Sears

unknown

I used them last week.  No charge because they have an extended contract and that is why I chose them.  It takes a long time to schedule service.  They're not very speedy in terms of scheduling repairs.  I have been about a month without a microwave for like two or three weeks now.  I usually don't buy extended contracts but I'm glad I did since this is the second time they have had to fix this microwave.  How do I know that it took two people.  They said that the person that put the report on the order that it required two people.  I would use them again in the future but only because I have the service contract with them. 

.

It was really good. To me they're outstanding. They're a really good and outstanding guy. I had a couple of problems with it, they came back, repaired and fixed those problems without any problems at all. They finished what they were supposed to do. It was real professional.

unknown

I hired them for a brand new garage door opener.

.

unknown

They were on time, and did quality work. Professional, and courteous. no issues at all.

The reason I picked Sears was because it was a Sears's product. He was prompt and neat. He cleaned up behind him. He even offered to do something else for me. He knew we had other Sears's products. I was very pleased. I would say if you have a Sears's product go to Sears.

In 3-4 different appointments, Sears has failed to fix our dishwasher.
Once somebody came and was and quot;too bigand quot; to fit into the space where he
needed to go to make the repair. Another time, someone came out, said
he didn't know what the problem was, and left. When I call for a new
appointment, I'm given one three weeks out. Appalling and
unacceptable. I even reached and quot;customer serviceand quot;, twice, who could do
nothing for me but create a and quot;customer solutions caseand quot; -- so far, nothing
has happened. Because I didn't call my home warranty company first,
I'm now screwed out of using it.

Sears could not have done better. First, they were able to service my Samsung appliances and finding companies that service that brand a very few and far between. Second, their service rep came out the very next day after I called, so I was not without my dryer for more than a few hours. Third, the rep quickly diagnosed the problem and went out directly and picked up the replacement parts to install later that same day. Fourth, I did not feel pressured to take up the additional offers of the vent, vacuuming, and warranty. I had requested the dryer repair and the washer maintenance, but after I saw the huge build up of lint inside the dryer, I agreed with the rep's suggestions to fixing the problem. He recommended cleaning out the current amount of lint and installing a sturdier vent to the wall. I already knew the flexible hose vent was not strong enough (we had already blown out one before) and while he was vacuuming out the lint, he discovered that we had had a dryer fire! A large patch of lint was burnt black. I was saw him peel it up myself. Very scary. So I also signed up for the warranty which includes a free vacuuming out (it costs $40 on its own). I think it is worth it. And finally, everyone I dealt with was courteous and professional. I will definitely be using them again.

I called and left feedback on their survey line. It was a very good experience. I was able to use the 10% coupon from Angie's List.

I would recommend people who have products from Sears to go to Sears repair section. They also repaired a dishwasher for me earlier. I like their persistence in getting a proper part and their recommendations for getting a substitute parts for the grill. He was on time.

We did not spend anything on that service yesterday because under their master plan agreement they come out and service our appliances once a year. They were real helpful and walked us through some of the steps of just general care and even extra and we were real pleased with them. We signed on for another year.

Great.

A good job at a fair price!

I WENT TO SEARS TO GET A NEW BATTERY AND THERE WAS 5 MONTHS LEFT ON THE WARRANTY OF THE PREVIOUS BATTERY I HAD BOUGHT FROM THEM. THEY PRO-RATED THIS AND DEDUCTED IT FROM MY BILL. THE KEEP EXCELLENT, DETAILED RECORDS OF SERVICE AND ARE ALWAYS FRIENDLY AND PROFESSIONAL.