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About us
Business highlights
Emergency services offered
23 years of experience
Services we offer
PLUMBING, DRAIN CLEANING, WATERHEATERS & BATHROOM REMODELING. GAS LEAK REPAIRS. DRAIN PIPE EXTERIOR INSTALLATION.
Services we don't offer
HVAC & AIR CONDITIONING.
Amenities
Emergency Services
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Reviews
3.04 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 50% |
Filter reviews by service
Showing 1-4 of 4 reviews
Debra R.
Oct 2006
Plumbing
Excellent. Really know their business.
Joseph L.
Jul 2004
Plumbing
THE PLUMBER WHO CAME OUT DIAGNOSED THE PROBLEM RIGHT WAY (WE HAD NO CLUE WHERE THE WATER WAS COMING FROM OR WHY) AND SAID THAT HE HAD SEEN THIS TYPE OF THING A FEW TIMES BEFORE. HE GAVE ME INFO ON HOW TO FIX IT MYSELF, I GUESSED THE CALL WOULD BE FREE THEN OR HE COULD DO IT FOR $150. HE COULDN'T GUARANTEE THAT HE WOULD DO WOULD PREVENT THE LEAK FROM HAPPENING AGAIN, BUT SAID IT WAS THE BEST FIX HE OR ANYONE ELSE COULD COME UP WITH. THAT SOUNDED FAIR ENOUGH. THE PROBLEM DIDN'T TAKE LONG FOR HIM TO FIX, AND AFTER HE WAS DONE I REALIZED I PROBABLY COULD HAVE DONE EVERYTHING (SHORT OF SHUTTING THE WATER OFF AT THE STREET, WHICH WOULD HAVE COST ME $80 ANYWAY) MYSELF PRETTY EASILY. HE THEN WALKED AROUND MY BASEMENT, ANSWERING SOME PLUMBING QUESTIONS I HAD REGARDING AN UPCOMING REMODEL, AND EVEN POINTED OUT MY WATER HEATER WAS DEFECTIVE (VERIFIED BY ANOTHER COMPANY) AND SHOULD HAVE BEEN REPLACED THROUGH A MANUFACTURER RECALL 10 YEARS AGO. HELPFUL, COURTEOUS, AND GAVE ME MY MONEY'S WORTH.
CAROLYN R.
Jun 2004
Plumbing
THE KITCHEN FAUCET WAS REPAIRED. THE HOT TAP ON THE BATHROOM FAUCET WAS REPAIRED. HOWEVER, THE COLD TAP REQUIRED A PART THAT HAD TO BE ORDERED. THE FEE OF $249.00 REPRESENTED PAYMENT IN FULL FOR THE ENTIRE JOB, INCLUDING ORDER OF THE NEEDED PART FOR THE COLD WATER TAP. I RECEIVED A MESSAGE FROM THE PLUMBER THAT THE PART CAME IN AND THAT HE WOULD CALL ME BACK TO SCHEDULE AN APPOINTMENT. AFTER MONTHS OF ME CALLING THE OFFICE, AND LEAVING MESSAGES WITH NO RESPONSE FROM ANYONE, I FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU. THEY ATTEMPTED FOR SEVERAL MONTHS TO CONTACT THE COMPANY AND GET A RESOLUTION FOR ME. THEY WERE UNSUCCESSFUL, IN THAT THE COMPANY DIDN'T RESPOND TO THEM EITHER. THEREFORE, THE BETTER BUSINESS BUREAU LODGED AN UNSATISFACTORY RATING FOR CHRISTOPHER COLUMBUS PLUMBING IN REFERENCE TO THIS DISPUTE.
Response from CHRISTOPHER COLUMBUS PLUMBING
"WE MAKE EVERY ATTEMPT TO REMEDY SITUATIONS LIKE THIS THAT ARISE. WE ARE CURRENTLY INVESTIGATING THIS AND WILL MAKE EVERY ATTEMPT TO SATISFY THE CUSTOMERS REQUEST FOR A RESOLUTION."
JUDY M.
