All Knight Heating & Cooling Inc

Jim and All Knight were great to work with. Very timely, provided multiple options on equipment replacement, talked us through the pros/cons. Very fair price. Professional and timely. Our Furnace and AC were 19 years old. We elected to replace both. Jim put a temporary fix in the AC so it would work while we waited in new equipment for a few days. Great customer service.

While selling our home, our home warranty company deployed All Knight to assess the and repair our damaged furnace. The face plate and exchanger were both cracked, and All Knight was able to find, order and replace the damaged parts. The Customer Service and Service Agent were friendly and helpful, and tolerant of our need for additional documentation top provide to a buyer.

Jim was our installer. He worked efficiently and did a wonderful job.

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I have them come out every six months. They check the air conditioner and then they check the furnace. I do a service contract with them. It's an annual charge and they come in and they do both services. We've also had to replace the furnace and the air conditioner and I went through them as well. I've been working with them for eighteen years. They've been very fair with us. Price is comparable with everybody else. We're the original owners of the home and they were the contractor that the builder used to install the AC and then so, because they were that, on the first year of the service they gave us a special deal and so we took advantage of it. Now I know the owner and his brother, the two main people, very well on a first-name basis, so we just continue with them because they've been fair, they come up on time, they don't charge for something you don't need, that type of thing. When we had to buy the furnace and the air conditioner he gave us a little special deal on both because we've been with them so long.

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They have worked for me for many years they are always so professional and very friendly people. They clean up well, they communicate well, they respond greatly, I have really appreciated their services.

Very well! Very nice man, very knowledgeable!!

It went very well. They had to order the part but came as soon as they could. It was vey hot at the time. The air conditioner is working fine, now.

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We had just moved into our new house which has a boiler heating system we are unfamiliar with.  The system went out when it started getting really cold so I called the number the previous owner had left for us if we had issues with the heat -- All day and knight plumbing.  They sent someone out that day who came into the room that the boiler was located.  He tried replacing a fuse that blew immediately and then looked at the circuit board of the unit and said it was fried.  He charged me $89.99 for 5 minutes of work (which can't be called work because he knew what the issue was and never resolved it in previous visits) and said that he would need to order a new circuit board and install it and that it was around $1200 for the part.  He said that maybe we should put a surge protector on the unit.  The quote was 1430 for all the work and he would call me back if he found the part to see if I wanted to go ahead and order it.  I then called the previous owner to see if he had had any issues with the boiler before.  He then informed me that he had blown and replaced 2 circuit boards in the last year and to tell the guy to get to the bottom of the issue.  Here's where this company is really shady.  The service man that came out stated that he had been here before, but HE FAILED TO DISCLOSE he had replaced 2 circuit boards at this house in the last year and NONE OF THE WORK WAS WARRANTIED.  He was ready to replace another circuit board without care for the customer and just collect another $1400+ without fixing the real issue.  (He called up a few hours later and pressuring me to buy the part because he only had ten minutes to get the order in --- I told him to hold off and knew I was never calling them again)  
Upon finding out this information and that they do not warranty their work I called up Atlas Butler.  And I'm glad I did.  Atlas Butler promptly came out the same day and came to the same diagnosis and ordered the part to install for me.  The price was $150 cheaper and they warranty their work. 
A few days later my boiler went out again and I immediately knew it was the circuit board.  Atlas Butler ordered a new one immediately and had a service man out from its commercial division to look at the issue.  I never paid another dollar and they ate the cost of the fried circuit board. The part was ordered and I was provided loaner heaters for the few days the part was in transit and it was installed as soon as it arrived.  I was even left with the loaner heaters for another week in case the heat went out again.  So far no issues.  Do not try to save a dollar and in most cases you won't.  Go with the pros that stand by their work and know what they are doing.

