Vinylmax Windows

I am extremely disappointed in the workmanship and quality control of your company. We ordered 11 windows, one large picture window with side opening windows, and a patio door. The installation was completed on October 30, 2019. Here are the issues we have had thus far. We expect to have more. 1. The bathroom window was supposed to have obscure glass and did not. The correct glass was not shipped and installed until January 2020. Three months after initial installation. 2. A few of the sashes were loose and would not stay up or stop in the middle of the window. The installers were able to adjust the sashes. 3. A couple of the window locks were impossible to lock. We were afraid we were going to break the handles. We had to have the installer make more adjustments. 4. One of the front casement windows came with a bump on the bottom of the sash. It turned out to be a staple pushing up the covering. Four months later we received a replacement sash. 5. The patio door was the worst of it. a. It was shipped without a screen, a tow lock and with four scratches on it. b. We informed our installers who contacted you. The second and third screen shipped were the wrong color. We ordered brown not white. It took until February 29, 2020 to get and install the missing parts. That is four months later. c. The door handle is pushed up to lock and down to open. We have owned four houses with six patio doors and not one ever required the lock to be pushed up to lock. It is backwards. d. One day, five months after the installation during a rainstorm we discovered a ½ inch by 4 inch slit on the top and bottom of the inside door. Guess how we discovered it. Yep the rain was coming in. Again, the installer told us two pieces were missing. Those pieces were just installed June 4, 2020. e. The back of the screen door is constantly coming off the track when we close it and the screen door does not lock. Not sure how long it will take to fix, adjust, or order another missing part. It has been seven months since we began this project and we are still not satisfied. We will never order any products that are manufactured by Vinylmax again.