest of the project took 3 months to complete, well beyond the 6 week estimate. 3 months after completion, the master bath shower leaked, resulting in damage to the ceiling in our family room which is located directly below the master bathroom. I contacted GT who sent someone out to explore the leak. He cut a hole in the ceiling, found the area dry to the touch, tried to recreate the leak but could not and caulked the whole shower. 6 months later, the same thing happened. Again, I contacted GT and they sent someone out to examine the issue. They cut an additional hole in the ceiling and recaulked the shower again. I was told that they would come to repair the hole in the ceiling. To date, this has never happened.
2 years after my first experience, I contacted GT to replace the vanities in 2 smaller bathrooms and the workmen were joking that they were surprised that I contacted them again since they assumed, somewhat correctly, that I was not a fan of their previous work. They did complete the vanity replacements without too much hassle and did so in a timely manner. My goal was to have matching countertops in the 3 bathrooms thus the desire to use the same material. I asked the workmen at the time if they could contact the person who did the ceiling repairs and they indicated that "he was the glue that held the company together" and now busy with the expansions of the franchise. I never heard from the company again.
The shower leaked, yet again, between 2012 and 2014. I recaulked the shower myself every 6-9 months.
I decided to contact a different company to rebuild the shower in the MBR. During demolition, they discovered (and showed me) that the shower seat and the poured shower pan had a 2-3 inch gap between them and that significant water damage had taken place in the flooring beneath the shower. This was the actual cause of the leak and was due to the shift in the seat location, which was my request, but the decision to not replace or repour the shower pan was a decision in which I was not included. In addition, during the recent rebuild, it was found that the shower drainpan was not sloped correctly, the drain itself was not angled correctly and the flooring was a mishmash of several pieces of wood pieced together and attached to the subfloor.
$12800 later, I have a fully functioning walk in shower and no leaks in my family room ceiling.
I will not use GT again, despite the fact that I still like the material and the personnel were individually helpful and polite. As a beginning franchise, they may have bitten off more than they could chew. I was told, at the time, that I was one of their larger jobs and that they were very excited about the opportunity.
"Hello [member name removed], I appreciate you sharing this experience with us. I was aware of some of this but, certainly not all of the frustrations that you had in the process of us trying to get your home project complete. I was the original point of contact with you and I still recall us designing and planning this project for you and your family. I am truly sorry for the lack of follow through on my companies part. There is no excuse for that. When we started in 2008 in the central Ohio area, I began the business with two partners and we certainly had a lot to learn. Since that time, I have become the sole proprietor of the company and I now handle most all of the client interaction when a situation arises that needs some additional attention. I wish that I had been the one handling the issues for you all along. I would love the opportunity to come out and fix the ceiling and try and make this right. This is the first time I have heard most of this and I would like to do whatever I can to help restore our companies reputation with you. We have built our name on great service and it is clear that we failed to do so for you and your family. While I will be investigating this internally with my staff, I am more interested in finding responsibility that I can accept, than blame I can find for others who are no longer here. I apologize sincerely and I hope to hear from you soon. I will also follow up with you by phone to apologize. Sincerely, John-Marc Brooks"
The service makes this company worth using! We had them remodel our shower and it looks awesome first of all but (hey we picked awesome colors).
Anyway to what we should talk about we had the grouting crack and a little water got behind the wall so we called them and 2 days later they came and looked at it and said that's not right and scheduled a couple days to completely redo the shower to ensure not only that section but to ensure there's no mold etc.
Awesome service!!!!! And lets face it anyone can do work but only quality companies will stand behind what they do
The sales rep was very helpful and informative and fair. She took as much time as we needed to make a decision. The cost was split into 3 payments. Initial down payment, second payment when they came to make the counter templates and the final payment upon installation. All the employees were fantastic, they took great care in my home and did an outstanding job. The finished product is beautiful.
I can provide before and after pictures if desired.
Licensing
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