Our boiler stopped working in the early morning hours of Jan. 14.  I called our home warranty company and put in a claim.  Cutting a very long story short, after one heating company and one plumbing company had each come out two times over the span of 6 days and put on 3 new parts between them (a circulator, a pressure reducer and a section of new water line pipes), as well as recommended replacement of a 4th part (a drain/pressure release valve), our boiler still would not fire up.  We were on our 6th day of being without heat in frigid (0-10 degrees) temperatures.  Our warranty company was worthless and despite their assurances, did nothing to help.  At 4pm on Jan. 19 after the plumber had left, the warranty company was unable to find any heating companies in their network that were available to come out that day/evening and fix our boiler.  They were sending it to their "dispatch" team to call out of network companies and find one for us to come and fix it that night.  I was also given the option to call companies on my own and, if I found one, to pay them myself and get reimbursed by the warranty company.  We logged onto Angie's List and looked for reputable companies. We made about 10 calls - many companies didn't work on boilers or if they did were not available to come that evening.  I found All Knight Heating and Cooling, which had great reviews, and called. Since it was after hours (by this time it was 6:15pm), I got an answering service. The answering service paged the on call staff, which was Jim, the owner.  He called me within 5 minutes after I talked to the answering service.  I explained our situation and what a nightmare it had been between the warranty company and the heating and plumbing companies that had come out, leaving our family without heat for 6 days.  Jim explained that he didn't work with my warranty company (HomeGard), but he did work with another one that I happened to have a gas line only warranty with (ABC), but didn't have an open claim with.  Jim said to let him call ABC and talk to them.  He wasn't able to reach ABC, but offered to come out for FREE to look at our boiler.  I expressed my skepticism to him and stressed that we really needed the boiler fixed that night and had to get any out of network company approved and I would then have to get reimbursed by the warranty company, especially if I couldn't get a claim opened up with the other warranty company (ABC).  Jim calmly and kindly explained that he knows a lot about boilers and that because a lot of other people had come and messed with it, putting lots of new parts on, etc., without success in getting it working, this raised some red flags. He offered again to come and look at it for free and see if he could get our heat back on for us.  He didn't want us to go another night without heat in that weather.  Jim arrived around 7pm.  He was extremely knowledgeable and informative, explaining things to me as he went.  He was very thorough.  In fact, he was the first person who had been out to work on the boiler during this whole ordeal who took off the individual panels in each room to check them.  He did this to determine that the individual panels throughout the house all had auto bleeders (the other heating company and the plumber did not bother to check this and were trying to bleed the boiler system of air) and to see if any of the auto bleeders were clogged.  After about 45 minutes of checking everything, he was able to determine that the problem was in the circuit wires on the small rectangular circuit panel in the boiler.  He could manually get the boiler to kick on, but when turning the switch on, something wasn't sending the correct signals - something had shorted and the small circuit panel needed replaced.  He didn't have the part in his truck.  He called a co-worker, but he didn't have the part in his truck either, but he was going to check their office.  Jim had to leave to head toward another call while he waited to hear back from his co-worker.  He asked me whether, if they had the part, he could come back after his other service call and finish the job.  I told him we really wanted heat that night and I would stay up as late as it took, but that if he would rather wait until the morning I understood because he had another call to service and had already done so much.  He said he wanted to get us heat that night.  He left around 7:45pm.  Within about 15-20 minutes, he called and said the co-worker found the part in their office, had gotten the part to Jim, so Jim was headed back to us. He got back around 8:30, put the new part on and had the boiler running by 9:00pm.  He then spent another hour checking the auto bleeders of every individual panel throughout the house to make sure they were heating up properly - 3 or 4 of them were not due to clogged auto bleeders. He unclogged them and all were working properly when he left.  While he was here, I was able to reach my other warranty company (ABC) and get a claim opened with them to get Jim paid for all his work.  They approved the claim on the spot (I don't know how much the work cost).  Jim left at 10:00pm.  All of the other parts and work done by the other two companies were pointless and very likely unnecessary.  I don't care if it's cliche, but Jim truly was our 'knight in shining armor'.  He was prompt, professional, extremely competent and experienced and, perhaps most importantly, incredibly kind and honest.  We will be clients of his company for life for all of our boiler and a/c needs.  We have already begun recommending Jim and his company to our neighbors, friends and everyone we can think of.  I wish we could give the grade of A+ instead of just A because Jim and All Knight Heating & Cooling are an A+ company.  Oh, and I still haven't heard back from the first warranty company and their "dispatch" team!

Jim, the owner, came out after another provider said we needed a new furnace at a cost of several thousand dollars or a repair cost of $2,000. Jim made us aware that our current furnace was still under warranty and repaired it for $450.00.

My 32 year old furnace developed a crack in the heat exchange and my gas warranty company dispatched All Knight Heating to handle the issue.  They determined that no replacement part was available for my furnace.  The warranty company approved a replacement furnace, which All Knight handled.  They were very prompt, friendly, professional and quick on the install.  The cleanup was thorough, with no mess left behind.  The office staff were very courteous when I called prior to the install.  I wouldn't hesitate to contact them for any future heating or cooling needs, a great company!

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If you want an honest company, then I highly recommend this one!  Here's the reason. We had no heat, so we paid about $150 to a different company who told us that we needed a new relay on our furnace which they would have to order and install (for add't cost). When that company never called back about getting the part, my husband finally reached them and they said that the relay for our system was "almost impossible to get" and that we needed to replace our furnace. That's when we called All Knight for a second opinion. We didn't have a bad relay at all. For about the same cost that we had already blown on the first company (that left us cold without a working furnace) we have a working furnace now. You really need to be careful about who you get for your heating and cooling needs in Cols. - the first company we called is part of a big and well-known chain here and our experience indicated that they are not trustworthy.

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Solid communication from business.  Called ahead, per my request.  Arrived in 30 minutes from call, per their expectations.  Tech was here for 20-30 minutes, problem solving. Found the problem outside, replaced it, and handed me the bill.  Pretty straight forward.  We use these guys all the time.  Service tech was kind and congenial.

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