Arch Design Window Door Co
About us
Arch Design Window & Door Company is your Authorized Andersen Window sales and service provider in the tri-state. We can provide you with sales, service, and installation of all Andersen Windows and doors; including Therma-Tru entry systems and Silverline by Andersen vinyl windows. We offer new construction, replacements, warranty and non warranty service. Our goal is to provide you with outstanding service and quality products. We stand behind our products after the sale with a level of customer service that surpasses industry standards. We will make sure you are totally satisfied. We are dedicated to helping you make the choices to best suite your project. We are eager to help you with a small remodeling project to building your next house. You can be sure Andersen Windows are the right choice. Arch Design Window & Door Company has 25 years experience with sales and 15 years in service. We are a proud member of the BBB. Our employees take pride in their work and guarantee your satisfaction. There are many reasons to choose Andersen, but I will only name a few. Andersen Windows uses only natural wood to create beauty and durability. The LowE glass helps protect your home and furniture from ultraviolet light exposure. The windows insulate your home and the tough exterior never needs painting. Andersen has an Owner-2-Owner warranty and vintage parts are still available. Andersen Windows provide comfort and beauty to any room. Arch Design Window & Door Company offers free in-home estimates or you can visit our newly designed showroom to view the variety of products that Andersen has to offer. We offer Saturday and evening appointments by request. At Arch Design Window & Door Co. you can expect complete satisfaction from the start of your project till the end. We provide plan take offs, full frame replacement, design assistance, showroom consultations and complete product services. We feature custom stain and/or paint matching on all wood products. Full frame installs include product, finishing and labor. There are no hidden costs. We also feature our Authorized Andersen Service. We provide service for all Andersen products in 56
Business highlights
Services we offer
Windows & Doors. Custom Stain & Paint Matching
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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81% | ||
6% | ||
3% | ||
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3% |
We met the salesman at the Andersen Window display at the Cincinnati Home and Garden Show. We called three different companies that sell Andersen windows and Arch Window Design was in the middle of the road as far as pricing. Looking back I shouldn't have gone with them mainly because I had to call the salesman two times to get the estimate.
The windows were installed in November 2013 and we have nothing but wonderful things to say about the windows themselves.
However, the installation began in November 2013 and the last visit to our house was by the owner on July 3, 2014. It took them 8 months to complete the job. During that time, I sent numerous emails to the salesman with very limited response from him.
While doing the install they gouged the sills on the windows and the French doors and had to come back to replace the window sills. The French doors they installed did not match the color of the windows at all. It needed to be painted to cover the gouge marks and match the window color.
Getting the correct screens seemed an impossible task. The answer I kept getting for not delivering the screens was that it was winter and we wouldn't be using them immediately anyway so they would deliver them when the weather got warmer. When spring arrived they called and told me they were in but couldn't deliver them for two weeks and then they brought the wrong sized screens twice. They had to come to the house on three separate occasions to deliver the correct ones AND we didn't get them until early July, the day before my son's wedding!
I understand that things don't always go perfect on a job but the lack of responsiveness was unnecessary. The salesman clearly wasn't doing the needed follow-up in ordering items we were shorted and they kept making excuses. I also needed to take off work each time they were there and that was a huge issue too.
Eventually, I had to get the owner involved. He was very nice and ended up delivering and installing some of the screens and door screen himself.
Once available for install, weather contributed to delaying the install. The Palladium Window unit was replaced in December 2013 and the other two windows were installed on January 20, 2014. Again, weather played a part in the delay of installation.
All of our interactions with Arch Window employees were professional and customer focused. These new windows are less leaky than our other 25 year old windows. The replaced woodwork matches perfectly the rest of the woodwork in the room.
We paid the balance (50%) only after entire job was completed.
We chose them because we wanted to install Therma-Tru doors and they are the only certified Therma-Tru installers in the area. When you see their work, you will see why they are certified.
They had no trouble removing the old doors. That only took about 30 minutes. The remaining 3.5 hrs they spent installing the new doors, trim and painting. They had to do some additional framing for the new doors and did a much better job than the original installers.
Our trim is two different colors, and they had prepainted the inside and outside trim with the correct colors at the shop to make the install go faster. The doors had been prepainted as well.
The new doors look so much better and are both outswing, making it much easier to move furniture in and out of the finished basement.
I would hire Russell and Eric (and Bridget, Russell's wife who did some of the clean-up and painting) again in a heartbeat. That is the other thing. Russell is one of the owners of the company and he is doing the install, so you know things will be right. Russell really gives you the sense that the install is being done the same way as if it was his own house. What more could you ask for from a professional.
Licensing
State Contractor License Requirements
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