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By Design Lawn & Landscape

With Angi since January 2000

4.1

(12) Verified Reviews

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Description

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Verified Reviews

A few reviews for this pro...
2.0

06/01/2014


Darrell V.

's but because of the holiday it would be Saturday. We stayed an extra day in the house so that I could meet with them. We only had a bed and NO furniture. It was a little inconvenient but I wanted to get the grass cut. Nobody showed up by approx. 4pm so I tried to call again and got no response. I asked a neighbor to watch out and see if it was mowed after we left. I called her the next day and she said nothing had been done. I have just called Mike and cancelled his service. Another mower has agreed to get it mowed TODAY. Today is a Sunday so I really appreciate the effort.

Description of Work
Called Mike at By Design and told him we were just moving in and was going to need several things done to get the yard in shape as house hadn't been lived in for several months and the grass was badly in need of mowing. I was referred to him by the mowing service that was doing the house when it was up for sale. They didn't want to do it anymore since it was out of his usual service area. When we got to the house the house the next day the quote was in the mailbox as promised ( a good sign), I called again to set up mowing and hopefully meet with someone to discuss the other things I wanted done. I was told that they usually serviced my area on Friday

Category lawn service

3.0

08/30/2013


Adam H.

it was below average. What we asked for versus what we got was not, it was very general. The direction was terrible, it was a good month after they came out from when they said they would come out. What we asked them to do, they did not do. They were supposed to come out in April, but they came out in May. They did not trim any of the bushes at all. They are terrible at returning phone calls and you need to be out there watching them.

Description of Work
I used By Design Lawn & Landscape for landscaping. They were supposed to etch and trim all the bushes around the house and re mulch all the beds.

Category landscaping,lawn service,mulch

5.0

05/10/2013


Theresa C.

Mike came out within a couple days of us calling and gave us an estimate which he left in the mailbox. I really liked this approach since I did not have to be readily available for the estimate. The quote was extremely reasonable. The day of the mulching a crew of two people came out to do the work. They were both courteous and cleaned up after the work was done. We look forward to hiring you again for mulching next year!

Description of Work
Cleaning out of beds, edging and mulching. Total cubic yards of mulch used was 7.

Category lawn service,mulch

3.0

07/05/2012


JOY G.

I have been a loyal customer for the past six years and they have been excellent in terms of mowing my lawn. In the last two months, their service has been sporadic. They have missed some weeks of mowing and my attempts to talk to them have been totally unsuccessful. I left over 6 voice mails for Mike Castle on the topic of missed lawn-mowing days and I have yet to receive a call back. It is quite disappointing. I felt that perhaps I fell behind on paying invoices so in one of the messages, I asked to be notified if that was the case and I expressed a readiness to address the problem. No call backs! Writing this report is my last attempt at "waking the company up from its slumber" and start engaging again. I am a loyal customer - I don't drop companies or barbers or service organizations just for price. I am usually willing to give them second chances as long I see honest attempts to improve. In the case of By Design, I am sadly out of options. Most probably, I will be moving on to another company.

Description of Work
This company performs weekly lawn-mowing for my house.

Category lawn service

5.0

06/13/2012


cynthia L.

The overall experience is good. The price is excellent. They are responsive, punctual, and professional.

Description of Work
I use By Design Lawn & Landscape for basic landscaping.

Category landscaping,lawn service,lawn treatment

5.0

12/19/2011


Cathy T.

It went very well. The owner was very patient. He asked lots of questions about what I wanted and took the time to explain everything to me. The company did a great job. The house looks much better. They removed all of the debris, leaves, limbs etc. I could hardly tell that they had been there.

Description of Work
The landscape plants in the front of my house had become overgrown. I had Tailored Lawn Service trim all plants and remove a dead schrub.

Category lawn service

5.0

03/25/2009


Estelle B.

Responded to a "prior customer" mail promotion. Called the number, left message asking for an estimate, and the next day came home and the estimate was in my mailbox. Again called the number, said the quote was acceptable; they promptly called me back to confirm the order. About a week later I came home from work and the mulching was done (I had told them time scheduling was flexible and I was not in a hurry; they would have done the work sooner had I asked). Looks great. I have used them a couple times in the past and I am always happy with how good the mulch looks. Really makes a difference!

Description of Work
Edged and mulched around front yard bushes and two trees.

Category landscaping,lawn service

5.0

09/04/2008


JOY G.

By Design is very reliable and dependable. They showed up on time. They cleaned up well after themselves. We have been doing service with them for four years and have never had any problems with them.

Description of Work
By Design sent someone who came and mowed my lawn for me.

Category lawn service

2.0

04/21/2005


GINA K.

THE FELLOW SHOWED-UP AND DIDN'T RING MY DOORBELL, SO I DIDN'T HAVE A CHANCE TO TELL HIM WHAT I NEEDED. HE GAVE ME AN ESTIMATE FOR ALL THE BEDS. I LEFT HIM A MESSAGE EXPLAINING HOW I DON'T WANT THE WHOLE YARD DONE, BUT THEN I NEVER GOT A CALL BACK. I DIDN'T WANT TO TRY AND TRACK HIM DOWN, SO I HIRED ANOTHER COMPANY.

Description of Work
CALLED THEM FOR AN ESTIMATE TO EDGE AND MULCH SOME OF MY GARDEN BEDS.

Category lawn service

1.0

08/04/2000


DEBORAH C.

I WROTE A LETTER TO THE COMPANY & HAVE YET TO SPEAK W/ MIKE CASTLE (OWNER) THIS COMPANY DOES NOT HAVE A CUSTOMER OR QUALITY ORIENTATION. KL

Description of Work
OLD EDGINGS WERE PUT BACK IN FLOWER BED, WHICH CAUSED MORE GRASS TO GROW IN THE BEDS. BEDS WERE NOT CLEANED OUT PROPERLY. MULCH WAS UNEVENLY APPLIED IN ONE PLACE IT WAS 5-6" & 1/4" IN ANOTHER. SKIPPED ONE BED.

Category lawn service

    By Design Lawn & Landscape

    With Angi since January 2000

    4.1

    (12) Verified Reviews

    Business Details

    Phone Number

    Address

    PO Box 322

    Hilliard, OH 43026

    Services Offered

    Lawn mowing, edging, mulching, tree planting and pruning along with shrubs, lawn irrigation systems, landscape design and installation & stone retaining walls.

    Services Not Offered

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    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    No
    Payment Options
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    Warranties
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