Arch Design Window Door Co
About us
Arch Design Window & Door Company is your Authorized Andersen Window sales and service provider in the tri-state. We can provide you with sales, service, and installation of all Andersen Windows and doors; including Therma-Tru entry systems and Silverline by Andersen vinyl windows. We offer new construction, replacements, warranty and non warranty service. Our goal is to provide you with outstanding service and quality products. We stand behind our products after the sale with a level of customer service that surpasses industry standards. We will make sure you are totally satisfied. We are dedicated to helping you make the choices to best suite your project. We are eager to help you with a small remodeling project to building your next house. You can be sure Andersen Windows are the right choice. Arch Design Window & Door Company has 25 years experience with sales and 15 years in service. We are a proud member of the BBB. Our employees take pride in their work and guarantee your satisfaction. There are many reasons to choose Andersen, but I will only name a few. Andersen Windows uses only natural wood to create beauty and durability. The LowE glass helps protect your home and furniture from ultraviolet light exposure. The windows insulate your home and the tough exterior never needs painting. Andersen has an Owner-2-Owner warranty and vintage parts are still available. Andersen Windows provide comfort and beauty to any room. Arch Design Window & Door Company offers free in-home estimates or you can visit our newly designed showroom to view the variety of products that Andersen has to offer. We offer Saturday and evening appointments by request. At Arch Design Window & Door Co. you can expect complete satisfaction from the start of your project till the end. We provide plan take offs, full frame replacement, design assistance, showroom consultations and complete product services. We feature custom stain and/or paint matching on all wood products. Full frame installs include product, finishing and labor. There are no hidden costs. We also feature our Authorized Andersen Service. We provide service for all Andersen products in 56
Business highlights
Services we offer
Windows & Doors. Custom Stain & Paint Matching
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 5% | ||
| 2% | ||
| 7% | ||
| 5% |
We met the salesman at the Andersen Window display at the Cincinnati Home and Garden Show. We called three different companies that sell Andersen windows and Arch Window Design was in the middle of the road as far as pricing. Looking back I shouldn't have gone with them mainly because I had to call the salesman two times to get the estimate.
The windows were installed in November 2013 and we have nothing but wonderful things to say about the windows themselves.
However, the installation began in November 2013 and the last visit to our house was by the owner on July 3, 2014. It took them 8 months to complete the job. During that time, I sent numerous emails to the salesman with very limited response from him.
While doing the install they gouged the sills on the windows and the French doors and had to come back to replace the window sills. The French doors they installed did not match the color of the windows at all. It needed to be painted to cover the gouge marks and match the window color.
Getting the correct screens seemed an impossible task. The answer I kept getting for not delivering the screens was that it was winter and we wouldn't be using them immediately anyway so they would deliver them when the weather got warmer. When spring arrived they called and told me they were in but couldn't deliver them for two weeks and then they brought the wrong sized screens twice. They had to come to the house on three separate occasions to deliver the correct ones AND we didn't get them until early July, the day before my son's wedding!
I understand that things don't always go perfect on a job but the lack of responsiveness was unnecessary. The salesman clearly wasn't doing the needed follow-up in ordering items we were shorted and they kept making excuses. I also needed to take off work each time they were there and that was a huge issue too.
Eventually, I had to get the owner involved. He was very nice and ended up delivering and installing some of the screens and door screen himself.
"The work that this H.O. is speaking about was a small concrete patch work. The door that we installed appears to be perfect;y fine. We removed an old door and installed a new door on the front of the house. In doing so, we discovered the old door frame was below the concrete stoop. After noticing this small gap in the concrete, we agreed to patch the small area on each side of the door with a concrete compound. The H.O. did not like the color of the patch, as it looked newer. Trying to please the H.O., we then contacted a concrete overlay company to go out and take care of the issue (at our cost). We never claimed to be concrete specialist and felt we were going above the normal call of duty by paying for a secondary company to apply a new overlay over the entire stoop. It sounds as though the contractor we chose dropped the ball. However, ultimately the responsibility is solely on us. Contact will be made to the H.O. and we will hire another concrete specialist to assist in this matter. Our reputation and our word are everything in our business so we will do what we promised hopefully to there satisfaction."
Once available for install, weather contributed to delaying the install. The Palladium Window unit was replaced in December 2013 and the other two windows were installed on January 20, 2014. Again, weather played a part in the delay of installation.
All of our interactions with Arch Window employees were professional and customer focused. These new windows are less leaky than our other 25 year old windows. The replaced woodwork matches perfectly the rest of the woodwork in the room.
We paid the balance (50%) only after entire job was completed.
"We are obviously very surprised by the review that was given to our company concerning this job. A short explanation of the work involved on this job may help to shed some light on this homeowners unpleasant experience. We had done previous work to his home without any issues at all, but this recent order included a custom sized patio door. We installed the windows when they arrived without excepting any payment until the job was complete leaving the door left to be installed. The door being custom sized, had a lengthy lead time and we tried to accommodate the customer by installing the windows prior to receiving the door. During the order period our vendor extended the initial lead time to another 2 to 3 weeks on top of the original lead time. Our company is not perfect by any means, but we always try and to be proactive and diligent in every aspect of the work process. We will review the process of this order and fix any and all issues that may have let to mistakes on our part during the process. Our quality of work never waivered on [member name removed] job and everything under our control was and will be addressed immediately. It is unfortunate that [member name removed] feels as though we should be punished and our time wasted out of spite in the future. This being said, we will always work forward to bettering our company and the overall experience of our clients in the future, including [member name removed]"
Licensing
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