May 2004
Plumbing
I CANNOT GET THEM TO RETURN MY CALLS TO DO THE JOB. They removed a toilet for me so I could have tile work done but they never came back to put it back in. THE TOILET HAS BEEN SITTING IN MY HALLWAY. Another company came in to install the toilet.
Response from CHRISTOPHER COLUMBUS PLUMBING
"WE INVESTIGATED THIS REPORT, AND OUR RECORDS SHOWED THAT THE INITIAL WORK WAS COMPLETED IN A SATISFACTORY MANNER. HOWEVER, WE ALSO SHOW THE FOLLOW UP CALLS MAY HAVE OCCURED DURING A TIME THAT OUR EMAIL SCHEDULING SYSTEM AND AUTOMATED OFFICE PHONES WERE BEING UPGRADED. ALTHOUGH WE STRIVE TO MEET OR EXCEED A CUSTOMER''S EXPECTATIONS, SOMETIMES WE HAVE TROUBLES OUTSIDE OUR CONTROL. ALTHOUGH IT IS A SMALL PERCENTAGE (LESS THAN 1%), WE ARE ALWAYS LOOKING FOR WAYS TO ELIMINATE THESE TYPES OF SITUATIONS."
Anne H.
Jul 2003
Plumbing
FIRST TIME SHOWED UP AND WATER HEATER WORKED FOR ABOUT 12 HOURS. DIDN'T RETURN CALLS FOR OVER A WEEK (NOTE:WITHOUT HOT WATER). WHEN FINALLY CALLED, OFFERED A GIFT CERTIFICATE TO COMPENSATE FOR INCONVENIENCE. REPAIRED HOTWATER HEATER, BUT NEVER RETURNED CALLS WHEN CALLING FOR GIFT CERTIFICATE.
Response from CHRISTOPHER COLUMBUS PLUMBING
"WE HAVE NO RECORD OF THIS PARTICULAR SITUATION, BUT SOME OF THE INFORMATION SEEMS INCORRECT. WE HAVE NEVER BEEN THE ONLY WARRANTY COMPANY FOR ANY BRAND OF HEATER. DURING THIS TIME, WE WERE DOING A LOT OF WARRANTY WORK FOR AMERICAN WATER HEATERS (WHIRLPOOL-LOWES) AND HAD TO CONFORM TO THE PARTS, SCHEDULING CRITERIA, AND PAYMENT FORM OF THE MANUFACTURER. WE DISCONTINUED ANY WARRANTY SERVICE WITH THEM DUE TO SIUATIONS LIKE THIS. THEIR POLICY ALLOWS ANY PLUMBER TO WORK ON THE HEATERS. HOWEVER, OUR CONTINUED WORK ON THEM MADE US A COMPANY REFERRAL FAVORITE FOR WHIRLPOOL. BECAUSE THE MANUFACTURER PAYS FOR THE SERVICE, WE ARE MANDATED TO NOT DEAL DIRECTLY WITH THE HOMEOWNER. AS FAR AS THE GIFT CERTIFICATE IS CONCERNED, WE WILL LOOK INTO THIS A LITTLE FURTHER TO REMEDY THE SITUATION."
Licensing
Bonded
Insured
State Contractor License Requirements
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FAQ
CHRISTOPHER COLUMBUS PLUMBING is currently rated 3.0 overall out of 5.
CHRISTOPHER COLUMBUS PLUMBING accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
No, CHRISTOPHER COLUMBUS PLUMBING does not offer free project estimates.
No, CHRISTOPHER COLUMBUS PLUMBING does not offer eco-friendly accreditations.
No, CHRISTOPHER COLUMBUS PLUMBING does not offer a senior discount.
Yes, CHRISTOPHER COLUMBUS PLUMBING offers emergency services.
No, CHRISTOPHER COLUMBUS PLUMBING does not offer warranties.
CHRISTOPHER COLUMBUS PLUMBING offers the following services: PLUMBING, DRAIN CLEANING, WATERHEATERS & BATHROOM REMODELING. GAS LEAK REPAIRS. DRAIN PIPE EXTERIOR INSTALLATION.
HVAC & AIR CONDITIONING.