Rite Rug
About us
FLOORING EXPERTS SINCE 1934. Rite Rug has served the flooring needs of homeowners and businesses for more than 75 years. We owe our longevity to the simple approach we've followed since 1934: Offer a huge selection of quality flooring products, keep prices as low as possible and serve customers well.
Business highlights
Services we offer
Sales and installation of all types of floor covering, hardwood, including: carpet, laminate, vinyl and ceramic tile. FREE In Home Shopping Service. Choose & purchase your flooring in your own home. We'll bring the store to you. Schedule an appointment online at www.riterug.com. 12 months 0% Financing Available - see store or www.riterug.com for details.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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- The original tile installation took three days (7/31, 8/1, 8/4) versus the scheduled two days (7/31, 8/1). The first two days the crew didn't start until 11am and stopped work by 330pm. Due to the additional installation time on the tile, the hardwood flooring installation date was moved from 8/5 to 8/14. The hardwood was installed on 8/14, but there were several installation flaws that needed to be addressed (several visible nicks in the wood, one mis-installed transition piece to carpet, one missing transition piece to tile). In addition, the quarter-round trim installed with the tile was wrong color.
- - The repair of the nicks on the hardwood, the replacement of the quarter-round installed on the tile, the re-installation of the hardwood-carpet transition, and the installation of the hardwood-tile transition were scheduled for 8/22. That appointment was cancelled late in the morning on that day due to scheduling issues and material unavailability. My wife was on the road from Wooster for the appointment when she got the cancellation call. The repairs were made on Saturday, 8/30. However, the hardwood-tile transition installed was the wrong color.
- Rite Rug installers missed an appointment to install the hardwood-tile transition on 9/25 due to scheduling issues (they overbooked).
- The next attempt to install the hardwood-tile transition was done on 9/26. Rite Rug supplied to wrong color transition piece to the installer.
- The adequate hardwood-tile transition was installed on 10/2
End result is that we have what we ordered, two months and two days after the start of the three-day project - after 5 additional vacation days taken and hours on the phone with Rite Rug customer service. So choose a vendor that works to do it right the first time, and if there are problems, that works to resolve them quickly. Unfortunately, we found that Rite Rig isn't that kind of vendor.
Licensing
State Contractor License Requirements
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