Our boiler stopped working in the early morning hours of Jan. 14. I called our home warranty company and put in a claim. Cutting a very long story short, after one heating company and one plumbing company had each come out two times over the span of 6 days and put on 3 new parts between them (a circulator, a pressure reducer and a section of new water line pipes), as well as recommended replacement of a 4th part (a drain/pressure release valve), our boiler still would not fire up. We were on our 6th day of being without heat in frigid (0-10 degrees) temperatures. Our warranty company was worthless and despite their assurances, did nothing to help. At 4pm on Jan. 19 after the plumber had left, the warranty company was unable to find any heating companies in their network that were available to come out that day/evening and fix our boiler. They were sending it to their "dispatch" team to call out of network companies and find one for us to come and fix it that night. I was also given the option to call companies on my own and, if I found one, to pay them myself and get reimbursed by the warranty company. We logged onto Angie's List and looked for reputable companies. We made about 10 calls - many companies didn't work on boilers or if they did were not available to come that evening. I found All Knight Heating and Cooling, which had great reviews, and called. Since it was after hours (by this time it was 6:15pm), I got an answering service. The answering service paged the on call staff, which was Jim, the owner. He called me within 5 minutes after I talked to the answering service. I explained our situation and what a nightmare it had been between the warranty company and the heating and plumbing companies that had come out, leaving our family without heat for 6 days. Jim explained that he didn't work with my warranty company (HomeGard), but he did work with another one that I happened to have a gas line only warranty with (ABC), but didn't have an open claim with. Jim said to let him call ABC and talk to them. He wasn't able to reach ABC, but offered to come out for FREE to look at our boiler. I expressed my skepticism to him and stressed that we really needed the boiler fixed that night and had to get any out of network company approved and I would then have to get reimbursed by the warranty company, especially if I couldn't get a claim opened up with the other warranty company (ABC). Jim calmly and kindly explained that he knows a lot about boilers and that because a lot of other people had come and messed with it, putting lots of new parts on, etc., without success in getting it working, this raised some red flags. He offered again to come and look at it for free and see if he could get our heat back on for us. He didn't want us to go another night without heat in that weather. Jim arrived around 7pm. He was extremely knowledgeable and informative, explaining things to me as he went. He was very thorough. In fact, he was the first person who had been out to work on the boiler during this whole ordeal who took off the individual panels in each room to check them. He did this to determine that the individual panels throughout the house all had auto bleeders (the other heating company and the plumber did not bother to check this and were trying to bleed the boiler system of air) and to see if any of the auto bleeders were clogged. After about 45 minutes of checking everything, he was able to determine that the problem was in the circuit wires on the small rectangular circuit panel in the boiler. He could manually get the boiler to kick on, but when turning the switch on, something wasn't sending the correct signals - something had shorted and the small circuit panel needed replaced. He didn't have the part in his truck. He called a co-worker, but he didn't have the part in his truck either, but he was going to check their office. Jim had to leave to head toward another call while he waited to hear back from his co-worker. He asked me whether, if they had the part, he could come back after his other service call and finish the job. I told him we really wanted heat that night and I would stay up as late as it took, but that if he would rather wait until the morning I understood because he had another call to service and had already done so much. He said he wanted to get us heat that night. He left around 7:45pm. Within about 15-20 minutes, he called and said the co-worker found the part in their office, had gotten the part to Jim, so Jim was headed back to us. He got back around 8:30, put the new part on and had the boiler running by 9:00pm. He then spent another hour checking the auto bleeders of every individual panel throughout the house to make sure they were heating up properly - 3 or 4 of them were not due to clogged auto bleeders. He unclogged them and all were working properly when he left. While he was here, I was able to reach my other warranty company (ABC) and get a claim opened with them to get Jim paid for all his work. They approved the claim on the spot (I don't know how much the work cost). Jim left at 10:00pm. All of the other parts and work done by the other two companies were pointless and very likely unnecessary. I don't care if it's cliche, but Jim truly was our 'knight in shining armor'. He was prompt, professional, extremely competent and experienced and, perhaps most importantly, incredibly kind and honest. We will be clients of his company for life for all of our boiler and a/c needs. We have already begun recommending Jim and his company to our neighbors, friends and everyone we can think of. I wish we could give the grade of A+ instead of just A because Jim and All Knight Heating & Cooling are an A+ company. Oh, and I still haven't heard back from the first warranty company and their "dispatch" team!